FAQ

Map update is Free when you choose to download it. You must have Hi-speed Internet connection and will be required to provide your own SD card or USB thumb drive to store the downloaded files. Wireless or mobile Internet type of connection is not recommended. You also have option to purchase the map update and ship it to you; the cost is $25 USD* (or $30 CAD)* for the product plus shipping & handling fee.

*This fee does not apply to 2017 & newer Genesis customers.

The only advantage on purchased map update is it will arrive in the correct media, SD card or USB drive. The map update content is exactly the same between purchased or downloaded.

Although some map updates may share the same files & configurations, we highly recommend for you to only order map update for your vehicle year and/or model.  Please call us at 888-757-0010 for any questions.

There are two map releases per year - Spring (around March) and Fall (around October). For older models (typically 2013 and older), there is one map release per year in the Spring.

Map updates are not required to use the navigation system, but they are encouraged in order to get access to the latest roads and points of interest, which can change up to 15% every year. 

If you are looking for a specific address or POI, please call us at 888-757-0010 to check prior purchasing/downloading the update.

Although the map update contains both countries, the country version is not interchangeable. You have to purchase the correct country version for your vehicle.

No. Unfortunately, the map software for vehicles purchased in the US or Canada are only compatible for the North America region.

You may return the product within 30 Days after product is delivered and not installed yet. Please mail the package with tracking#. Product that has been installed cannot be returned unless defective. Defective product or product damaged by shipping company during transit for delivery can only be exchanged for same item. Shipping & handling fee is not refundable. We will provide return label when we shipped or recommended the wrong product. Please call us at 888-757-0010 for any questions or to start the process.

If you ordered the wrong product and would like to exchange it, please call us immediately at 888-757-0010 to start the process. You will be required to purchase the correct product first and we will ship the return label with your new order. We will process the refund less the shipping & handling fee after we received the wrong product.

Please call us at 888-757-0010 to start the return process. When we received the product, we will refund only the cost of the product.  Shipping & handling fee is not refundable.  Original packaging is required for a refund to be processed.

We are sorry that you are not satisfied with the product, but we only accept return for refund if the product has not been installed. If you haven't contact us yet, please call 888-757-0010 and let us know what the issue is.

Return for refund is permissible if the product has not been installed.  It is our goal to deliver the latest roads and points of interest available, but due to the natural passage of time from when these millions of these data points are collected, compiled, tested, and released, some information may not be available.  Please contact us to check on any specific addresses, point of interests, or roads prior to purchasing the product. You can also submit missing data by using the REPORT MAP ERRORS link: https://www.mapnsoft.com/hyundai/map-error-reporter   

Please login to your FREE ACCOUNT and then go to MY ORDERS to find your tracking number. Please call us at 888-757-0010 if you experience a long delay or suspect a lost package.

Orders are typically processed within 1 to 2 business days. When orders are placed before 10am PST we do our best to process them same day. Please call us at 888-757-0010 if you need to make any changes or cancel to your order.

The free account will allow you to track your order, shipping, and access to re-download. We respect your privacy and your information is only accessible to MnSoft.

We are sorry that your shipment got delayed. Since we are not affiliated with the shipping company, we are not responsible for any delivery delay that is happening at the delivery company. Please contact them to find out what they can do for you.

We do not ship internationally, but please call us for special circumstance & consideration.

We recommend using the correct size as recommended at the download website, Class 10 and UHS 1 or higher. Please do not use micro SD card + Adaptor.

We don’t recommend using any media size other than what is requested before you download the software. This is due to a possibility that the head unit is not capable to read larger size partition format.

PC System

Intel i3 or AMD A4 processor or better, 4 GB RAM or better, Minimum 100 GB Free HD, Windows 10 Home OS, SD Card reader, or available USB connector.

Mac System      

Intel i3 processor or better, 4 GB RAM or better, Minimum 100 GB Free HD, Mac OS X, SD Card reader, or available USB connector.

PC System: Please go to "Control Panel" - "System" - "About" to retrieve your system info. Please open "Windows Explorer" and click on "This PC" to check on the C drive HD free space. See ex below:

No. Our downloader software is designed to work only on Windows 10 Home & Pro OS or Mac OS X.

We recommend using wired Internet connection instead of wireless connection with minimum download speed of 60 Mbps. Please Google “speed test” to test your connection speed.

“Download Error” CODE 5: ERR_AG_NUMSPAN

“Download Error” CODE 1: ERR_FILE_SIZE

When using Navigation Updater, this download error occurs when a file is corrupted during the download process.

Please take the following steps. If this problem persists, please contact customer service. 

  1. Close the Navigation Updater program

  2. Restart the Navigation Updater program, then proceed with the update

“Did Not Copy to Portable Device” error CODE 201: ERR_COPY (file name)

“Did Not Copy to Portable Device” error CODE 202: ERR_FILE_SIZE (file name)

“Did Not Copy to Portable Device” error CODE 203: ERR_FILE_CRC (file name)

“Did Not Copy to Portable Device” error CODE 204: ERR_REMOVED_FLASHDRIVE 

When using Navigation Updater, if an error occurs while copying to the portable device, refer to the following steps. The error may be caused by a number of factors such as SD card, SD card reader, USB device, or PC security settings.

1. Check the status of your SD card, SD card reader, or USB drive 

2. Pause or close firewall and security programs

3. If the error occurred while directly downloading to SD card or USB drive, then download to the hard drive and manually copy it to the portable device.

“Unzipping Error” CODE 3: ERR_UNZIP_FAIL_MODULE 

“Unzipping error” CODE 4: ERR_UNZIP_FAIL_RENAME 

When using Navigation Updater, this unzipping error occurs when files are corrupted while downloading, resulting in the failure to unzip.

Please take the following steps. If this problem persists, please contact customer service. 

  1. Close the Navigation Updater program

  2. Restart the Navigation Updater program and then proceed with the update

1. Open Navigation Updater  > Click [Settings] located at the top of the program

2. Go to [Change] your [Storage Location] > Select [Desktop] and click OK.   

3. Choose [Vehicle] [Model] in [Select Navigation] section and click [Apply]. 

4. Select [Hard Disk] in [File Storage Location] section and click [Start Update].

5. A folder with the vehicle name will appear on the Desktop, and then the download will proceed. 

When using Navigation Updater, the “Portable Device Formatting Unsuccessful” error may be caused by a portable device, SD card, USB or SD card reader. Please refer to the following steps to resolve the issue.  

1. Check the SD card lock settings 

    - If the switch on the left of the SD card is lowered, it is locked. If it is raised, it is unlocked. 

    - Slide the switch up and down multiple times before leaving the button raised (unlocked).

2. Disconnect SD card from PC, restart your PC, then try updating again

    - Note: Safely remove your SD card from your PC to maximize your SD card lifespan.

Note: If the error still occurs, try using a different PC or SD card reader. If this problem persists, please contact us at 888-757-0010. 

1. Double-click folder with model name on Desktop.
   
   
2. Select all (Ctrl+A) all files in the folder and copy (Ctrl+C or right-click with the mouse and select Copy)
   - Number and names of files may differ by vehicle type.
   
   
3. Paste on to the formatted SD card/USB device (Ctrl+V or right-click with the mouse and select Paste)

※ If you can’t manually format the SD card/USB device on your PC or errors occur during the process, then try using a different PC or SD card reader. If this problem persists, please contact customer service.

If you received “Download Error” CODE 6: ERR_DOWNLOAD when downloading files, this is due to the download being blocked by network firewall or security programs.

Please take the following steps. If this problem persists, please contact customer service.

1. Click the Window button on the bottom left corner of your screen

2. Type in [firewall] in the [Search program or file] query

3. Click [Windows Defender Firewall] 

4. Click [allow an app or feature through Windows Defender Firewall] at the top left corner of the page

5. Click [Allow another app..] at the bottom right of the page

6. Click [Navigation Updater] out of the displayed list, then click [Add]

Detailed settings for running anti-virus/anti-malware software is differ from each brand. Please check with the corresponding company for specific instruction.

Avast: https://support.avast.com/en-us/article/Antivirus-shield-settings/ 

There are 2 ways to confirm: 

1. Please find the “MAP” or “NAV” button on your head unit. 
2. Or search for the “MAP VERSION” info in your head unit. To do so, press “SETUP”, and then press “SYSTEM” or “SYS INFO”. 

You may need to scroll down to find the map version info.

Note: The built-in navigation system does not require a connection to any Android or iPhone device to display map and provide guidance.

In your vehicle, find the system info page (typically listed under SETUP menu) in your navigation system. Find the software version. It will start with two letters and a combination of other alphanumeric characters. Use this to search for your vehicle in the navigation updater program. You can also simply search by model and model year. 

Note: Please be cautious in selecting your model as some models will list duplicate Software versions.

1. Turn Off the Bluetooth on your head unit, to prevent any interruption & failure.
2. Take photo of your current System Info, SW Version, and Map Version.
3. Follow the guide step by step instructions.
4. Update may take anywhere between 30 minutes (newer car) all the way up to 3 hr (older car).
5. Please keeps the car running and remain in “P” position during the update process.
6. Please do not abort, interrupt, or turn off your car during the update process as it will cause your head unit to malfunction and you will need to replace it.

For SD card: the SD card slot in the vehicle is generally located just below or above the display screen and labeled "SD" or “SD Map”. 

For USB drive: the USB slot is usually located below the display screen near the center console.

No, once an update has been performed, the software cannot be downgraded to the older version.

If this is you first time inserting the SD card, the error message appear because the vehicle software has not been updated yet. Ignore the message and go to the system info page and press “Update”. Refer to the vehicle installation manual for instructions.

If possible, take a picture of the error message or write it down. Call Us at 888-757-0010 or go to the Contact Us option below and report your issue.

Update times may vary by model. If you believe there is an issue, please Call Us at 888-757-0010 or go to the Contact Us option below and report your issue.

This message is shown when the user has downloaded the update file for the wrong model. Go to the vehicle’s [System Information] menu to check the S/W VER. Head to  [Navigation Updater] Program > [Find via Software Version] to download the correct file for your model, then proceed with the update through your vehicle.

 ▶ Find your S/W VER

If this problem persists, please contact us at 888-757-0010 to verify your vehicle model.

This message is shown when there is a mismatch between the updated system of the vehicle and the map data on the SD card.  Go to the vehicle’s [System Information] menu to check the S/W VER. Head to  [Navigation Updater] Program > [Find via Software Version] to download the correct file for your model, then proceed with the update through your vehicle. 

 ▶ Find your S/W VER

If the system continues to fail to update, please contact customer service.

We are sorry that your install took so long, but please keep in mind some install may take up to 3 hours to complete. If you have waited long enough and believe your system is not progressing, you may try to reset by doing 2 things:

1. Soft Reset – Find the pin hole on your head unit and use paper clip or bobby pin to press & reset.

2. Hard Reset – Disconnecting your vehicle battery for 30 min. WARNING, you will lose your saved setting.

Double check to see if your SiriusXM traffic is still active. Contact SiriusXM support at 866-635-5027 for further assistance.

Please check to make sure your Sirius XM subscription hasn't expired.

Please contact Blue Link (Hyundai), Genesis Connected Services, or UVO (Kia) customer care for assistance.

The latest update provides three map color themes for newer models. To change the color, go to Navigation Settings and Display to choose your Map color preference.

Please go to the Contact Us tab below and choose Voice Recognition as your category for further assistance.

Not likely. If your vehicle has some underlying issues, a map update will not necessarily address them as it could pertain to other vehicle issues. Please contact your local dealership for a proper diagnosis.

Please Call Us or Go to the Contact Us option below and report your issue. The more details you can provide, as well as pictures and/or videos, the better we can assist you.

Please check if the SD card is in "Lock" position. If it is, please slide the tab to the "Unlock" position. Reinsert the SD card and verify if the head unit is working properly now. Please call us at 888-757-0010 if you are still experiencing any issue.

We are sorry for the trouble, but you may try to reset by doing 2 things:

1. Soft Reset – Find the pin hole on your head unit and use paper clip or bobby pin to press & reset.

2. Hard Reset – Disconnecting your vehicle battery for 30 min. WARNING, you will lose your saved setting.

Server-Based Routing or Connected Routing is a more precise, more accurate method to providing the best routing available when a driver inputs an address. When routing to an address is requested by the driver, the route is calculated in the cloud through the vehicle’s LTE connection, rather than calculating the route on-board the vehicle.

You need an active Blue Link (Hyundai), Genesis Connected Services, or UVO (Kia) subscription.

Check your route settings. If you continue to have issues, go to Contact Us below, choose Routing category and describe your issue.

Please make sure you are using traffic data (HD radio or SiriusXM which requires subscription) for the most accurate ETA. Check your route settings as well. If you continue to have issues, go to Contact Us, choose Routing category and describe your issue.

The SBR navigation system always compare if staying on route will be less time than going on alternate route to avoid the traffic. When the alternate route will take longer than remaining on route with the traffic jam, then the system will not recommend it.

It is possible that your address/street is in a new development area or the it has not been collected by the map data collector. Typically, it will take about 1 year for the map data to add these new locations from the time they are recorded. Please report your missing address using the REPORT MAP ERRORS link: https://www.mapnsoft.com/hyundai/map-error-reporter

You will need to order the Non-Navigation Update instead of the Map Update Software.

Certain 2014 to 2017 models will add ACP/AA after a map update. Please check the “New Features” guide listed under your particular model. If ACP/AA is not mentioned, then an update will not add it.

Although a map update can provide the latest software, there could be many other unaddressed issues related to why a driver is experiencing problems. MnSOFT is not the developer of ACP/AA. Map update provides the latest roads, points of interest and (depending on model) latest software. ACP/AA issues should be addressed to Hyundai, Kia, or Genesis customer care.

Please go to Contact Us, choose Feature Request category to submit your complain or idea.

New Part# for v14.5 start with either 145 (Hyundai/Genesis USA), 146 (KIA USA), 147 (Hyundai/Genesis CAN) & 148 (KIA CAN).  The 4th digit in the middle of the part# is either S for SD card or U for USD drive. The last 2 digits indicate the following 4 + alpha for GEN 4, 5 + alpha for GEN 5, 5W for Gen 5 Wide, P2 for Premium Gen 2, or P5 for Premium Gen 5.

Please see the following tables:

* New Update coming October 2020

Root Files Structure & Size

Inside "DAUDIOPLUS" folder

Inside "usa" folder - CAN ver will have "can" folder name

Inside "adpe" or any of the other folder

Inside "update" folder

Please Complete Only the First Two Levels; Main Category & Issue.
Third level & Tags are for MnSOFT only

Leave Tags & Main Category - Blank

Please don’t forget to change status to “Resolved”

• Verify Year Make Model (use VIN# to confirm if customer is unsure/necessary)
• Verify if they ordered or downloaded the correct Part (require Magento)
• Verify if engine is running, in Park position, and no connection to Bluetooth during update.
• Verify how the issue happened: 
  • How they start the update?
  • What is the error code/message? (ask for screenshot)
  • When they receive the error code/message?
  • What they do after the error code/message?
  • What is the end result? ex: stuck on flash or functional head unit, etc.

• System Info
• Root files structure & size
• Summary of troubleshooting you have done with the customer
• Main Category (level 1) & Issue (level 2), 
• Year Make Model (in all CAPS)

• Stuck on splash / Bricked / Non-functional head unit will trigger "URGENT" priority. 
• Other situation will only achieve "HIGH" priority at the most.

Please gather the following information

• Dealer Name: 
• Dealer Contact: 
• Dealer Address: 
• Phone: 
• Email:
• Total Labor Cost:  (Please include tax if any)
  
  
• Year Make Model:  (Please include Trim such as Hybrid) 
• VIN#: 
• AVN Part#: 

"ONLY IF" you need to create a ticket to interact with the dealer.

Ticket Subject:  please include the customer ticket# for easy reference.

Please complete only the following: 

Main Category, Issue, Country, Contact & Phone Number.

Status either "Waiting on Customer" or "Closed"

Priority is always "Low"

You may attach dealer invoice or receipt on this ticket.

The following info will be on the customer ticket.
The following is an example:

• Check# 1781 $128.10
• FedEx Tracking#
• SHIP: 394588333644
• RETURN: 394588334261

If the check info is blank, it means no check has been sent out.

How to check the total file size and number of files on Mac system

• Select media drive and Select all files: [ Command ] + [ a ] button
• Check the total: [ Command ] + [ Option ] + [ i ] button
  Example is below.
• 

Apple cannot check it for malicious software. https://support.apple.com/en-us/HT202491

Leave Country as is.

Please select English for the Language.

• Please put order “On Hold” in Magento if possible
  • Change the address in Magento - “Unhold” when you are done make changes
  • Submit Ticket to log their request - please include their new address (if this an address change) and the reason why they need to change it - to prevent FRAUD claim later
• !!! QUIP Chat @Daniel Lopez & @Peter Ongko about the request for any changes/cancellation.

10 am PST is cut off time for any shipping

• Order placed after 10 am will be processed next business day at 6 am (1st batch) & shipped later that day.
• Critical for any changes/cancellation on orders made prior 6 am
• Daniel will print any additional orders between 6 - 10 am on the same day at 10 am (2nd batch)

Please QUIP Chat us and get acknowledgement for any changes/cancellation, not just submit a ticket.

• Ex: If customer placed an order at 8 am, but did not contact us until 10:01 am PST, then we should tell them “it might be too late to make any changes and you will try, but no guarantee”. Do not confirm, unless we confirm it.

Move files

The following steps are necessary for vehicle that has GEN 3 or older. The issue often arise due to the vehicle head unit cannot read the files inside the folder.

1. Find the folder inside the SD card that is matching to the model code from the System Info

    <photo>

2. Copy all the files from this folder to the Root directory.

    <photo>

3. Find the MAP folder and also copy all files to the Root directory.

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