FAQ

General Inquiries
Download & Setting
During Installation Issues
After Installation Issues
Routing Issues
Map Data Issues
Non-Navigation Issues
Feature How To & Request
Other

General Inquiries

Product & Pricing
Map Care

Please watch the following video: https://youtu.be/gxKXe48DYIA

 

Please go to the following website to download the Navigation Updater software:

https://update.hyundai.com

https://update.kia.com

https://update.genesis.com

 

Global-Website.png

1. Check the Notification section to find out what new features/changes on the new system & map update

2. Click the Navigation Updates to download the Navigation Updater* software for either Windows or Mac OS

3. Click the Update Guide for the step by step installation guides from the computer to the vehicle.

4. Click the Customer Support if there is any issue

 

* Please use the Navigation Updater software to find the available system & map update.

NAU-login.jpgNAU-choose-SW.jpg

We recommend to use SW ver from the head unit to find the correct system & map update for the specific vehicle.

 

Benefits of Updating

Map update is not required to use the navigation system, but it is recommended in order to get access to the latest roads and points of interest, which can change up to 15% every year. 

 

If you are looking for a specific address or POI, please contact us via Chat portal or email to check prior purchasing the update.

Purchase Options

Yes, you can purchase the system & map update for your vehicle at https://www.mapnsoft.com 

The update is $25 USD or $30 CAD + shipping & handling fee

 

We use Paypal for the online payment gateway, but Paypal account is not required.

Check out as guest to pay using VISA, Master Card, Discover, and AMEX.

Update Rollback/Downgrading

Thank you for your interest, but we do not sell older versions in order to prevent accidental downgrades. Downgrading from the newer version to an older one may permanently damage the head unit. If you have an issue with the current update, we suggest discussing it with us either through the chat portal or email.

Update Interchangeability

Although the system & map update contains map data for both countries, the head unit software version is not interchangeable. You must purchase the correct country for the head unit software version.

Incompatible Update

Although some system & map updates may share the same files & configurations, we highly recommend for you to only download or order system & map update for a specific vehicle year and model.  

 

Please contact us on Chat portal or email for any questions.

Release Schedule

There are two system & map update releases per year - Spring (around April) and Fall (around November). 

For older models (typically 2013 and older), there is only either Spring or Fall system & map update release per year.

Included in Update

There are 2 main components on the update: the system and map data for the head unit. The system part of the update includes many updates** such as Graphical User Interface, Apple CarPlay, Android Auto, Navigation, Phone, Radio, Widgets, etc. The map data will add the latest address*, POI*, etc. Some of the older vehicles may only get map data update.  

 

* Please contact us via Chat portal or email to check availability for a specific address or POI.

 

** Please visit update.hyundai.com / update.genesis.com / update.kia.com to check on the new features  

Head Unit Generation

You can tell by the SW ver in the System Info of the head unit. For examples:

  • If the SW ver: ST.JF.USA.E533.190218 - The "ST" at the beginning is for GEN 4
  • If the SW ver: TLFL.USA.SOP.V115.200324.STD_H - The "V" between the USA and 115 is GEN 5
  • If the SW ver: LX2.CAN.S5W_M.V004.001.200826 - The "S5W" is for GEN 5 Wide
     

or you can use the list below

 

FS

2012 - 2015 Veloster
2012 - 2017 Veloster (CAN only)

 

GEN 1

Hyundai
2008 - 2010 Sonata
2010 - 2012 Genesis 8" Touch Only
KIA
2009 Borrego
2010 Rondo
2009 - 2014 Sedona
2009 - 2010 Sportage

 

GEN 1.5

Hyundai
2010 - 2012 Santa Fe
2010-2013 Tucson
2010 - 2012 Genesis Coupe
2013 Genesis Touch
KIA
2011 - 2013 Forte 2/4/5 Doors
2009 - 2010 Optima
2010 - 2013 Sorento
 

 

GEN 2

Hyundai
2012 - 2013 Azera
2014 - 2017 Azera (CAN only)
2011 - 2013 Elantra
2013 - 2015 Elantra GT
2011 - 2013 Sonata
2011 - 2015 Sonata Hybrid
2013 Genesis Coupe
KIA
2011 - 2013 Optima
2011 - 2013 Optima Hybrid
2011 - 2014 Rio (all models)
2011 - 2013 Soul
2011 - 2013 Sportage 

 

GEN 3

Hyundai
2014 Azera
2014 - 2016 Elantra
2013 - 2016 Santa Fe (all models)
2014 Sonata
2014 - 2015 Tucson
2014 - 2018 Tucson Fuel Cell
2014 - 2016 Genesis Coupe
KIA
2014 - 2016 Cadenza
2014 - 2016 Forte (all models)
2014 Optima
2014 Optima Hybrid
2015 - 2017 Rio (all models)
2014 - 2018 Rondo (CAN only)
2014 - 2015 Sorento
2014 - 2016 Sportage

 

GEN 4

Hyundai
2015 - 2017 Azera
2017 - 2018 Elantra
2016 - 2017 Elantra GT
2017 - 2018 Ioniq Hybrid
2017 - 2018 Ioniq EV
2017 - 2018 Santa Fe (all models)
2015 - 2017 Sonata
2016 - 2017 Sonata Hybrid
2016 - 2017 Sonata PHEV
2016 - 2017 Tucson
2016 - 2017 Veloster
2015 - 2016 Genesis 8" Touch Only
Genesis
G 80 8" Touch Only
KIA
2017 - 2018 Cadenza
2017 - 2018 Forte (all models)
2017 - 2018 Niro
2015 - 2017 Optima
2015 - 2017 Optima Hybrid
2017 Optima PHEV (CAN only)
2015 - 2018 Sedona
2016 - 2018 Sorento
2014 - 2017 Soul
2015 - 2018 Soul EV
2017 Sportage
 

 

GEN 5

Hyundai
2019 - 2020 Elantra
2018 - 2020 Elantra GT
2019 Ioniq Hybrid
2019 Ioniq EV
2018 - 2019 Ionig PHEV
2018 - 2020 Kona
2019 Kona Iron Man Edition
2019 Kona EV
2019 - 2020 Santa Fe
2019 Santa Fe XL
2018 - 2019 Sonata
2018 - 2019 Sonata Hybrid
2018 - 2020 Sonata PHEV
2018 - 2020 Tucson
2019 - 2021 Veloster
2020 Venue 
Genesis
2019 - 2020 G80 8" Touch Only
2019 - 2020 G70
KIA
2019 Cadenza
2019 - 2020 Forte 4 Doors
2020 Forte 5 Doors (CAN only)
2019 Niro
2018 - 2019 Niro PHEV
2019 Niro EV
2018 - 2020 Optima
2018 - 2020 Optima Hybrid
2018 - 2020 Optima PHEV
2018 - 2019 Rio (CAN only)
2019 - 2020 Sedona
2019 - 2020 Sorento
2018 - 2019 Soul
2019 Soul EV
2018 - 2021 Sportage
2018 - 2020 Stinger

 

GEN 5 Wide

Hyundai
2021 Elantra
2020 Ioniq
2022 Ioniq 5
2020 Ioniq EV
2020 Ioniq PHEV
2020 Kona EV
2020 - 2022 Palisade
2021 Santa Fe
2020 Sonata
2020 Sonata Hybrid
2021 Veloster N
Genesis
2022 G70
KIA
2020 - 2021 Cadenza
2022 Carnival
2022 EV6
2020 - 2021 Niro
2020 - 2021 Niro PHEV
2020 - 2020 Niro EV
2021 K5
2021 Seltos
2021 Sorento
2021 Sorento Hybrid
2020 Soul
2020 Soul EV
2022 Stinger
2020 - 2022 Telluride

 

P GEN 1

Hyundai
2014 - 2016 Equus
2013 - 2014 Genesis 9" JogDial
KIA
2015 K900

 

P GEN 2

Hyundai
2015 - 2016 Genesis JogDial
Genesis
2017 - 2019 G80 9.2" JogDial
KIA
2016 - 2018 K900

 

P GEN 5

Hyundai
2019 - 2020 Nexo
Genesis
2020 - 2021 G90
2020 G80 9.2" JogDial
KIA
2019 - 2020 K900

 

P GEN 6

Hyundai
N/A
Genesis
2021 G80
2021 GV80
2022 GV70
KIA
N/A

 

DIS 1

Hyundai
2009 - 2012 Genesis JogDial
2011 - 2013 EQUUS

 

DIS 2

Genesis
2017 - 2019 G90
Update Cost
System & Map update is Free when you choose to download it. You must have high-speed Internet connection and will be required to provide your own SD card or USB thumb drive to store the downloaded files. Wireless or mobile Internet type of connection is not recommended. You also have option to purchase the map & software update and ship it to you; the cost is $25 USD* (or $30 CAD)* for the product plus shipping & handling fee.

To download your free update, please visit the following websites:

update.hyundai.com
update.genesis.com
update.kia.com ​​​​​​​

To purchase your system & map update, please visit www.mapnsoft.com  

*This fee does not apply to 2018 & newer Genesis customers.
Selected Download Availability
The decision for download/free update availability is coming from Hyundai, Genesis, and KIA Corporation, not Hyundai AutoEver. As you may notice the current system & map update is the global offering thru the manufacturer website (instead from Hyundai AutoEver website). Please call the manufacturer customer care for any concerns you may have about the map & software update availability options.

At the moment, free download system & map updates are available only for the GEN 4, GEN 5, GEN 5 Wide, P GEN 2, P GEN 5, and P GEN 6 head units. Shipping option is also available for those head units. If you happen to own a vehicle with GEN 1, GEN 2, and P GEN 1, system & map update is only available thru a shipping method. Please go to www.mapnsoft.com to purchase your latest system & map update. 

Another possible reason you cannot find the system & map update either at the download or shipping option is there is no system & map update for the new car yet, example: 2023 or 2024 year model.
SD card or USB drive

Depending on your head unit, you will need either SD card or USB drive to install the system & map update.  

You will receive either SD card or USB drive when you order the system & map update from www.mapnsoft.com

 

If you are planning to download the system & map update, please follow the media type requested by the Navigation Updater software.

SD card: max size 32 GB (do not use micro SD card)
USB drive: max size 64 GB

 

Please remove all files from your existing media before copying/downloading* files for the system & map update.
 

NAU-USB.pngNAU-SD.png

 

* Navigation Updater will format your media prior the download process.

 

An exception for 2015 Hyundai Genesis JogDial, this vehicle head unit require both SD card and USB drive to start the update process. Please follow this link for detail instruction .

 
 
System & Map Update v16.0 on April 28, 2022

System & Map Update version 16.0

 

On Apr 28, 2022 GEN 4 and newer system & map update will be available for free download at:

update.hyundai.com

update.genesis.com

update.kia.com 

 

Purchase option will be available at www.mapnsoft.com website for $25 USD/$30 CAD + shipping & handling

 

Download for v16.0 system & map updates are available for the following vehicles:

 

USA

 

HYUNDAI GENESIS KIA
2015-17 Azera
2017-22 Elantra
2022 Elantra N
2021 Elantra Hybrid
2016-20 Elantra GT
2015-16 Genesis (9.2 in. Touch)
2014-16 Genesis (8 in. Touch)
2022 Ioniq 5
2017-22 Ioniq Hybrid
2017-21 Ioniq Electric
2018-22 Ioniq PHEV
2018-22 Kona
2022 Kona N
2019 Kona (Iron man edition)
2018-22 Kona Electric
2019-21 Nexo
2020-22 Palisade
2022 Santa Cruz
2017-22 Santa Fe (5 seats)
2017-19 Santa Fe (7+ seats)
2021-22 Santa Fe Hybrid
2022 Santa Fe PHEV
2015-22 Sonata
2016-22 Sonata Hybrid
2016-19 Sonata Plug-in Hybrid
2016-22 Tucson
2022 Tucson Hybrid
2022 Tucson PHEV
2016-17 Veloster
2019-21 Veloster
2021 Veloster N
2020-22 Venue
 2019-22 G70
2023 electrified G80
2017-22 G80 (9.2 in. Touch)
2017-20 G80 (8 in. Touch)
2020-22 G90
2022 GV70 
2021-22 GV80
 2017-21 Cadenza
2022 Carnival
2022 EV6
2017-18 Forte 2 Doors
2017-22 Forte 4 Doors
2017-18 Forte 5 Doors
2021-22 K5
2021 K5 GT
2016-20 K900
2017-22 Niro
2018-22 Niro Electric
2019-22 Niro PHEV
2015-20 Optima
2015-20 Optima Hybrid
2017-20 Optima Plug-in Hybrid
2015-21 Sedona
2021-22 Seltos
2016-22 Sorento
2021-22 Sorento Hybrid
2022 Sorento PHEV
2014-22 Soul
2015-22 Soul Electric
2017-23 Sportage
2023 Sportage Hybrid
2018-22 Stinger
2020-22 Telluride 

 

CAN

 

HYUNDAI GENESIS KIA
2017-21 Elantra
2022 Elantra N
2016-20 Elantra GT
2021 Elantra Hybrid
2015-16 Genesis (9.2 in. Touch)
2014-16 Genesis (8 in. Touch) 
2022 Ioniq 5
2017-21 Ioniq Hybrid
2017-21 Ioniq Electric
2018-21 Ioniq PHEV
2018-22 Kona
2022 Kona N
2019-22 Kona Electric
2019-21 Nexo
2020-22 Palisade
2022 Santa Cruz
2017-22 Santa Fe (5 seats)
2017-19 Santa Fe (7+ seats)
2021-22 Santa Fe Hybrid
2022 Santa Fe PHEV
2015-22 Sonata
2016-22 Sonata Hybrid
2016-19 Sonata PHEV
2016-22 Tucson
2022 Tucson Hybrid
2022 Tucson PHEV
2019-21 Veloster
2021 Veloster N
2020-22 Venue
 2019-22 G70
2023 electrified G80
2017-22 G80 (9.2 in. Touch)
2017-20 G80 (8 in. Touch)
2020-22 G90
2022 GV70
2021-22 GV80
 2017-19 Cadenza
2022 Carnival
2022 EV6
2017-18 Forte 2 Doors
2017-22 Forte 4 Doors
2017-22 Forte 5 Doors
2021-22 K5
2021 K5 GT
2016-20 K900
2017-22 Niro
2018-22 Niro PHEV
2019-22 Niro Electric
2015-20 Optima
2015-20 Optima Hybrid
2017-20 Optima PHEV
2018-19 Rio 4 Doors
2018-19 Rio 5 Doors
2015-21 Sedona
2021-22 Seltos
2016-21 Sorento
2021-22 Sorento Hybrid
2022 Sorento PHEV
2014-22 Soul
2015-22 Soul Electric
2017-23 Sportage
2023 Sportage Hybrid
2018-22 Stinger
2020-22 Telluride 

 

On May 5, 2022 purchase option available for head units that do not qualify for free download.

GEN 3, GEN 2 & GEN 1.5 system & map updates are only available thru shipping order at www.mapnsoft.com 

 

USA

 

HYUNDAI KIA
2012-14 Azera
2011-16 Elantra
2013-15 Elantra GT
2010-16 Genesis Coupe
2013-14 Genesis (8 in. Touch)
2010-16 Santa Fe
2013-16 Santa Fe XL
2011-14 Sonata
2011-15 Sonata Hybrid
2010-15 Tucson
2014-18 Tucson Fuel Cell
 
 2014-16 Cadenza
2011-16 Forte 2 Doors
2011-16 Forte 4 Doors
2011-16 Forte 5 Doors
2009-14 Optima
2011-14 Optima Hybrid
2011-17 Rio 4 Doors
2011-17 Rio 5 Doors
2010 Rondo
2009-2014 Sedona
2010-15 Sorento
2011-2013 Soul
2009-16 Sportage

 

CAN

 

HYUNDAI KIA
2012-17 Azera
2011-16 Elantra
2013-15 Elantra GT
2010-16 Genesis Coupe
2013-14 Genesis (8 in. Touch)
2010-16 Santa Fe
2013-16 Santa Fe XL
2011-14 Sonata
2011-15 Sonata Hybrid
2010-15 Tucson
2014-18 Tucson Fuel Cell
 2014-16 Cadenza
2011-16 Forte 2 Doors
2011-16 Forte 4 Doors
2011-16 Forte 5 Doors
2009-14 Optima
2011-14 Optima Hybrid
2011-17 Rio 4 Doors
2011-17 Rio 5 Doors
2010 Rondo
2014-18 Rondo
2009-2014 Sedona
2010-15 Sorento
2011-13 Soul
2009-16 Sportage

 

 

Nov 2021, v15.5, system & map update for the following vehicles is available at www.mapnsoft.com:

2012-15 Veloster USA

2012-17 Veloster CAN 

2017-19 G90 USA & CAN

 

Due to system bug update is not available for the following vehicles:

2014-16 Hyundai EQUUS USA & CAN 

2013-14 Hyundai Genesis (9.2 in. Touch) USA & CAN

2015 KIA K900 USA & CAN 

 

Please contact us via Chat portal or email for more info.

Return & Refund
Refund Processing Time
Please contact us via Chat portal or email to start the return process. When we receive the product, we will refund only the cost of the product. Shipping & handling fee is not refundable. Original packaging is required for a refund to be processed.
Return due to Missing Location or POI

Return for refund is permissible only if the product has not been installed.  It is our goal to deliver the latest roads and points of interest available, but due to the natural passage of time from when these millions of data points are collected, compiled, tested, and released, some information may not be available.  Please contact us to check on any specific addresses, point of interests, or roads prior to purchasing the product.

You can submit missing data by using the REPORT MAP ERRORS link: https://www.mapnsoft.com/hyundai/map-error-reporter   

Product Satisfaction
We are sorry that you are not satisfied with the product, but we only accept returns for refund if the product has not been installed.

If you haven't contacted us yet, please contact us via Chat portal or email to let us know about the issue.
Return Policy
A product is eligible for return/refund within 30 days of purchase if it has not yet been installed in the vehicle. Please contact our support team prior to sending the returned product. Product that has been installed cannot be returned unless defective. Defective product or product damaged by shipping company during transit for delivery can only be exchanged for same item. Shipping & handling fee is not refundable.

Please contact us via Chat portal or email for any questions or to start the return  process.
Exchanges

If you ordered the wrong product and would like to exchange it, please contact us via Chat portal or email to start the process. After we confirm that you have the wrong product, you will be required to return the order. We will process the new order after we have received the return tracking # from you. Please do not return the order before receiving approval/confirmation from us.

 

We apologize, but we do not issue return labels for the exchanges.

Shipping
Order Tracking
You will receive a shipment notification email with tracking number once your order has been processed. You can also log into your Hyundai AutoEver Free Account  and then go to MY ORDERS to find your tracking number. Please call the shipping carrier if you experience a long delay. 

Please contact us via Chat portal or email if you suspect a lost package.  
Order Processing Time

It depends on when you place the order and the type of shipping you choose. Please allow 1 to 3 business days (Mon-Fri) for processing before mail carriers receive the package. Typically, we process orders in 1 business day after order is placed. Daily shipping cut off time is 10 am Pacific Time. If you place an order after 10 am PST, your order will not ship until the next business day. We will inform you when we have any shipping issues/delays such as backorders.

Hyundai AutoEver offers FedEx as our delivery carrier and we pay for their delivery service. Hyundai AutoEver does not have any affiliation or contract with the carrier. 

 

FedEx

 

We offer FedEx 2Day and Home Delivery shipping options for residential customers and Fedex Ground for commercial addresses. FedEx only delivers on normal business days.  

 

If you choose FedEx 2 days shipping, please keep in mind this service does not include Saturday, Sunday, or holiday delivery.

For example: order placed on Friday (normal business day) 8 am PST, we process the order on the same day, and FedEx will deliver the order on Tuesday (normal business day).

 

If you choose FedEx Home Delivery or Ground, your order may arrive 1 to 5 business days later depending on how close your address from our location in Irvine, CA. For example: order ship to Anaheim, CA will arrive 1 - 2 business days later and order ship to Orlando, FL will arrive 3 - 4 business days later. Orders shipped to Canada may take between 7 - 14 business days due to Customs inspection.

Please keep in mind that delay is possible due to weather condition, natural disaster, or COVID-19 safety mandate.

For tracking purpose, all orders will ship with tracking number. Please check your order acknowledgement email or login to your Hyundai AutoEver free account  for the tracking number.

Hyundai AutoEver Account

The free account will allow you to place a shipping order and track your order. We respect your privacy, and your information is only accessible to Hyundai AutoEver.

 

Please go to www.mapnsoft.com to create/login to your free account.

 

Hyundai AutoEver free account is not the same as Hyundai / KIA / Genesis Owner Portal account.

Please follow this link to learn more about Owner Portal.

Lost Shipment
We understand your frustration with the lost or stolen package case. If your package was lost or stolen, please contact us via Chat portal or email to report it or order the replacement. We will contact the shipping company to open an investigation with them. Please report this delivery issue as soon as possible. 
Shipping Delays
We are sorry that your shipment got delayed. Since we are not affiliated with the shipping company, we do not have any control for any delivery delay that is happening at the delivery company. Please contact them with the shipping tracking number to find out what they can do for you. Thank you for understanding.
Order Process
Locating Device ID

Device ID is located inside the head unit. This Device ID is unique for each head unit. So you may not use someone else Device ID or just make up series of numbers. 

 

To find your Device ID, please press the "Setup" button and then select "System Update/Info" from the menu. 

 

Take note the Device ID and use it to get the Authentication Code when you purchase the map update later.

Add To Cart Not Active

You are about to place an order, but the "Add to Cart" button cannot be clicked.

There are 2 possible errors:

  1. VIN# is 17 digits long  
  2. Device ID or SW version info is blank

 

Add-Cart1.pngAdd-Cart2.png

 

 

 

Shipping Quote Unavailable

This error message usually appears during the shipping order check-out process. The cause of the error is usually due to the address not being recognized or there is a typo in the address entered. Please use Google search to confirm your address and try again.

 

Example of most common issue: 

CAN zip code T7Z 2G1 being entered without space in between T7Z2G1.

CAN-zip.png

Payment Options

For shipping orders, we accept: VISA, Master Card, American Express, Discover, and Paypal*.

 

Please note that some vehicles have free update downloads. You should check to make sure your map & software update is available for download.

 

* you don't need to create a Paypal account

 

Paypal-checkout.png

PayPal

You do not need a Paypal account to complete your purchase. You can use VISA, Mastercard, Discover or AMEX card to pay. To do so, please click on "Continue to Paypal" on the check out. 

 

Paypal.png

 

You will see the following screen (left). Please click on the "Pay with Debit or Credit Card" to continue. 

The next screen (right) you will see the fields where you can enter your credit card info.

 

Paypal-creditcard.pngPaypal-guest-checkout.png

 

Download & Setting

During Installation Issues

After Installation Issues

Routing Issues

Map Data Issues

Non-Navigation Issues

Feature How To & Request

Other

Copyright © 2022 Hyundai AutoEver, Inc. All rights reserved.