New Map & Software Update version 14.10 on Nov 23, 2020
Free map & software update will be available for download at the following websites:
update.hyundai.com
update.genesis.com
update.kia.com
A purchase option will be available for other head units that do not qualify for the free download update (see below).
The same map & software update can also be purchased at www.mapnsoft.com website for $25.00 + shipping.
Follow this link for info on delayed Map Update for certain vehicles.
Version 14.10 map & software update is available for the following vehicles:
USA
HYUNDAI |
| GENESIS |
| KIA |
2015-17 Azera |
| 2019-20 G70 |
| 2017-18 Cadenza |
2017-18 Elantra |
| 2015-16 G80 (8 in. Touch) |
| 2019 Cadenza |
2018 Elantra Sport |
| 2015-17 G80 (9.2 in. Touch) |
| 2020 Cadenza |
2019-20 Elantra |
| 2017 G80 (8 in. Touch) |
| 2017-18 Forte Koup |
2021 Elantra |
| 2017-19 G90 <online only> |
| 2017-18 Forte 5Door |
2016-17 Elantra GT |
| 2018 G80 (8 in. Touch) |
| 2017-18 Forte 4Door |
2018 Elantra GT |
| 2018 G80 (9.2 in. Touch) |
| 2019 Forte 4Door |
2019-20 Elantra GT |
| 2019 G80 (9.2 in. Touch) |
| 2020 Forte 4Door |
2015-16 Genesis (9.2 in. Touch) |
| 2019-20 G80 (8 in. Touch) |
| 2016-18 K900 |
2015-16 Genesis (8 in. Touch) |
| 2020 G80 (9.2 in Touch) |
| 2019-20 K900 |
2017-18 Ioniq Hybrid |
| 2020 G90 |
| 2017-18 Niro |
2019 Ioniq Hybrid |
| 2021 G90
|
| 2019 Niro |
2020 Ioniq Hybrid |
|
|
| 2020 Niro |
2017-18 Ioniq Electric |
|
|
| 2019 Niro Electric |
2019 Ioniq Electric |
|
|
| 2020 Niro Electric |
2020 Ioniq Electric |
|
|
| 2018-19 Niro Plug-in Hybrid |
2018 Ioniq Plug-in Hybrid |
|
|
| 2020 Niro Plug-in Hybrid |
2019 Ioniq Plug-in Hybrid |
|
|
| 2015 Optima |
2020 Ioniq Plug-in Hybrid |
|
|
| 2016-17 Optima JF |
2018 Kona |
|
|
| 2016-17 Optima JFIA |
2019 Kona (Iron man edition) |
|
|
| 2018 Optima |
2019-20 Kona |
|
|
| 2019-20 Optima |
2018-19 Kona Electric |
|
|
| 2021 K5 |
2020 Kona Electric |
|
|
| 2015-16 Optima Hybrid |
2019-20 Nexo Fuel Cell |
|
|
| 2017 Optima Hybrid |
2020 Palisade |
|
|
| 2018 Optima Hybrid |
2017-18 Santa Fe (7+ seat) |
|
|
| 2019-20 Optima Hybrid |
2017-18 Santa Fe (5 seat) |
|
|
| 2017 Optima Plug-in Hybrid |
2019 Santa Fe (7+ seat) |
|
|
| 2018 Optima Plug-in Hybrid |
2019-20 Santa Fe (5 seat) |
|
|
| 2019-20 Optima Plug-in Hybrid |
2021 Santa fe |
|
|
| 2015-16 Sedona |
2015 Sonata |
|
|
| 2017-18 Sedona |
2016-17 Sonata |
|
|
| 2019-20 Sedona |
2018 Sonata |
|
|
| 2021 Seltos |
2019 Sonata |
|
|
| 2016-18 Sorento |
2020 Sonata |
|
|
| 2019 Sorento |
2016 Sonata Hybrid |
|
|
| 2020 Sorento |
2017 Sonata Hybrid |
|
|
| 2021 Sorento |
2018 Sonata Hybrid |
|
|
| 2021 Sorento Hybrid |
2019 Sonata Hybrid |
|
|
| 2014 Soul |
2020 Sonata Hybrid |
|
|
| 2015-16 Soul |
2016 Sonata Plug-in Hybrid |
|
|
| 2017 Soul |
2017 Sonata Plug-in Hybrid |
|
|
| 2018-19 Soul |
2018 Sonata Plug-in Hybrid |
|
|
| 2020 Soul |
2019 Sonata Plug-in Hybrid |
|
|
| 2015-16 Soul Electric |
2016-17 Tucson |
|
|
| 2017-18 Soul Electric |
2018 Tucson |
|
|
| 2019 Soul Electric |
2019-20 Tucson |
|
|
| 2020 Soul Electric |
2016-17 Veloster |
|
|
| 2017 Sportage |
2019-21 Veloster |
|
|
| 2018 Sportage |
2021 Veloster N |
|
|
| 2019-20 Sportage |
2020 Venue |
|
|
| 2021 Sportage |
|
|
|
| 2018 Stinger |
|
|
|
| 2019-20 Stinger |
|
|
|
| 2020 Telluride |
CAN
HYUNDAI |
| GENESIS |
| KIA |
2017-18 Elantra |
| 2015-16 G80 (8 in. Touch) |
| 2017-18 Cadenza |
2018 Elantra Sport |
| 2015-17 G80 (9.2 in. Touch) |
| 2019 Cadenza |
2019-20 Elantra |
| 2017 G80 (8 in. Touch) |
| 2017-18 Forte Koup |
2021 Elantra |
| 2017-19 G90 <online only> |
| 2017-18 Forte 5Door |
2016-17 Elantra GT |
| 2018 G80 (8 in. Touch) |
| 2017-18 Forte 4Door |
2018 Elantra GT |
| 2018-19 G80 (9.2 in. Touch) |
| 2020 Forte 5Door |
2019-20 Elantra GT |
| 2019 G80 (8 in. Touch) |
| 2019-20 Forte 4Door |
2015-16 Genesis (8 in. Touch) |
| 2020 G80 (9.2 in. Touch) |
| 2016-18 K900 |
2015-16 Genesis (9.2 in. Touch) |
| 2020 G90 |
| 2019-20 K900 |
2017-18 Ioniq Hybrid |
| 2021 G90 |
| 2017-18 Niro |
2019 Ioniq Hybrid |
|
|
| 2019 Niro |
2020 Ioniq Hybrid |
|
|
| 2020 Niro |
2017-18 Ioniq Electric |
|
|
| 2019 Niro Electric |
2019 Ioniq Electric |
|
|
| 2020 Niro Electric |
2020 Ioniq Electric |
|
|
| 2018-19 Niro Plug-in Hybrid |
2018-19 Ioniq Plug-in Hybrid |
|
|
| 2020 Niro Plug-in Hybrid |
2020 Ioniq Plug-in Hybrid |
|
|
| 2015 Optima |
2018 Kona |
|
|
| 2016-17 Optima JF |
2019-20 Kona |
|
|
| 2016-17 Optima JFIA |
2019 Kona Electric |
|
|
| 2018 Optima |
2020 Kona Electric |
|
|
| 2019-20 Optima |
2019-20 Nexo Fuel Cell |
|
|
| 2021 K5 |
2020 Palisade |
|
|
| 2015-16 Optima Hybrid |
2017-18 Santa Fe (7+ seat) |
|
|
| 2017 Optima Hybrid |
2017-18 Santa Fe (5 seat) |
|
|
| 2018 Optima Hybrid |
2019 Santa Fe (7+ seat) |
|
|
| 2019-20 Optima Hybrid |
2019-20 Santa Fe (5 seat) |
|
|
| 2017 Optima Plug-in Hybrid |
2021 Santa fe |
|
|
| 2018 Optima Plug-in Hybrid |
2015 Sonata |
|
|
| 2019-20 Optima Plug-in Hybrid |
2016 Sonata |
|
|
| 2018-20 Rio 5Door |
2017 Sonata |
|
|
| 2015-16 Sedona |
2018 Sonata |
|
|
| 2017-18 Sedona |
2019 Sonata |
|
|
| 2019-20 Sedona |
2020 Sonata |
|
|
| 2021 Seltos |
2016 Sonata Hybrid |
|
|
| 2016-18 Sorento |
2017 Sonata Hybrid |
|
|
| 2019 Sorento |
2018 Sonata Hybrid |
|
|
| 2020 Sorento |
2019 Sonata Hybrid |
|
|
| 2021 Sorento |
2020 Sonata Hybrid |
|
|
| 2021 Sorento Hybrid |
2016 Sonata Plug-in Hybrid |
|
|
| 2014-16 Soul |
2017 Sonata Plug-in Hybrid |
|
|
| 2017 Soul |
2018 Sonata Plug-in Hybrid |
|
|
| 2018-19 Soul |
2019 Sonata Plug-in Hybrid |
|
|
| 2020 Soul |
2016-17 Tucson |
|
|
| 2015-16 Soul Electric |
2018 Tucson |
|
|
| 2017-18 Soul Electric |
2019-20 Tucson |
|
|
| 2019 Soul Electric |
2019-21 Veloster |
|
|
| 2020 Soul Electric |
2021 Veloster |
|
|
| 2017 Sportage |
2020 Venue |
|
|
| 2018 Sportage |
2019-20 G70 |
|
|
| 2019-20 Sportage |
|
|
|
| 2021 Sportage |
|
|
|
| 2018 Stinger |
|
|
|
| 2019-20 Stinger |
|
|
|
| 2020 Telluride |
GEN 3 map & software update is available thru shipping order at www.mapnsoft.com
USA
HYUNDAI |
| KIA |
2014 Azera |
| 2014-16 Cadenza |
2014-16 Elantra |
| 2014-16 Forte 2 Door |
2013-16 Santa Fe |
| 2014-16 Forte 4 Door |
2013-16 Santa Fe XL |
| 2014-16 Forte 5 Door |
2014 Sonata |
| 2014 Optima |
2014-15 Tucson |
| 2014 Optima Hybrid |
2014-18 Tucson Fuel Cell |
| 2015-17 Rio 4 Door |
2014-16 Genesis Coupe |
| 2015-17 Rio 5 Door |
|
| 2014-15 Sorento |
|
| 2014-16 Sportage |
CAN
HYUNDAI |
| KIA |
2014-16 Elantra |
| 2014-16 Cadenza |
2013-16 Santa Fe |
| 2014-16 Forte 2 Door |
2013-16 Santa Fe XL |
| 2014-16 Forte 4 Door |
2014 Sonata |
| 2014-16 Forte 5 Door |
2014-15 Tucson |
| 2014 Optima |
2014-18 Tucson Fuel Cell |
| 2014 Optima Hybrid |
2014-16 Genesis Coupe |
| 2015-17 Rio 4 Door |
|
| 2015-17 Rio 5 Door |
|
| 2014-18 Rondo |
|
| 2014-15 Sorento |
|
| 2014-16 Sportage |
Please contact us via Chat portal or at 888.757.0010 for more info.
Version 14.10 New Features
- The visibility and color of the map have been improved to suit the theme.

- Added a function to hide the button normally so that you can see the map screen well.
▷ Automatically hides the button after a certain period of time after navigation operation.
▷ The button is displayed again by touching the map screen or rotating or rotating the dial of the control system.

- The main screen and the split screen are prevented from providing the same information so that the screen can be used efficiently.
▷ When the main screen is changed, if the information displayed on the split screen overlaps, the previous main screen is displayed on the split screen.
▷ If the previous main screen is not provided in the split screen, the map screen is displayed.
(When changing from the screen to the map screen)
(The previous main screen is automatically changed to a split screen)
- In order to protect personal information when others use the vehicle for a while, we have expanded the valet mode where you can set a password on the screen.
▷ You can check the status information in the smartphone app, and you can cancel the valet mode.

- The navigation guide voice and sound effect volume have been separated so that you can set each volume.
▷ Set by pressing the volume setting button on the map screen.
▷ It is also possible to set in [Settings]-[Sound]-[System Volume]-[Volume by Function] or [Guide Volume]

- Added the ability to select radio from the menu screen displayed by pressing the media button.

- When streaming media over Bluetooth, find and display album art on your smartphone.
▷ It is supported only on iPhone (iOS 13 or later), and in the case of Android phones, the function is available through the software update of the smartphone when the function is supported by the smartphone manufacturer in the future.

- Added function to support SXM broadcasting station name by voice recognition.
▷ In order to provide convenience to users for broadcasting station functions that were previously selectable only by channel number such as “SiriusXM <118>”, when uttering the name of SiriusXM broadcasting station such as “Tune to <The Coffee House>, Receive satellite broadcasting.
▷ Target vehicle types: standard Gen5 navigation, standard Gen 5W generation navigation, Premium Gen5 navigation.

- We have expanded the area of application to prevent inflow of outside air.
▷ It has been expanded to operate in tunnels on all roads, and areas where odors can enter the room have also been added.
▷ It operates when “External air inflow prevention control” is set in [Settings]-[Vehicle]-[Air conditioning]-[External air blocking]

- Provides additional 2.5D style compass in split screen.
▷ Standard Gen5W: It can be changed by tapping the compass symbol at the top left of the split screen.
▷ Premium Gen5: It can be changed by flipping the split screen left or right or turning the control dial.

- New color scheme to the system settings
(Hyundai color scheme shown above. KIA color scheme is Magenta. Genesis color scheme is brown)
- Types of Head Units Available to Update
Updating your navigation map ensures that the latest roads and points of interest provided by your system are at your fingertips. Get the most out of your navigation system with the latest map update and drive with confidence.
Below are examples of different generation head units available on this website to update:





- New Features after map update vary by model and platform
- If you own an older model not listed on the eligible list, please visit the shipping website: www.mapnsoft.com
- If you own a new model not listed above, no updates are currently available
- Please visit us again when the next map update is released
Why there is no download option for certain vehicle?
The decision for download/free update availability is coming from Hyundai, Genesis, and KIA Corporation, not MnSOFT. As you may notice the current map & software update is the global offering thru the manufacturer website (instead from MnSOFT website). Please call the manufacturer customer care for any concerns you may have about the map & software update availability options.
At the moment, free download map & software updates are available only for the GEN 4, GEN 5, GEN 5 Wide, P. GEN 2, and P. GEN 5 head units. Shipping option is also available for those head units. If you happen to own a vehicle with GEN 1, GEN 2, and P. GEN 1, map & software update is only available thru a shipping method. Please go to www.mapnsoft.com to purchase your latest map & software update.
Another possible reason you cannot find the map & software update either at the download or shipping option is there is no map & software update for your new car yet, example: 2021 year model.
Map & Software update temporary not available
We apologize for the inconvenience, but we temporarily stop ship map & software update for the following vehicles:
2014 - 2016 EQUUS
2013 - 2014 Genesis JogDial
2015 K900
Both USA & CAN version
Currently we are working on the issues and there is no ETA when the map & software update will be made available again.
Thank you for understanding.
2017 - 2019 Genesis G90
Please go to http://update.genesis.com to download and install the Navigation Updater software.
You will then use the Navigation Updater software to download the map & software update.
Please have a 64GB* USB drive ready for the map & software update download.
If update is successful, these are the version:
- S/W: HI_R31.0.13_20254A_AA
- MAP: DB_HMCDIS2S_NA_NA_S_0000_E01.0029 (v12.5)**
Currently shipping order remain on hold until after 2/15/2021. We apologize for any inconvenience.
* Please do not use different size than 64GB.
** v14.10 is not yet available
How much is the map & software update cost?
Map & software update is Free when you choose to download it. You must have Hi-speed Internet connection and will be required to provide your own SD card or USB thumb drive to store the downloaded files. Wireless or mobile Internet type of connection is not recommended. You also have option to purchase the map & software update and ship it to you; the cost is $25 USD* (or $30 CAD)* for the product plus shipping & handling fee.
To download your free update, please visit the following websites:
To purchase your map & software update, please visit www.mapnsoft.com
*This fee does not apply to 2017 & newer Genesis customers.
Can I use a different year or model map & software update?
Although some map & software updates may share the same files & configurations, we highly recommend for you to only download or order map & software update for a specific vehicle year and model.
Please contact us on Chat portal or call us at 888-757-0010 for any questions.
Advantage on purchasing the map & software update over downloading it
The convenient of having your map & software update arrive in an SD card or a USB drive and ready to install. Otherwise, you may have to reuse or to purchase the correct type and size of SD card (32 GB) or USB drive (64 GB) for the download. Please also make sure you meet the minimum system and download requirements. The map & software update content is exactly the same between a purchase and a download.
Can I purchase the map & software update and have it ship?
Yes, you can purchase the map & software update for your vehicle at https://www.mapnsoft.com
Map update is $25 USD or $30 CND + shipping fee
We use Paypal for the online payment gateway, but Paypal account is not required.
Check out as guest to pay using VISA, Master Card, Discover, and AMEX.
Do I have to update my navigation every year?
Map update is not required to use the navigation system, but it is recommended in order to get access to the latest roads and points of interest, which can change up to 15% every year.
If you are looking for a specific address or POI, please call us at 888-757-0010 to check prior purchasing/downloading the update.
Can I install the Canada update on the USA head unit?
Although the map & software update contains map data for both countries, the head unit software version is not interchangeable. You must purchase the correct country for the head unit software version.
When are map & software updates released?
There are two map & software releases per year - Spring (around March) and Fall (around October).
For older models (typically 2013 and older), there is only Spring map & software release per year.
The current map update was released on 11/23/2020. Please follow this link for more info.
How to tell which GEN head unit I have?
You can tell by the SW ver in the System Info of the head unit. For examples:
- If the SW ver: ST.JF.USA.E533.190218 - The "E" between the USA and 533 is for GEN 4
- If the SW ver: TLFL.USA.SOP.V115.200324.STD_H - The "V" between the USA and 115 is GEN 5
- If the SW ver: LX2.CAN.S5W_M.V004.001.200826 - The "S5W" is for GEN 5 Wide
or you can use the list below
GEN 1
Hyundai 2008 - 2010 Sonata 2010 - 2012 Genesis 8" Touch Only | KIA 2009 Borrego 2010 Rondo 2009 - 2014 Sedona 2009 - 2010 Sportage |
GEN 2
Hyundai 2012 - 2013 Azera 2014 - 2017 Azera (CAN only) 2011 - 2013 Elantra 2013 - 2015 Elantra GT 2011 - 2013 Sonata 2011 - 2015 Sonata Hybrid 2013 Genesis Coupe | KIA 2011 - 2013 Optima 2011 - 2013 Optima Hybrid 2011 - 2014 Rio (all models) 2011 - 2013 Soul 2011 - 2013 Sportage |
GEN 3
Hyundai 2014 Azera 2014 - 2016 Elantra 2013 - 2016 Santa Fe (all models) 2014 Sonata 2014 - 2015 Tucson 2014 - 2018 Tucson Fuel Cell 2014 - 2016 Genesis Coupe | KIA 2014 - 2016 Cadenza 2014 - 2016 Forte (all models) 2014 Optima 2014 Optima Hybrid 2015 - 2017 Rio (all models) 2014 - 2018 Rondo (CAN only) 2014 - 2015 Sorento 2014 - 2016 Sportage |
GEN 4
Hyundai 2015 - 2017 Azera 2017 - 2018 Elantra 2016 - 2017 Elantra GT 2017 - 2018 Ioniq Hybrid 2017 - 2018 Ioniq EV 2017 - 2018 Santa Fe (all models) 2015 - 2017 Sonata 2016 - 2017 Sonata Hybrid 2016 - 2017 Sonata PHEV 2016 - 2017 Tucson 2016 - 2017 Veloster 2015 - 2016 Genesis 8" Touch Only | Genesis G 80 8" Touch Only | KIA 2017 - 2018 Cadenza 2017 - 2018 Forte (all models) 2017 - 2018 Niro 2015 - 2017 Optima 2015 - 2017 Optima Hybrid 2017 Optima PHEV (CAN only) 2015 - 2018 Sedona 2016 - 2018 Sorento 2014 - 2017 Soul 2015 - 2018 Soul EV 2017 Sportage
|
GEN 5
Hyundai 2019 - 2020 Elantra 2018 - 2020 Elantra GT 2019 Ioniq Hybrid 2019 Ioniq EV 2018 - 2019 Ionig PHEV 2018 - 2020 Kona 2019 Kona Iron Man Edition 2019 Kona EV 2019 - 2020 Santa Fe 2019 Santa Fe XL 2018 - 2019 Sonata 2018 - 2019 Sonata Hybrid 2018 - 2020 Sonata PHEV 2018 - 2020 Tucson 2019 - 2021 Veloster 2020 Venue | Genesis 2019 - 2020 G80 8" Touch Only 2019 - 2020 G70 | KIA 2019 Cadenza 2019 - 2020 Forte 4 Doors 2020 Forte 5 Doors (CAN only) 2019 Niro 2018 - 2019 Niro PHEV 2019 Niro EV 2018 - 2020 Optima 2018 - 2020 Optima Hybrid 2018 - 2020 Optima PHEV 2018 - 2019 Rio (CAN only) 2019 - 2020 Sedona 2019 - 2020 Sorento 2018 - 2019 Soul 2019 Soul EV 2018 - 2021 Sportage 2018 - 2020 Stinger |
GEN 5 Wide
Hyundai 2021 Elantra 2020 Ioniq 2020 Ioniq EV 2020 Ioniq PHEV 2020 Kona EV 2020 Palisade 2021 Santa Fe 2020 Sonata 2020 Sonata Hybrid 2021 Veloster N
| KIA 2020 - 2021 Cadenza 2020 - 2021 Niro 2020 - 2021 Niro PHEV 2020 - 2021 Niro EV 2021 K5 2021 Seltos 2021 Sorento 2021 Sorento Hybrid 2020 Soul 2020 Soul EV 2020 Telluride |
P GEN 1
Hyundai 2014 - 2016 Equus 2013 - 2014 Genesis 9" JogDial | KIA 2015 K900 |
P GEN 2
Hyundai 2015 - 2016 Genesis JogDial | Genesis 2017 - 2019 G80 9.2" JogDial | KIA 2016 - 2018 K900 |
P GEN 5
Hyundai 2019 - 2020 Nexo | Genesis 2020 - 2021 G90 2020 G80 9.2" JogDial | KIA 2019 - 2020 K900 |
What type of payment do you accept?
For shipping order, we accept: VISA, Master Card, American Express, Discover, and Paypal*.
Remember please check to make sure your map & software update is available for download because it is free to download.
* you don't need to create a Paypal account

How to access older version map & software update?
Thank you for your interest for the older version, but we do not sell older version to prevent accidental downgrade. Downgrading from the newer version to older one may permanently damage the head unit. If you have an issue with the current update, we suggest to discuss it with us either thru the chat portal or call us at 888.757.0010
SD card or USB drive
Depending on your head unit, you will need either SD card or USB drive to install the map update.
You will receive either SD card or USB drive when you order the map update from www.mapnsoft.com.
If you are planning to download the map update, please follow the media type requested by the Navigation Updater software.
SD card: max size 32 GB (do not use micro SD card)
USB drive: max size 64 GB
Please remove all files from your existing media before copying/downloading* files for the map update.
* Navigation Updater will format your media prior the download process.
An exception for 2015 Hyundai Genesis JogDial, this vehicle head unit require both SD card and USB drive to start the update process. Please follow this link for detail instruction.
What is Map Care?
Please watch the following video: https://youtu.be/gxKXe48DYIA
Please go to the following website to download the Navigation Updater software:
https://update.hyundai.com
https://update.kia.com
https://update.genesis.com

1. Check the Notification section to find out what new features/changes on the new map & software update
2. Click the Navigation Updates to download the Navigation Updater* software for either Windows or Mac OS
3. Click the Update Guide for the step by step installation guides from the computer to the vehicle.
4. Click the Customer Support if there is any issue
* Please use the Navigation Updater software to find the available map & software update.
We recommend to use SW ver from the head unit to find the correct map & software update for the specific vehicle.
What is the Return Policy?
You may return the product within 30 Days after product is delivered and not installed yet. Please mail the package with tracking#. Product that has been installed cannot be returned unless defective. Defective product or product damaged by shipping company during transit for delivery can only be exchanged for same item. Shipping & handling fee is not refundable. We will provide return label when we shipped or recommended the wrong product. Please call us at 888-757-0010 for any questions or to start the process.
Can I exchange the map update if I ordered the wrong one?
If you ordered the wrong product and would like to exchange it, please call us immediately at 888-757-0010 to start the process. You will be required to purchase the correct product first and we will ship the return label with your new order. We will process the refund less the shipping & handling fee after we received the wrong product.
Can I return the product if I am not satisfied?
We are sorry that you are not satisfied with the product, but we only accept return for refund if the product has not been installed. If you haven't contact us yet, please call 888-757-0010 and let us know what the issue is.
Can I return the product if it doesn’t contain certain address, point of interest, or road?
Return for refund is permissible if the product has not been installed. It is our goal to deliver the latest roads and points of interest available, but due to the natural passage of time from when these millions of these data points are collected, compiled, tested, and released, some information may not be available. Please contact us to check on any specific addresses, point of interests, or roads prior to purchasing the product. You can also submit missing data by using the REPORT MAP ERRORS link: https://www.mapnsoft.com/hyundai/map-error-reporter
When can I get my refund?
Please call us at 888-757-0010 to start the return process. When we received the product, we will refund only the cost of the product. Shipping & handling fee is not refundable. Original packaging is required for a refund to be processed.
Why do I need to create a MnSOFT free account?
The free account will allow you to place a shipping order and track your order. We respect your privacy and your information is only accessible to MnSoft.
Please go to www.mapnsoft.com to create/login to your free account.
MnSOFT free account is not the same as Hyundai / KIA / Genesis Owner Portal account.
Please follow this link to learn more about Owner Portal.
My shipping got delayed, what can I do?
We are sorry that your shipment got delayed. Since we are not affiliated with the shipping company, we are not responsible for any delivery delay that is happening at the delivery company. Please contact them with the shipping tracking number to find out what they can do for you.
When will the order ship?
Orders are typically processed within 1 to 2 business days. When orders are placed before 10am PST we do our best to process them same day.
Please note: FedEx 2 day shipping does not deliver on the weekend or holiday.
Please call us at 888-757-0010 if you need to make any changes or cancel to your order.
How can I track my order?
Please login to your MnSOFT Free Account and then go to MY ORDERS to find your tracking number. Please call us at 888-757-0010 if you experience a long delay or suspect a lost package.
Shipping to Canada only FedEx
Currently we are only offering FedEx Ground and International for shipping to Canada. We used to offer USPS, but we have to remove it from the shipping option because they lost many packages to Canada and they have no customer service to resolve the issue.
We are not just shipping 1 SD card or 1 USB drive to the customer, the 12 x 8 bubble envelope include the SD card/USB drive inside a protective case, instruction booklet, and tracking service.
Shipment tracking show delivered, but I don't receive the package.
We understand your frustration with the lost or stolen package case. Since we are not affiliated with the shipping company, we won't be able to help you with this case. We suggest that you contact the shipping company and open an investigation with them. The sooner you do that, the better chance they can find your package especially if they delivered it to the wrong address. If you package was stolen, we suggest you report it to the local authority, then place a new order, and have it ship to a different address that is more secure.
The package is lost per shipment tracking
Sometimes shipping company made a mistake and we would like to help you with this case. Please contact us during normal business hours via chat portal or at 888.757.0010 with your order and tracking number ready. If your package is lost during the delivery process, we will be glad to replace the order for you.
If your package is lost after it has been delivered, please visit this link.
When will I get my order?
It depends on when you place the order and the type of shipping you choose. Order is only being process during normal business day. Our shipping cut off time for any order to be shipped on the same day is 10 am PST. If you place an order after 10 am PST, your order will not ship until the next business day. We will inform you when we have shipping issue/delay such as backorder.
MnSOFT offer FedEx and USPS as our delivery carriers and we pay for their delivery service. MnSOFT do not have any association or contract with either carrier.
FedEx
We offer FedEx 2 days and ground shipping option. Both FedEx options only deliver on normal business day.
If you choose FedEx 2 days shipping, please keep in mind this service does not include Saturday, Sunday, or holiday delivery.
For example: order placed on Friday (normal business day) 8 am PST, we process the order on the same day, and FedEx will deliver the order on Tuesday (normal business day).
If you choose FedEx ground, your order may arrive between 1 to 5 business days later depending on how close your address from our location in Irvine, CA. For example: order ship to Anaheim, CA will arrive 1 - 2 business days later and order ship to Orlando, FL will arrive 3 - 4 business days later. Order ship to Canada and due to custom inspection, this may take between 7 - 14 business days.
USPS
USPS First Class mail is the most economical shipping method that we offer for USA customer only. In certain area, USPS may deliver mail on Saturday. Please check with your local USPS post office about their delivery schedule. USPS only deliver on normal business day and Saturday non-holiday.
If you choose USPS, you order may arrive between 1 to 7 days later depending on how close your address from our location in Irvine, CA. For example: order ship to Anaheim, CA will arrive 2 - 3 days later (except Sunday or holiday) and order ship to Orlando, FL will arrive 4 - 5 days later (except Sunday or holiday).
Please keep in mind that delay is possible due to weather condition, natural disaster, or COVID-19 safety mandate.
For tracking purpose, both FedEx and USPS will ship with tracking number. Please check your order acknowledgement email or login to your MnSOFT free account for the tracking number.
What type of SD card should I use for the download?
We recommend using the correct size as recommended at the download website, Class 10 and UHS 1 or higher. Please do not use micro SD card + Adaptor.

What kind of computer is required to download the map update?
PC System
Intel i3 or AMD A4 processor or better, 4 GB RAM or better, Minimum 100 GB Free HD, Windows 10 Home OS, SD Card reader, or available USB connector.
Mac System
Intel i3 processor or better, 4 GB RAM or better, Minimum 100 GB Free HD, Mac OS X, SD Card reader, or available USB connector.
PC System: Please go to "Control Panel" - "System" - "About" to retrieve your system info. Please open "Windows Explorer" and click on "This PC" to check on the C drive HD free space. See screenshots below:
Mac System: Please click on the "Apple" icon on the top left corner on your desktop and then click on "About This Mac". "Overview" will give the system information and "Storage" will give the HD free space. See screenshots below:

What Internet Connection is recommended to download the map updates?
We recommend using wired Internet connection instead of wireless connection with minimum download speed of 60 Mbps. Please Google “speed test” to test your connection speed.
The download recommends using a 32GB SD card, can I use 64GB?
Can I use Chromebook, Windows 10s, LINUX, UNIX, or mobile device to download the map updates?
No. Our downloader software is designed to work only on Windows 10 Home & Pro OS or Mac OS X.
Windows 10 Enterprise or Parallel Desktop are also not compatible.
Navigation Updater.pkg can't be opened because Apple cannot check it for malicious software.
Pop up error when trying to install the Navigation Updater on MacOS Big Sur or version 11.1
Please do the following:
1. Double click the NavigationUpdaterSetup.dmg from the Downloads folder
2. Use 2 fingers to click on the Navigation Updater.pkg
A drop down menu will only appear when you click it with 2 fingers
Click Open from the drop down menu to get the next pop up window
3. Click on Open to start the installation process
(if you do not see "Open" on the pop up window, it means you didn't do step 2 correctly)

4. During the installation process you will get the following pop up message, please click on OK to continue
(you will encounter problem with the Navigation Updater software if you click on "Don't Allow")

You should be able to complete the install and launch Navigation Updater software to download the map update for your vehicle.
MacOS X installation error, "Navigation Updater.pkg" can't be opened...

If you receive the "Navigation Updater.pkg" error message when you try to install the downloader, please do the following:
1. Please use 2 fingers to click on the Navigation Updater.pkg icon to bring out the menu.

2. Please click on "Open" from the menu and you should see the following pop up.

3. Please click on "Open" to continue and install the downloader software.
Please follow this link to learn more about the Apple security feature: https://support.apple.com/en-us/HT202491
4. During the installation process, you will be prompted with the following warning.

Please click on "OK" (red arrow) to continue and prevent any download issue later.
5. After the installation is successful, please open the "Finder" and go to "Applications" to find the Navigation Updater software (red box). Double click to launch it.

The rest of the steps should be self explanatory, but if you stuck, please contact us via Chat or at 888-757-0010.
While copying the files I received the following error codes, what do I do next?
“Did Not Copy to Portable Device” error CODE 201: ERR_COPY (file name)
“Did Not Copy to Portable Device” error CODE 202: ERR_FILE_SIZE (file name)
“Did Not Copy to Portable Device” error CODE 203: ERR_FILE_CRC (file name)
“Did Not Copy to Portable Device” error CODE 204: ERR_REMOVED_FLASHDRIVE
When using Navigation Updater, if an error occurs while copying to the portable device, refer to the following steps. The error may be caused by a number of factors such as SD card, SD card reader, USB device, or PC security settings.
1. Check the status of your SD card, SD card reader, or USB drive
2. Pause or close firewall and security programs
3. If the error occurred while directly downloading to SD card or USB drive, then download to the hard drive and manually copy it to the portable device.
During download I received the following error codes, what do I do next?
“Download Error” CODE 5: ERR_AG_NUMSPAN
“Download Error” CODE 1: ERR_FILE_SIZE
"Download Error" CODE 1: ERR_DOWNLOAD_7
When using Navigation Updater, this download error occurs when a file is corrupted during the download process.
Please take the following steps. If this problem persists, please contact customer service.
1. Close the Navigation Updater program
2. Restart the Navigation Updater program, then proceed with the update
While unzipping the files I received the following error codes, what do I do next?
“Unzipping Error” CODE 3: ERR_UNZIP_FAIL_MODULE
“Unzipping error” CODE 4: ERR_UNZIP_FAIL_RENAME
When using Navigation Updater, this unzipping error occurs when files are corrupted while downloading, resulting in the failure to unzip.
Please take the following steps. If this problem persists, please contact customer service.
1. Close the Navigation Updater program
2. Restart the Navigation Updater program and then proceed with the update
I got "Network is Not Connected. Update Cannot Proceed" error message?
If you receive the "Network is Not Connected. Update Cannot Proceed" error message when you try to install/launch the Navigation Updater program, it is not because you have no Internet connection. At this stage the program is experiencing issue with either downloading the update or copying the files to your local drive and somehow this process cannot be completed.

The underlining issue has to do with security which could be either local file/folder and/or network settings.
For example on Mac OS, enabling the folders setting should fix the issue.

For Windows OS, you can try to temporary disable the firewall, anti-virus, and anti-malware.
Please check these 2 links on how to disable the firewall and anti-virus/malware.
Please also check whether you meet the system requirements.
If you have try any of the above solutions and no success, please contact us via Chat or at 888-757-0010.
How do you find my software version to enter in the “Search Model Name/Software Version”?
In your vehicle, find the system info page (typically listed under SETUP menu) in your navigation system. Find the software version. It will start with two letters and a combination of other alphanumeric characters. Use this to search for your vehicle in the navigation updater program. You can also simply search by model and model year.
Note: Please be cautious in selecting your model as some models will list duplicate Software versions.
How do I download update data to hard disk?
1. Open Navigation Updater > Click [Settings] located at the top of the program
2. Go to [Change] your [Storage Location] > Select [Desktop] and click OK.
3. Choose [Vehicle] [Model] in [Select Navigation] section and click [Apply].

4. Select [Hard Disk] in [File Storage Location] section and click [Start Update].

5. A folder with the vehicle name will appear on the Desktop, and then the download will proceed.

Help with the Navigation Updater software
Where can I find my Device ID?
Device ID is located inside the head unit. This Device ID is unique for each head unit. So you may not use someone else Device ID or just make up series of numbers.
To find your Device ID, please press the "Setup" button and then select "System Info" from the menu.
Take note the Device ID and use it to get the Authentication Code when you purchase the map update later.
While formatting I received “Portable Device Formatting Unsuccessful” error code, what do I do next?

When using Navigation Updater, the “Portable Device Formatting Unsuccessful” error may be caused by a portable device, SD card, USB or SD card reader. Please refer to the following steps to resolve the issue.
1. Check the SD card lock settings
- If the switch on the left of the SD card is lowered, it is locked. If it is raised, it is unlocked.
- Slide the switch up and down multiple times before leaving the button raised (unlocked).

2. Disconnect SD card from PC, restart your PC, then try updating again
- Note: Safely remove your SD card from your PC to maximize your SD card lifespan.
Note: If the error still occurs, try using a different PC or SD card reader. If this problem persists, please contact us via chat portal or at 888-757-0010.
How to copy downloaded files to the SD card/USB drive?
- By default your download files should be located at the Download>NAU folder

- Double-click the folder with vehicle name.

※ Please format with "FAT32" partition for 32 GB SD card and format with "exFAT" partition for 64 GB USB drive.
- Select all files (Ctrl+A) inside the vehicle folder and then copy (Ctrl+C or right-click with the mouse and select Copy)

- Paste all files on to the root of the SD card/USB drive (Ctrl+V or right-click with the mouse and select Paste)
※ Please only use the type of media recommended during the download. If SD card is requested, please do not use USB drive (although your vehicle may have the USB connector) and vice versa. The max size for the SD card is 32 GB and USB drive is 64 GB. Please do not use any larger size than what we recommended.
How to back-up the current SD card / USB drive?
To make back-up of your map update on SD card or USB drive is very easy. All you need to do is select all files and folders on the root directory then do copy and paste to your local drive. We recommend copying all those files into a new folder so they don't get mixed up with your other files or folders.
Download or copy to an existing SD card
My Windows Firewall blocked the download process, how do I fix this?
If you received “Download Error” CODE 6: ERR_DOWNLOAD when downloading files, this is due to the download being blocked by network firewall or security programs.

Please take the following steps. If this problem persists, please contact customer service.
1. Click the Window button on the bottom left corner of your screen
2. Type in [firewall] in the [Search program or file] query
3. Click [Windows Defender Firewall]

4. Click [allow an app or feature through Windows Defender Firewall] at the top left corner of the page

5. Click [Allow another app..] at the bottom right of the page

6. Click [Navigation Updater] out of the displayed list, then click [Add]

How do I pause real-time monitoring of security programs (anti-virus/anti-malware) or make exceptions for the Navigation Updater?
How to find out if I have Antivirus, Antimalware, or Firewall?
Windows OS
From the Windows/Start Menu > Settings > Update & Security > Windows Security

If you have the green check mark, it means your security is active. You will need to go to each security setting to disable/enable it.
Unless you didn't disable it and you see other than the green check mark, it means you may have a third party protection. This is a bit tricky to find if you don't know the app/software name. Please check this link for examples.
How do I find out if my car has built-in Navigation System?
There are 2 ways to confirm:
- Please find the “MAP” or “NAV” button on your head unit.
- Or search for the “MAP VERSION” info in your head unit. To do so, press “SETUP”, and then press “SYSTEM” or “SYS INFO”.
You may need to scroll down to find the map version info.
Note: The built-in navigation system does not require a connection to any Android or iPhone device to display map and provide guidance.
How to check your map version?
Please go to your "SYSTEM INFO"* on your Navigation System. Depending on your vehicle, you may need to scroll down to find the "MAP VER" info.
2020 version release:
NAM.13.01.## for v14.0 (Apr)
NAM.13.41.42.###.###.# for v14.0 (Apr)
NAM.13.47.44.###.###.# for v14.5 (Aug)
NAM.13.47.47.### for v14.10 (Nov) GEN3 & P. GEN1
NAM.13.47.50.###.###.# for v14.10 (Nov) Other GEN
2019 or older version release:
NAM.12.##.##.###.###.# or lower digits for v13 or older.
* How to find the SYSTEM INFO & MAP VER?
What is Device ID and Authentication Code?
For older vehicle with Gen 1 or 2 head unit, you will need to to enter an Authentication Code to be able to start your map update process. You will need the unique Device ID from the head unit to get the unique Authentication Code for it.
During the purchase process you will be asked to enter your Device ID and depending on which type of head unit, you will either receive an email with the Authentication Code to enter and start the update or the new map update will be shipped with the Authentication Code in it.
Please contact us via online Chat or at 888-757-0010 if you have any questions.
Genesis JogDial / Premium or Touch Only
There are 2 types of head unit for certain Genesis models. Following is how to differentiate the 2 types.
JogDial / Premium
- Screen size is 9.2"
- It has the following round dial on the center console area

Touch Only
- Screen size is 8"
- No round dial on the center console

How to get map & software update?
There are 2 ways to get the map & software update:
- By download
- By purchase
By Download
By purchase
- Go to www.mapnsoft.com
- Create a free account to start the process.
This login is not the same as the owner login.
Please follow this link to learn why do I need to create an account. - You will be able to search the map & software update by vehicle year and model after you login.
- Continue with the purchase process thru Paypal payment processing.
You do not need a Paypal account and you can use either Visa, Mastercard, Discover, or American Express. - After you received the order by mail, please insert the SD card or USB drive into the head unit to start the update.
Please contact our customer service via chat portal or at 888.757.0010 if you are unsure on the selection or need any help with the process above.
How to find Device ID?
GEN 3 and older
Setup button > Setup menu > System Info > SW Info
You may need to scroll down to find it
Map update preparation steps
- Please keep the car engine running and remain in “P” position during the update process, do not drive around.
- Disconnect all Bluetooth connection from the head unit, to prevent any interruption & failure.
- Remove any music CD or any media connected to the head unit, to prevent failure.
- Take photo of your current System Info, SW Version, and Map Version.
- Please do a soft reset to clear any custom setting that may prevent smooth update process.
- Follow the guide step by step instructions.
- Update may take anywhere between 30 minutes (newer car) all the way up to 3 hr (older car).
- Please do not abort, interrupt, or turn off your car during the update process as it will cause the head unit to malfunction and you will need to replace it.
Please follow this link on how to do a soft reset on the head unit.
Where do I insert the media in the car?
For SD card: the SD card slot in the vehicle is generally located just below or above the display screen and labeled "SD" or “SD Map”.

For USB drive: the USB slot is usually located below the display screen near the center console.

Can I uninstall an update and revert back to the previous version?
No, once an update has been performed, the software cannot be downgraded to the older version.
I need my Authentication Code
Authentication code should either be emailed to you or already included in the map & software update that you purchased.
Please contact us via chat portal or call at 888-757-0010 for any issue with Authentication Code
I got "Error 107" when I run the update
This error code usually appear at the bottom right hand corner. Error 107 indicates one or more update files are corrupted.
To fix the issue:
- Download customer - Please delete the current update folder & files on your HD and redownload the update directly to the SD card/USB drive one more time.
- Shipping customer - Please contact our customer support via online chat or at 888-757-0010 to report this error* and we will send you a replacement SD card/USB drive.
* Please prepare the System Info and Error Code screenshots for our agent.
I got "Failed to Authenticate Navigation", what should I do?

There are 2 possible causes for this error message:
- The Software version in your head unit is older than the Map version on the SD card/USB drive. If this is your first time inserting the SD card/USB drive, you may ignore the message and click "OK" to continue the update or go to the System Info page and press “Update”.
- The Software version on your SD card/USB driver is not the same version that is on the head unit. If you downloaded the map update, please try to redownload* the correct update using the search by SW ver.

*Please first delete all folders & files from your previous download to avoid any confusion later.
If you continue to receive the Authentication Error message, please contact our customer support via online chat or at 888-757-0010.
I got "No Updating Files" or "No Map Update" error message
There are 2 possible cause for this error:
- If you download the map update from the update.hyundai/kia/genesis.com, you may have copy the vehicle folder instead of just the contents. Please follow this link on how to fix it.
- If the condition above is not the case, then you may have corrupted file/s during the download process. You will need to redownload the map update again to fix the issue. Please delete the vehicle folder and format the SD card/USB drive prior attempting the redownload.
- If you purchased the map update from MnSOFT, please contact us via chat or at 888.757.0010 for further troubleshooting*.
* You may need access to a computer & SD card reader.
“Map Data on SD Card is Not Compatible” error
This message is shown when there is a mismatch between the updated system of the vehicle and the map data on the SD card. Go to the vehicle’s [System Information] menu to check the S/W VER. Head to [Navigation Updater] Program > [Find via Software Version] to download the correct file for your model, then proceed with the update through your vehicle.
▶ Find your S/W VER
If the system continues to fail to update, please contact our customer support via online chat or at 800-757-0010.
“The Hardware Version is Not Compatible” error
This message is shown when the user has downloaded the update file for the wrong model. Go to the vehicle’s [System Information] menu to check the S/W VER. Head to [Navigation Updater] Program > [Find via Software Version] to download the correct file for your model, then proceed with the update through your vehicle.
▶ Find your S/W VER
If this problem persists, please contact our customer support via online chat or at 888-757-0010.
I am stuck at Logo Splash or Blank Screen, Help!?
If after a successful or during update process the head unit restart and stuck at either logo splash or just a blank screen, please reset the head unit by disconnecting the battery for at least 4 hours to discharge/drain the capacitance in the head unit. Please make sure the battery stay disconnected long enough, otherwise the head unit will return to the splash or blank screen. If you continue to have issue after disconnecting the battery for at least 4 hours, please contact our customer support via online chat or at 888-757-0010.
2015 Hyundai Genesis w/ JogDial [ Update ] Button Not Active

If you already downloaded the correct version of the map update into an SD card and the [ Update ] button is still grey out/not active after the SD card is inserted, please do the following steps as work around:
1. Copy all the SD card contents into a USB drive* (32GB max and please format in FAT32 partition).
2. Insert both the SD card and USB drive* into the connectors in the vehicle.
3. Return to the System Info screen and the [ Update ] button should be available/active now.
4. After the update process is completed please remove only the USB drive* (leave the SD card inside).
* The USB drive is only needed for temporary and you may reuse it for something else later.
This work around apply to head units SW ver: DH.USA.SOP.xx.000 ~ DH.USA.SOP.xx.007
▶ Find your S/W VER
If the above steps do not fix the issue you are experiencing, please contact our customer support via online chat or at 888-757-0010.
My Error Code/Message is not listed here. What can I do?
If possible, take a picture of the Error Code/Message and System Info and please contact our customer support via online chat, contact form, or at 888-757-0010.
My update is taking too long and seems to be stuck. What should I do?
Update times may vary by model. If you believe there is an issue, please do not turn off* your vehicle and contact our customer support via online chat or at 888-757-0010.
*Sometimes by doing a soft reset and redoing the map update again may fix the issue.
I am having issues with my navigation system. Will a map update fix it?
Not likely. If your vehicle has some underlying issues, a map update will not necessarily address them as it could pertain to other vehicle issues. Please contact your local dealership for a proper diagnosis.
My Authentication Code failed
There is a possibility that you may have entered the wrong Device ID and/or your car VIN#. We will need to investigate and regenerate new Authentication Code for you. Please contact our customer service via online chat or at 888-757-0010.
"This software is not designed for your vehicle" error message
Try to reinstall map update and receive "This software is not designed for your vehicle" error message.
This error only affect v14.10 on Gen 5 Wide head unit for the following vehicle:
2020 Palisade, 2020 Ioniq Hybrid, 2020 Ioniq EV 2020 Ioniq Plug-in Hybrid 2020 Kona Electric 2020 Sonata 2020 Sonata Hybrid 2021 Elantra 2021 Santa Fe Sport (5 seats) 2021 Veloster N | 2020 Telluride 2020 Soul 2020 Soul EV 2020 - 2021 Cadenza 2020 - 2021 Niro 2020 -2021 Niro EV 2020 -2021 Niro Plug-in Hybrid 2021 Seltos 2021 Sorento 2021 Sorento Hybrid |
Please contact our customer support via online chat or at 888-757-0010 for the solution to bypass that error message.
"Authorization Error: Map (-14)" when install or reinstall map update
Try to install or reinstall map update and receive "Authorization Error: Map (-14)" error message.
This error is only affecting 2014 - 2016 Hyundai EQUUS and 2013 - 2014 Hyundai Genesis w/ JogDial.
Map version affected are v14.5 and v14.10
Please do not reset your head unit when receiving this error.
Please contact our customer support via online chat or at 888-757-0010 for the solution to bypass that error message.
I got "Please check the update memory and try again" error message
There are 2 possible cause for this error:
- If you download the map update from the update.hyundai/kia/genesis.com, you may have copy the vehicle folder instead of just the contents. Please follow this link on how to fix it.
- If the condition above is not the case, then you may have corrupted file/s during the download process. You will need to redownload the map update again to fix the issue. Please delete the vehicle folder and format the SD card/USB drive prior attempting the redownload.
- If you purchased the map update from MnSOFT, please contact us via chat or at 888.757.0010 for further troubleshooting*.
* You may need access to a computer & SD card reader.
Help, the installation process is stuck! How do I reset?
We are sorry that your install took so long, but please keep in mind some install may take up to 3 hours to complete. If you have waited long enough and believe your system is not progressing, please do not turn off your engine and perform the soft reset fist.
1. Soft Reset – Find the pin hole on your head unit and use paper clip or bobby pin to press & reset.

Please follow this link for more info on the RESET button location on specific model: Head Unit Info
After a soft reset, you may try to run the update one more time. Often time the soft reset will fix the issue that cause the stall earlier and allow you to complete the process on the second run.
If the soft reset doesn't solve the issue and your head unit is still stuck on certain screen, please remove the SD card/USB drive from the head unit and then proceed with the hard reset next.
2. Hard Reset – Disconnecting your vehicle battery for 30 min. WARNING, you will lose your saved setting.
After updating, why my SiriusXM traffic data is not working?
Double check to see if your SiriusXM traffic is still active. Contact SiriusXM support at 866-635-5027 for further assistance.
Why I'm no longer able to see HD traffic?
Why my Bluetooth is not working correctly?
Please contact the following manufacturer customer care for assistance:
Hyundai: 800-633-5151
Genesis: 844-340-9741
KIA: 800-333-4542
Why my map color is too light / not enough contract / difficult to see?
The latest update provides three map color themes for newer models. To change the color, go to Navigation Settings and Display to choose your Map color preference.

My Red Light / Speed Trap is not working
Please make sure your Bluelink / Genesis Connected / UVO subscription is active and the Red Light / Speed Trap settings is enabled: Setup>Navigation>Alerts>Camera Alert Distance
Navigation Day & Night mode is reverse or stuck
This is the issue with Navigation back light to be on day (bright) mode when during night time or night (dark) mode during day time. We are aware of the issue and we recommend to call our customer care at 888-757-0010 to discuss about the available fix on v14.10 scheduled mid November 2020.
"Cannot Display Map" error after map update is completed
The "Cannot Display Map" error is caused by corrupted file during download.
This error only affect v14.5 and v14.10 on Gen 5 Wide head unit for the following vehicle:
2020 Palisade, 2020 Ioniq Hybrid, 2020 Ioniq EV 2020 Ioniq Plug-in Hybrid 2020 Kona Electric 2020 Sonata 2020 Sonata Hybrid 2021 Elantra 2021 Santa Fe Sport (5 seats) 2021 Veloster N | 2020 Telluride 2020 Soul 2020 Soul EV 2020 - 2021 Cadenza 2020 - 2021 Niro 2020 -2021 Niro EV 2020 -2021 Niro Plug-in Hybrid 2021 Seltos 2021 Sorento 2021 Sorento Hybrid |
To fix it, you will need to redownload the map update again. Please make sure you delete the existing folders on your computer HD and format the USB drive first.
We recommended that you have stable and high speed Internet connection. Please use Ethernet cable instead of wireless connection. please temporary disable any security software that actively scan the download process/files.
Why my voice recognition is not working correctly?
Please give us a call at 888-757-0010 or use the "Contact" tab for further assistance.
I am having software issues since the update. What should I do?
Please Call Us or Go to the Contact Us option below and report your issue. The more details you can provide, as well as pictures and/or videos, the better we can assist you.
Why my head unit lock when the SD card is inserted? The head unit works fine without the SD card.
Please check if the SD card is in "Lock" position. If it is, please slide the tab to the "Unlock" position. Reinsert the SD card and verify if the head unit is working properly now. Please call us at 888-757-0010 if you are still experiencing any issue.

How to disable / turn off Sound of Nature?
There are 2 options to disable the sound of nature to automatically play every time they start the car.
1. Turn Off the Media/Radio by pushing the head unit power button before they shut off the engine
2. Connect an alternate media using Bluetooth and use it as the main Media.
Both options should prevent Sound of Nature automatically play next time they start their car.
How to cancel my Navigation route guidance?
If you already en route and/or you would like to cancel or change the guidance, please press and hold the "Pause Route" button for about 2-3 seconds.
How to set radio presets after the v14.10 map update?
Prior the v14.10 map update, pressing the preset on screen button for 2-3 seconds will set a radio station as a preset.
After the v14.10 map update, pressing the star icon (see red arrow bellow) will set a radio station as a preset.
Cannot rearrange radio presets
This is affecting Gen 5 & Gen 5 Wide.
After the v14.0, v14.5 or v14.10 map update, radio presets no longer can be custom arranged, only from low to high frequency. For example: FM 92.7 station will be on preset 1 (lower) and FM 100.3 station will be on preset 2 (higher).
BlueLink / Connected Services / UVO User Profile issue
To "Reconnect a User Profile to an Account", please call the following customer care to link either BlueLink, Connected Services, or UVO account to a profile:
- Hyundai BlueLink: (800) 633-5151
- Genesis Connected Services: (844) 340-9741
- KIA UVO: (800) 333-4542
Please request to "Reconnect User Profile to Account".
This is not the same as activating an account on the head unit*.
The customer cannot use the mobile app or online access to reconnect their profile to an account.
*Customer care will not see anything wrong on the customer account if they already enrolled.

HD Traffic in Toronto, Canada
No HD traffic info after successful v14.0 or later map update installation.
Please tune in your radio to any of the following 2 stations to initialize and receive the HD traffic data:
AM640
FM95.3
You may change the station after the HD traffic info is working again.

Something went wrong, how do I reset?
We are sorry for the trouble, but you may try to reset by doing 2 things:
1. Soft Reset – Find the pin hole on your head unit and use paper clip or bobby pin to press & reset.

Please follow this link for more info on the RESET button location on specific model: Head Unit Info
2. Hard Reset – Disconnecting your vehicle battery for 30 min. WARNING, you will lose your saved setting.
What is Server-Based Routing?
Server-Based Routing or Connected Routing is a more precise, more accurate method to providing the best routing available when a driver inputs an address. When routing to an address is requested by the driver, the route is calculated in the cloud through the vehicle’s LTE connection, rather than calculating the route on-board the vehicle.
How do I get access to Server-Based Routing?
What is BlueLink / UVO / Connected Services Account?
Each one is an online subscription account that benefit vehicle owner with additional features such as Remote Start, Remote Door Lock & Unlock, On-Demand Diagnostics, and more. To learn more please click on the links below:
Hyundai BlueLink
KIA UVO
Genesis Connected Service
Please keep in mind that BlueLink / UVO / Connected Services account is different than MnSOFT free account.
How to check if you have map version 14.0 or newer?
Please go to your "SYSTEM INFO"* on your Navigation System. Depending on your vehicle, you may need to scroll down to find the "MAP VER" info. If you see the following digits "NAM.13.41.42.###.###.#" or "NAM.13.47.44.###.###.#", it means you have version 14.0 or newer.
* How to find the SYSTEM INFO & MAP VER?
A recent route I was provided is not the most optimal route. How do I report it?
Check your route settings. If you continue to have issues, go to Contact Us below, choose Routing category and describe your issue.
Why my ETA is inaccurate?
Please make sure you are using traffic data (HD radio or SiriusXM which requires subscription) for the most accurate ETA. Check your route settings as well. If you continue to have issues, go to Contact Us, choose Routing category and describe your issue.
Why there is no alternate route when I am in a traffic jam?
The SBR navigation system always compare if staying on route will be less time than going on alternate route to avoid the traffic. When the alternate route will take longer than remaining on route with the traffic jam, then the system will not recommend it.
Is there a feature that you would like to see or not to see on the future update?
We would love to improve our offering and your feedback is very important to us. Please use the "Contact" tab to submit your suggestion. Thank you.
How to set and adjust Highway Drive Assist (HDA) speed limit
How to connect Apple CarPlay / Android Auto
How to find nearby EV Charging Station
How to use Text Messaging
How to pair your Bluetooth Device
How to use Voice Recognition system
How to find Points of Interest
How to use Navigation System
Please watch the following video: https://youtu.be/GXiEaj4x_vI
Update note: to "Cancel Route" on version 14.0 and newer, please press and hold "Pause Route" for 2-3 seconds.
How to use Phone Projection?
How to use Driving Information?