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Remove "Subscription Updated" pop up

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Charles Stanton Total posts: 6 Joined: 02/13/22
It's utterly meaningless (it conveys no information the user can understand) and takes the focus away from Carplay (and probably AA). In addition, it keeps you from being able to use the touchscreen -- must use a hard button to get back to Carplay. It obviously triggers when emerging from a low signal area (coming out of a parking garage).
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Posted: 02/13/22 1:31:41 PM
William MODERATOR Total posts: 38 Joined: 02/10/21
It's utterly meaningless (it conveys no information the user can understand) and takes the focus away from Carplay (and probably AA). In addition, it keeps you from being able to use the touchscreen -- must use a hard button to get back to Carplay. It obviously triggers when emerging from a low signal area (coming out of a parking garage).
Hello Charles, could you please go to the FAQ section, and go to contact us and create a help desk ticket? After you do we will be able to collect images and see what we can do as far as discovering the cause of this pop up and trying to assist you.
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Posted: 02/14/22 6:32:45 AM
Charles Stanton Total posts: 6 Joined: 02/13/22
William (MODERATOR) said:
Hello Charles, could you please go to the FAQ section, and go to contact us and create a help desk ticket? After you do we will be able to collect images and see what we can do as far as discovering the cause of this pop up and trying to assist you.
My argument is the pop up shouldn't exist. What is its purpose?
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Posted: 03/16/22 3:47:09 PM
Luz Sevilla MODERATOR Total posts: 10 Joined: 02/22/21
Hello, thank you for making your opinion known. Unfortunately, we did not have a voice in the interface changes or the operation features that are made to the software in the vehicle as we produce the navigation data. Please reach out to Kia Customer Care and ask to speak to their customer complaint team to best resolve your issue​. If you need any navigation assistance after an update, please do not hesitate to reach out to start a chat on our chat portal or email us and we will be more than happy to help!
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Posted: 03/16/22 4:47:50 PM
Charles Stanton Total posts: 6 Joined: 02/13/22
Got it. Thank you! Sadly Kia customer care doesn't seem to ever lead anywhere but them telling me to take it into the dealer, who then tells me to contact them.
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Posted: 03/16/22 7:54:36 PM
 

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