FAQ

The next map update version 14.10 will be available on 11/16/2020. 

Free map update for GEN 4, GEN 5, GEN 5 Wide, P. GEN 2, and P. GEN 5 head units will be available for download at the following websites:

update.hyundai.com

update.genesis.com

update.kia.com 

The same map update can also be purchased at www.mapnsoft.com website for $25.00 + shipping.

A purchase option will be available for other head units that do not qualify for the free download update.

We will add more info later. Thank you.

The version 14.5 map update is a special release by Hyundai, KIA, & Genesis Motor of America and the update is available for the following GEN 4, GEN 5, and Premium Navigation System:

• 7“/8” Standard navigation
• 10.25“ Standard navigation with wide screen
• 9.2“ Premium navigation
• 12.3“ Premium navigation

You will need to download the software to be able to retrieve the map update for your vehicle. Please go to either one of these websites to get the software:

• http://update.hyundai.com
• http://update.kia.com
• http://update.genesis.com 

Version 14.5 map update is available for the following model years and later.

Version 14.0 map update is available for older vehicles at www.mapnsoft.com

HYUNDAI

KIA

GENESIS

Please follow this link to check the required SD card/USB drive size: 

https://owners.hyundaiusa.com/content/dam/hyundai/us/myhyundai/glovebox-manual/2020/Hyundai-Vehicle-Map-requirements.pdf 

Please contact us if you have any other questions

The decision for download/free update availability is coming from Hyundai, Genesis, and KIA Corporation, not MnSOFT. As you may notice, the v14.5 map update released in Aug 25, 2020 is part of the global offering thru the manufacturer website (instead from MnSOFT website). Please call the manufacturer customer care for any concerns you may have about the map update availability options.

At the moment, free download map updates are available only for the GEN 4, GEN 5, GEN 5 Wide, P. GEN 2, and P. GEN 5 head units. Shipping option is also available. If you happen to own a vehicle with GEN 1, GEN 2, and P. GEN 1, map update is only available thru a shipping method. Please go to www.mapnsoft.com to purchase your latest map update. 

Map update is Free when you choose to download it. You must have Hi-speed Internet connection and will be required to provide your own SD card or USB thumb drive to store the downloaded files. Wireless or mobile Internet type of connection is not recommended. You also have option to purchase the map update and ship it to you; the cost is $25 USD* (or $30 CAD)* for the product plus shipping & handling fee.

*This fee does not apply to 2017 & newer Genesis customers.

Yes, convenient of having your map update arrive in an SD card or a USB drive and ready to install. Otherwise, you may have to reuse or to purchase the correct type and size of SD card or USB drive for the download. Please also make sure you meet the minimum system and download requirements. The map update content is exactly the same between a purchase and a download.

Although some map updates may share the same files & configurations, we highly recommend for you to only order map update for your vehicle year and/or model.  Please call us at 888-757-0010 for any questions.

Map updates are not required to use the navigation system, but they are encouraged in order to get access to the latest roads and points of interest, which can change up to 15% every year. 

If you are looking for a specific address or POI, please call us at 888-757-0010 to check prior purchasing/downloading the update.

Although the map update contains both countries, the country software version is not interchangeable. You have to purchase the correct country software version for your vehicle.

There are two map releases per year - Spring (around March) and Fall (around October). For older models (typically 2013 and older), there is one map release per year in the Spring.

For shipping order, we accept: VISA, Master Card, American Express, Discover, and Paypal*.

Remember please check to make sure your map update is available for download because it is free to download.

* you don't need to create a Paypal account

You can tell by the SW ver in the System Info of the head unit. For examples:

• If the SW ver: ST.JF.USA.E533.190218 - The "E" between the USA and 533 is for GEN 4
• If the SW ver: TLFL.USA.SOP.V115.200324.STD_H - The "V" between the USA and 115 is GEN 5
• If the SW ver: LX2.CAN.S5W_M.V004.001.200826  - The "S5W" is for GEN 5 Wide

You may return the product within 30 Days after product is delivered and not installed yet. Please mail the package with tracking#. Product that has been installed cannot be returned unless defective. Defective product or product damaged by shipping company during transit for delivery can only be exchanged for same item. Shipping & handling fee is not refundable. We will provide return label when we shipped or recommended the wrong product. Please call us at 888-757-0010 for any questions or to start the process.

If you ordered the wrong product and would like to exchange it, please call us immediately at 888-757-0010 to start the process. You will be required to purchase the correct product first and we will ship the return label with your new order. We will process the refund less the shipping & handling fee after we received the wrong product.

We are sorry that you are not satisfied with the product, but we only accept return for refund if the product has not been installed. If you haven't contact us yet, please call 888-757-0010 and let us know what the issue is.

Return for refund is permissible if the product has not been installed.  It is our goal to deliver the latest roads and points of interest available, but due to the natural passage of time from when these millions of these data points are collected, compiled, tested, and released, some information may not be available.  Please contact us to check on any specific addresses, point of interests, or roads prior to purchasing the product. You can also submit missing data by using the REPORT MAP ERRORS link: https://www.mapnsoft.com/hyundai/map-error-reporter   

Please call us at 888-757-0010 to start the return process. When we received the product, we will refund only the cost of the product.  Shipping & handling fee is not refundable.  Original packaging is required for a refund to be processed.

The free account will allow you to track your order, shipping, and access to re-download. We respect your privacy and your information is only accessible to MnSoft.

We are sorry that your shipment got delayed. Since we are not affiliated with the shipping company, we are not responsible for any delivery delay that is happening at the delivery company. Please contact them to find out what they can do for you.

Orders are typically processed within 1 to 2 business days. When orders are placed before 10am PST we do our best to process them same day. Please call us at 888-757-0010 if you need to make any changes or cancel to your order.

Please login to your FREE ACCOUNT and then go to MY ORDERS to find your tracking number. Please call us at 888-757-0010 if you experience a long delay or suspect a lost package.

We do not ship internationally, but please call us for special circumstance & consideration.

We recommend using the correct size as recommended at the download website, Class 10 and UHS 1 or higher. Please do not use micro SD card + Adaptor.

PC System

Intel i3 or AMD A4 processor or better, 4 GB RAM or better, Minimum 100 GB Free HD, Windows 10 Home OS, SD Card reader, or available USB connector.

Mac System      

Intel i3 processor or better, 4 GB RAM or better, Minimum 100 GB Free HD, Mac OS X, SD Card reader, or available USB connector.

PC System: Please go to "Control Panel" - "System" - "About" to retrieve your system info. Please open "Windows Explorer" and click on "This PC" to check on the C drive HD free space. See screenshots below:

Mac System: Please click on the "Apple" icon on the top left corner on your desktop and then click on "About This Mac". "Overview" will give the system information and "Storage" will give the HD free space. See screenshots below:

We recommend using wired Internet connection instead of wireless connection with minimum download speed of 60 Mbps. Please Google “speed test” to test your connection speed.

We don’t recommend using any media size other than what is requested before you download the software. This is due to a possibility that the head unit is not capable to read larger size partition format.

Please follow this link to check the required SD card/USB drive size: https://owners.hyundaiusa.com/content/dam/hyundai/us/myhyundai/glovebox-manual/2020/Hyundai-Vehicle-Map-requirements.pdf 

No. Our downloader software is designed to work only on Windows 10 Home & Pro OS or Mac OS X.

Windows 10 Enterprise or Parallel Desktop are also not compatible. 

If you receive the "Navigation Updater.pkg" error message when you try to install the downloader, please do the following:

1. Please use 2 fingers to click on the Navigation Updater.pkg icon to bring out the menu.

2. Please click on "Open" from the menu and you should see the following pop up.

3. Please click on "Open" to continue and install the downloader software.

Please follow this link to learn more about the Apple security feature: https://support.apple.com/en-us/HT202491  

4. During the installation process, you will be prompted with the following warning.

Please click on "OK" (red arrow) to continue and prevent any download issue later.

5. After the installation is successful, please open the "Finder" and go to "Applications" to find the Navigation Updater software (red box). Double click to launch it.

The rest of the steps should be self explanatory, but if you stuck, please contact us via Chat or at 800-757-0010.

“Did Not Copy to Portable Device” error CODE 201: ERR_COPY (file name)

“Did Not Copy to Portable Device” error CODE 202: ERR_FILE_SIZE (file name)

“Did Not Copy to Portable Device” error CODE 203: ERR_FILE_CRC (file name)

“Did Not Copy to Portable Device” error CODE 204: ERR_REMOVED_FLASHDRIVE 

When using Navigation Updater, if an error occurs while copying to the portable device, refer to the following steps. The error may be caused by a number of factors such as SD card, SD card reader, USB device, or PC security settings.

1. Check the status of your SD card, SD card reader, or USB drive 

2. Pause or close firewall and security programs

3. If the error occurred while directly downloading to SD card or USB drive, then download to the hard drive and manually copy it to the portable device.

“Download Error” CODE 5: ERR_AG_NUMSPAN

“Download Error” CODE 1: ERR_FILE_SIZE

"Download Error" CODE 1: ERR_DOWNLOAD_7

When using Navigation Updater, this download error occurs when a file is corrupted during the download process.

Please take the following steps. If this problem persists, please contact customer service. 

  1. Close the Navigation Updater program

  2. Restart the Navigation Updater program, then proceed with the update

“Unzipping Error” CODE 3: ERR_UNZIP_FAIL_MODULE 

“Unzipping error” CODE 4: ERR_UNZIP_FAIL_RENAME 

When using Navigation Updater, this unzipping error occurs when files are corrupted while downloading, resulting in the failure to unzip.

Please take the following steps. If this problem persists, please contact customer service. 

  1. Close the Navigation Updater program

  2. Restart the Navigation Updater program and then proceed with the update

In your vehicle, find the system info page (typically listed under SETUP menu) in your navigation system. Find the software version. It will start with two letters and a combination of other alphanumeric characters. Use this to search for your vehicle in the navigation updater program. You can also simply search by model and model year. 

Note: Please be cautious in selecting your model as some models will list duplicate Software versions.

1. Open Navigation Updater  > Click [Settings] located at the top of the program

2. Go to [Change] your [Storage Location] > Select [Desktop] and click OK.   

3. Choose [Vehicle] [Model] in [Select Navigation] section and click [Apply]. 

4. Select [Hard Disk] in [File Storage Location] section and click [Start Update].

5. A folder with the vehicle name will appear on the Desktop, and then the download will proceed. 

Please visit the following link for more detail steps:

Hyundai: http://update.hyundai.com/US/EN/updateGuide 

Genesis: http://update.genesis.com/US/EN/updateGuide 

KIA: http://update.kia.com/US/EN/updateGuide 

When using Navigation Updater, the “Portable Device Formatting Unsuccessful” error may be caused by a portable device, SD card, USB or SD card reader. Please refer to the following steps to resolve the issue.

1. Check the SD card lock settings 

    - If the switch on the left of the SD card is lowered, it is locked. If it is raised, it is unlocked. 

    - Slide the switch up and down multiple times before leaving the button raised (unlocked).

2. Disconnect SD card from PC, restart your PC, then try updating again

    - Note: Safely remove your SD card from your PC to maximize your SD card lifespan.

Note: If the error still occurs, try using a different PC or SD card reader. If this problem persists, please contact us via chat portal or at 888-757-0010. 

1. By default your download files should be located at the Download>NAU folder
   
   
2. Double-click the folder with vehicle name.
   
   
3. Select all files (Ctrl+A) inside the vehicle folder and then copy (Ctrl+C or right-click with the mouse and select Copy)
   
   
4. Paste all files on to the root of the SD card/USB drive (Ctrl+V or right-click with the mouse and select Paste)

※ Please only use the type of media recommended during the download. If SD card is requested, please do not use USB drive (although your vehicle may have the USB connector) and via versa. The max size for the SD card is 32 GB and USB drive is 64 GB. Please format with "FAT32" partition for 32 GB SD card and format with "exFAT" partition for 64 GB USB drive. Please do not use any larger size than what we recommended.

If you received “Download Error” CODE 6: ERR_DOWNLOAD when downloading files, this is due to the download being blocked by network firewall or security programs.

Please take the following steps. If this problem persists, please contact customer service.

1. Click the Window button on the bottom left corner of your screen

2. Type in [firewall] in the [Search program or file] query

3. Click [Windows Defender Firewall] 

4. Click [allow an app or feature through Windows Defender Firewall] at the top left corner of the page

5. Click [Allow another app..] at the bottom right of the page

6. Click [Navigation Updater] out of the displayed list, then click [Add]

Detailed settings for running anti-virus/anti-malware software is differ from each brand. Please check with the corresponding company for specific instruction.

These are just the examples from the popular software:

Avast: https://support.avast.com/en-us/article/Antivirus-shield-settings/ 

AVG: https://support.avg.com/SupportArticleView?l=en&urlName=Disable-AVG-Antivirus&q=disable&supportType=home 

Bitdefender: https://www.bitdefender.com/consumer/support/answer/28557/ 

Kaspersky: https://support.kaspersky.com/15152#block1 

McAfee: https://www.wikihow.com/Disable-McAfee 

Norton: https://support.norton.com/sp/en/us/home/current/solutions/v116457581 

Windows 10: https://support.microsoft.com/en-us/help/4027187/windows-10-turn-off-antivirus-protection-windows-security 

Windows OS

From the Windows/Start Menu > Settings > Update & Security > Windows Security

If you have the green check mark, it means your security is active. You will need to go to each security setting to disable/enable it. 

Unless you didn't disable it and you see other than the green check mark, it means you may have a third party protection. This is a bit tricky to find if you don't know the app/software name. Please check this link for examples.

There are 2 ways to confirm: 

1. Please find the “MAP” or “NAV” button on your head unit. 
2. Or search for the “MAP VERSION” info in your head unit. To do so, press “SETUP”, and then press “SYSTEM” or “SYS INFO”. 

You may need to scroll down to find the map version info.

Note: The built-in navigation system does not require a connection to any Android or iPhone device to display map and provide guidance.

Please go to your "SYSTEM INFO"* on your Navigation System. Depending on your vehicle, you may need to scroll down to find the "MAP VER" info. If you see the following digits "NAM.13.41.42.###.###.#" or "NAM.13.47.44.###.###.#", it means you have version 14.0 or newer. 

* How to find the SYSTEM INFO & MAP VER?

1. Disconnect all Bluetooth connection from the head unit, to prevent any interruption & failure.
2. Take photo of your current System Info, SW Version, and Map Version.
3. Follow the guide step by step instructions.
4. Update may take anywhere between 30 minutes (newer car) all the way up to 3 hr (older car).
5. Please keeps the car running and remain in “P” position during the update process.
6. Please do not abort, interrupt, or turn off your car during the update process as it will cause the head unit to malfunction and you will need to replace it.

For SD card: the SD card slot in the vehicle is generally located just below or above the display screen and labeled "SD" or “SD Map”. 

For USB drive: the USB slot is usually located below the display screen near the center console.

No, once an update has been performed, the software cannot be downgraded to the older version.

This error code usually appear at the bottom right hand corner. Error 107 indicates one or more update files are corrupted. 

To fix the issue:

• Download customer - Please delete the current update folder & files on your HD and redownload the update directly to the SD card/USB drive one more time. 
• Shipping customer - Please contact our customer support via online chat or at 800-757-0010 to report this error* and we will send you a replacement SD card/USB drive.

* Please prepare the System Info and Error Code screenshots for our agent.

There are 2 possible causes for this error message: 

1. The Software version in your head unit is older than the Map version on the SD card/USB drive. If this is your first time inserting the SD card/USB drive, you may ignore the message and click "OK" to continue the update or go to the System Info page and press “Update”.
2. The Software version on your SD card/USB driver is not the same version that is on the head unit. If you downloaded the map update, please try to redownload* the correct update using the search by SW ver. 
   
   

*Please first delete all folders & files from your previous download to avoid any confusion later.

If you continue to receive the Authentication Error message, please contact our customer support via online chat or at 800-757-0010. 

This message is shown when there is a mismatch between the updated system of the vehicle and the map data on the SD card.  Go to the vehicle’s [System Information] menu to check the S/W VER. Head to  [Navigation Updater] Program > [Find via Software Version] to download the correct file for your model, then proceed with the update through your vehicle. 

 ▶ Find your S/W VER

If the system continues to fail to update, please contact our customer support via online chat or at 800-757-0010.

This message is shown when the user has downloaded the update file for the wrong model. Go to the vehicle’s [System Information] menu to check the S/W VER. Head to  [Navigation Updater] Program > [Find via Software Version] to download the correct file for your model, then proceed with the update through your vehicle.

 ▶ Find your S/W VER

If this problem persists, please contact our customer support via online chat or at 800-757-0010.

If after a successful or during update process the head unit restart and stuck at either logo splash or just a blank screen, please reset the head unit by disconnecting the battery for at least 4 hours to discharge/drain the capacitance in the head unit. Please make sure the battery stay disconnected long enough, otherwise the head unit will return to the splash or blank screen. If you continue to have issue after disconnecting the battery for at least 4 hours, please contact our customer support via online chat or at 800-757-0010.    

If you already downloaded the correct version of the map update into an SD card and the [ Update ] button is still grey out/not active after the SD card is inserted, please do the following steps as work around:

1. Copy all the SD card contents into a USB drive* (32GB max and please format in FAT32 partition).

2. Insert both the SD card and USB drive* into the connectors in the vehicle.

3. Return to the System Info screen and the [ Update ] button should be available/active now.

4. After the update process is completed please remove only the USB drive* (leave the SD card inside).

* The USB drive is only needed for temporary and you may reuse it for something else later.

This work around apply to head units  SW ver: DH.USA.SOP.xx.000 ~ DH.USA.SOP.xx.007

 ▶ Find your S/W VER

If the above steps do not fix the issue you are experiencing, please contact our customer support via online chat or at 800-757-0010.

If possible, take a picture of the Error Code/Message and System Info and please contact our customer support via online chat, contact form, or at 800-757-0010.

Update times may vary by model. If you believe there is an issue, please do not turn off* your vehicle and contact our customer support via online chat or at 800-757-0010.

*Sometimes by doing a soft reset and redoing the map update again may fix the issue.

Not likely. If your vehicle has some underlying issues, a map update will not necessarily address them as it could pertain to other vehicle issues. Please contact your local dealership for a proper diagnosis.

We are sorry that your install took so long, but please keep in mind some install may take up to 3 hours to complete. If you have waited long enough and believe your system is not progressing, please do not turn off your engine and perform the soft reset fist.

1. Soft Reset – Find the pin hole on your head unit and use paper clip or bobby pin to press & reset.

Please follow this link for more info on the RESET button location on specific model: Head Unit Info

After a soft reset, you may try to run the update one more time. Often time the soft reset will fix the issue that cause the stall earlier and allow you to complete the process on the second run. 

If the soft reset doesn't solve the issue and your head unit is still stuck on certain screen, please remove the SD card/USB drive from the head unit and then proceed with the hard reset next.

2. Hard Reset – Disconnecting your vehicle battery for 30 min. WARNING, you will lose your saved setting.

Double check to see if your SiriusXM traffic is still active. Contact SiriusXM support at 866-635-5027 for further assistance.

The coverage of HD data may have changed lately. Please check the coverage map for availability: https://coverage.here.com

Please contact Blue Link (Hyundai), Genesis Connected Services, or UVO (Kia) customer care for assistance.

The latest update provides three map color themes for newer models. To change the color, go to Navigation Settings and Display to choose your Map color preference.

Please give us a call at 888-757-0010 or use the "Contact" tab for further assistance.

Please Call Us or Go to the Contact Us option below and report your issue. The more details you can provide, as well as pictures and/or videos, the better we can assist you.

Please check if the SD card is in "Lock" position. If it is, please slide the tab to the "Unlock" position. Reinsert the SD card and verify if the head unit is working properly now. Please call us at 888-757-0010 if you are still experiencing any issue.

We are sorry for the trouble, but you may try to reset by doing 2 things:

1. Soft Reset – Find the pin hole on your head unit and use paper clip or bobby pin to press & reset.

Please follow this link for more info on the RESET button location on specific model: Head Unit Info 

2. Hard Reset – Disconnecting your vehicle battery for 30 min. WARNING, you will lose your saved setting.

Server-Based Routing or Connected Routing is a more precise, more accurate method to providing the best routing available when a driver inputs an address. When routing to an address is requested by the driver, the route is calculated in the cloud through the vehicle’s LTE connection, rather than calculating the route on-board the vehicle.

You must have GEN 5 or GEN 5 Wide head unit, an active Blue Link Guidance Package (Hyundai), Genesis Connected Services, or UVO (Kia) subscription, and MAP version 14.0 or newer installed*.

* How to check if you have map version 14.0 or newer? 

Please go to your "SYSTEM INFO"* on your Navigation System. Depending on your vehicle, you may need to scroll down to find the "MAP VER" info. If you see the following digits "NAM.13.41.42.###.###.#" or "NAM.13.47.44.###.###.#", it means you have version 14.0 or newer. 

* How to find the SYSTEM INFO & MAP VER?

Check your route settings. If you continue to have issues, go to Contact Us below, choose Routing category and describe your issue.

Please make sure you are using traffic data (HD radio or SiriusXM which requires subscription) for the most accurate ETA. Check your route settings as well. If you continue to have issues, go to Contact Us, choose Routing category and describe your issue.

The SBR navigation system always compare if staying on route will be less time than going on alternate route to avoid the traffic. When the alternate route will take longer than remaining on route with the traffic jam, then the system will not recommend it.

It is possible that your address/street is in a new development area or the it has not been collected by the map data collector. Typically, it will take about 1 year for the map data to add these new locations from the time they are recorded. Please report your missing address using the REPORT MAP ERRORS link: https://www.mapnsoft.com/hyundai/map-error-reporter

You will need to order the Non-Navigation Update instead of the Map Update Software.

Certain 2014 to 2017 models will add ACP/AA after a map update. Please check the “New Features” guide listed under your particular model. If ACP/AA is not mentioned, then an update will not add it.

Although a map update can provide the latest software, there could be many other unaddressed issues related to why a driver is experiencing problems. MnSOFT is not the developer of ACP/AA. Map update provides the latest roads, points of interest and (depending on model) latest software. ACP/AA issues should be addressed to Hyundai, Kia, or Genesis customer care.

This is the current standard feature for Android Auto. 

It depends on how you connected your mobile phone to the head unit and whether the music file contain album art on it, we recommend using cable connection instead of Bluetooth. This feature is not compatible with external music app such as Spotify, Amazon Music or YouTube Music.

Please follow this link to download the update to your hard drive:
https://storage.googleapis.com/mapcare_download/Software/AACP/DAUDIO_09042020.zip

You will need a minimum 8 GB USB drive. Max compatible size is 32 GB. Please do not use 64 GB USB drive. 

Please use FAT32 file partition when formatting. Other format partition will not work with the head unit.

Please extract all the files from the download zip files.
These are the folders included in the zip files and the vehicle reference:

USA

CAN

Please create new folder called "DAUDIO" (all caps) on the root of the USB drive. Double click on the DAUDIO folder and create new folder called "usa" or "can" (all lower case). Then copy only the folder for your vehicle (see above for reference) and the VR file into the usa or can folder. 

See example below: 

or

If your vehicle is not listed above, please DO NOT use the update or it will permanently damage the head unit.

For any help with AA/ACP issue or question, please call:

Hyundai Customer Care at 800-633-5151

KIA Customer Care at 800-333-4542

• Hyundai: 800-633-5151
• Genesis: 844-340-9741
• KIA: 800-333-4542

We would love to improve our offering and your feedback is very important to us. Please use the "Contact" tab to submit your suggestion. Thank you. 

• Hyundai: 800-633-5151
• Genesis: 844-340-9741
• KIA: 800-333-4542

For map data and navigation related issue, please contact us via Chat portal or phone at 800-757-0010

Automated Chat is 24 x 7

Live Chat & Phone support is available during normal business hours.

Business hours:

Monday - Friday : 6 am - 5 pm PST / 9 am - 8 pm EST

Saturday : 6 am - 1 pm PST / 9 am - 4 pm EST

Sunday : Closed   

For customer outside the USA or Canada, please go to this website for more info: https://www.map-care.com/

Current available Countries:

• Australia - Hyundai & KIA
• New Zealand - Hyundai & KIA
• India - Hyundai & KIA
• Middle East - Hyundai & KIA
• Iran - Hyundai
• Brazil - Hyundai
• Vietnam - KIA

If your country is not on the list, please contact your local Hyundai or KIA headquarter office: https://www.hyundai.com/worldwide/en/company/hyundai-world-wide

No. Unfortunately, the map software for vehicles purchased in the US or Canada are only compatible for the North America region.