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Carnival Update, Media screen is smaller

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Danny Paquette Total posts: 2 Joined: 10/04/21
I updated today my Kia Carnival to version KA4.CAN.S5W_M.V006.001.210824. My Carnival is a canadian EX+ version, so it comes with a 12.3in display. The update was successful, but when I press Media (where it's displayed FM/AM/XM/Bluetooth/AA/Carplay) the screen is now small, it's not full screen/widescreen anymore. Choosing one of those, the next screen is full screen. If I press the button to access Change Media Source (next to Home), the Media select screen is made for a 8in screen. Are you responsible for this update, possible to have a look? Thank you
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Posted: 10/04/21 2:17:34 PM
Ian S MODERATOR Total posts: 16 Joined: 04/16/21
I updated today my Kia Carnival to version KA4.CAN.S5W_M.V006.001.210824. My Carnival is a canadian EX+ version, so it comes with a 12.3in display. The update was successful, but when I press Media (where it's displayed FM/AM/XM/Bluetooth/AA/Carplay) the screen is now small, it's not full screen/widescreen anymore. Choosing one of those, the next screen is full screen. If I press the button to access Change Media Source (next to Home), the Media select screen is made for a 8in screen. Are you responsible for this update, possible to have a look? Thank you
Hello Danny, thank you for taking the time to leave a comment on our forums. The software updates are provided to us by KIA, we then bundle our mapping data with that update to create the navigation updates that you can install. We do not have anything to do with what changes are made with the software, however if you are having any issues after updating the navigation, please contact us at 888-757-0010 or reach out to us via chats or create a ticket and we will be more than happy to look into any issues you may be having. Thank you again and have a great day!
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Posted: 10/04/21 4:28:59 PM
Danny Paquette Total posts: 2 Joined: 10/04/21
Ian S (MODERATOR) said:
Hello Danny, thank you for taking the time to leave a comment on our forums. The software updates are provided to us by KIA, we then bundle our mapping data with that update to create the navigation updates that you can install. We do not have anything to do with what changes are made with the software, however if you are having any issues after updating the navigation, please contact us at 888-757-0010 or reach out to us via chats or create a ticket and we will be more than happy to look into any issues you may be having. Thank you again and have a great day!
Thanks for the update. I will contact Kia about this particular issue.
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Posted: 10/04/21 4:47:35 PM
 

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