Navigation Updater not working on my Mac?

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Viewing "Navigation Updater not working on my Mac?" Topic

	Posts
Rick Angelini Total posts: 1 Joined: 05/15/22	I am completely stumped and frustrated trying to get the Navigation Updater to work on my Mac (MacOS 12.3.1). I have the Navigation Updater download and installed. Using the NavUp app, I was able to download the update to my local disk drive and the next step was to install the software to the thumb drive and nothing happened. I waited hours and nothing happened. I tried downloading the update directly to my thumb drive, and nothing happens at all after waiting for hours. I'm looking at "top" from a command window and the CPU/Network activity from the Mac Activity Monitor and the Nav Update app is idle. I am well past and have already resolved the issue about "unknown developer" and being unable to even open the app. I've tried a couple of different 64GB thumb drives, FAT32, USB3.0 and USB2.0, same behavior. My systems sees the thumb drive, I can manually copy files to/from the USB drive. I have the navigation update downloaded on my local hard drive - a bunch of tarball files - anyone know what the installation looks like on the thumb drive? Maybe I just need to untar everything onto the thumb drive? Reply Posted: 05/15/22 5:02:20 PM
Luz Sevilla MODERATOR Total posts: 35 Joined: 02/17/21	Rick Angelini said: I am completely stumped and frustrated trying to get the Navigation Updater to work on my Mac (MacOS 12.3.1). I have the Navigation Updater download and installed. Using the NavUp app, I was able to download the update to my local disk drive and the next step was to install the software to the thumb drive and nothing happened. I waited hours and nothing happened. I tried downloading the update directly to my thumb drive, and nothing happens at all after waiting for hours. I'm looking at "top" from a command window and the CPU/Network activity from the Mac Activity Monitor and the Nav Update app is idle. I am well past and have already resolved the issue about "unknown developer" and being unable to even open the app. I've tried a couple of different 64GB thumb drives, FAT32, USB3.0 and USB2.0, same behavior. My systems sees the thumb drive, I can manually copy files to/from the USB drive. I have the navigation update downloaded on my local hard drive - a bunch of tarball files - anyone know what the installation looks like on the thumb drive? Maybe I just need to untar everything onto the thumb drive? Hello, thank you for using the forum. I am sorry, but we are not able to troubleshoot issues on the forum. You are welcome to escalate with us via Help Desk Ticket under the FAQ>Contact Us section on the website. You can also chat with us online or call at 1-888-757-001 and we will be happy to help you troubleshoot this. Reply Posted: 05/16/22 2:15:49 PM
David Decker Total posts: 1 Joined: 03/29/23	Having a similar (frustrating) issue with trying to update a 2020 Kona E using Navigation Updater on a Mac. Like previous post, was able to download NU app, download the update to the Mac HD, and then I was able to transfer the update to a (couple) FAT32 64 Gb thumb drives - however, when the thumb drives are placed in the vehicleʻs data port, the system says there is no data on the thumb drive. I can see in my finder that the file has transferred, and the Navigation Updater app says it was completed. Donʻt know if this is because our Bluelink has expired and we did not renew.... or if itʻs a less Navigation Updater porting issue from PC to Mac .... or what. But like the previous post above - completely frustrating for a fairly advanced tech person. Reply Posted: 03/29/23 7:46:26 AM
Dorothy Perez MODERATOR Total posts: 31 Joined: 09/10/21	David Decker said: Having a similar (frustrating) issue with trying to update a 2020 Kona E using Navigation Updater on a Mac. Like previous post, was able to download NU app, download the update to the Mac HD, and then I was able to transfer the update to a (couple) FAT32 64 Gb thumb drives - however, when the thumb drives are placed in the vehicleʻs data port, the system says there is no data on the thumb drive. I can see in my finder that the file has transferred, and the Navigation Updater app says it was completed. Donʻt know if this is because our Bluelink has expired and we did not renew.... or if itʻs a less Navigation Updater porting issue from PC to Mac .... or what. But like the previous post above - completely frustrating for a fairly advanced tech person. Hello, thank you for using the forum. We are sorry, but we are not able to troubleshoot issues on the forum. You are more than welcome to escalate with us via Help Desk Ticket under the FAQ>Contact Us section on the website. You can also chat with us online or call us at 1-888-757-0010 and we will be happy to help you troubleshoot this. Reply Posted: 03/29/23 7:52:24 AM
Ryan Sanders Total posts: 1 Joined: 06/10/23	Same here. DIY update doesn't work. And I've spoken with two dealerships who say they can't help. What a joke. Reply Posted: 06/10/23 1:13:14 PM

Posts

Rick Angelini Total posts: 1 Joined: 05/15/22

I am completely stumped and frustrated trying to get the Navigation Updater to work on my Mac (MacOS 12.3.1). I have the Navigation Updater download and installed. Using the NavUp app, I was able to download the update to my local disk drive and the next step was to install the software to the thumb drive and nothing happened. I waited hours and nothing happened. I tried downloading the update directly to my thumb drive, and nothing happens at all after waiting for hours. I'm looking at "top" from a command window and the CPU/Network activity from the Mac Activity Monitor and the Nav Update app is idle. I am well past and have already resolved the issue about "unknown developer" and being unable to even open the app. I've tried a couple of different 64GB thumb drives, FAT32, USB3.0 and USB2.0, same behavior. My systems sees the thumb drive, I can manually copy files to/from the USB drive. I have the navigation update downloaded on my local hard drive - a bunch of tarball files - anyone know what the installation looks like on the thumb drive? Maybe I just need to untar everything onto the thumb drive?

Posted: 05/15/22 5:02:20 PM

Luz Sevilla MODERATOR Total posts: 35 Joined: 02/17/21

Rick Angelini said:

Hello, thank you for using the forum. I am sorry, but we are not able to troubleshoot issues on the forum. You are welcome to escalate with us via Help Desk Ticket under the FAQ>Contact Us section on the website. You can also chat with us online or call at 1-888-757-001 and we will be happy to help you troubleshoot this.

Posted: 05/16/22 2:15:49 PM

David Decker Total posts: 1 Joined: 03/29/23

Having a similar (frustrating) issue with trying to update a 2020 Kona E using Navigation Updater on a Mac. Like previous post, was able to download NU app, download the update to the Mac HD, and then I was able to transfer the update to a (couple) FAT32 64 Gb thumb drives - however, when the thumb drives are placed in the vehicleʻs data port, the system says there is no data on the thumb drive. I can see in my finder that the file has transferred, and the Navigation Updater app says it was completed. Donʻt know if this is because our Bluelink has expired and we did not renew.... or if itʻs a less Navigation Updater porting issue from PC to Mac .... or what. But like the previous post above - completely frustrating for a fairly advanced tech person.

Posted: 03/29/23 7:46:26 AM

Dorothy Perez MODERATOR Total posts: 31 Joined: 09/10/21

David Decker said:

Hello, thank you for using the forum. We are sorry, but we are not able to troubleshoot issues on the forum. You are more than welcome to escalate with us via Help Desk Ticket under the FAQ>Contact Us section on the website. You can also chat with us online or call us at 1-888-757-0010 and we will be happy to help you troubleshoot this.

Posted: 03/29/23 7:52:24 AM

Ryan Sanders Total posts: 1 Joined: 06/10/23

Same here. DIY update doesn't work. And I've spoken with two dealerships who say they can't help. What a joke.

Posted: 06/10/23 1:13:14 PM