Disappointed Loyal Customer
Hyundai AutoEver’s forum provides an online meeting space for Kia owners and enthusiasts to exchange ideas that are helpful and informative. Please be respectful to others and do not post messages that are obscene, vulgar, hateful, racist, sexual nature, profane, infringe any proprietary rights, or impersonate other individual. Please no spam/advertising/self-promote type of post. Please do not ask or give personal information such as email address or phone number with intend to connect or meet outside the forum. We reserve the right to copy, delete, edit, and use any post. We also reserve the right to suspend your account after any violation. All posts represent the individual’s views and not of Kia company.
Viewing "Disappointed Loyal Customer" Topic
Show per page
MariaAnntionette Clayborne Total posts: 1 Joined: 07/09/21
I have a 2014 Sorento and I have never been able to update the maps on my GPS. In fact I was told that there are no updates for my vehicle year. The GPS became so outdated that it is often unable to locate an address within my own city! I bought a Garmin GPS and lifetime map updates ($400.00) because a feature that I paid for in my vehicle had become obsolete after only two years!! Now I get an email, 7 years after I purchased my Sorento, from Kia Americas stating that I can now get an update, but that it is going to cost me $100.00 ($25.00 for update SD card and $25.00 for shipping - twice for both updates)!!! This is unacceptable and horrible customer service. It is terrible that Kia would treat its customer's this way; especially loyal customers. My Sorento is my 3rd Sorento. I love the vehicle, but the Uvo system has been a serious problem. The lack of map updates for the GPS, the blue tooth sound and connection issues, and the media connection and playback issues have been a miserable experience. I have actually had to have it replaced because it crashed. It would be nice to be able to update the GPS so that the feature I paid for actually works, but to expect me to pay $50.00 every time there is an update is ridiculous. It is obvious that Kia doesn't care about it's older model vehicle owners, or about it's loyal customers. Truly disappointing.