FAQ

All built-in navigation equipped Kia, Hyundai, or Genesis models purchased in the United States or Canada. A few models require dealer assistance. Please check for your vehicle by inputting the required information.

Not to be confused with Android Auto or Apple CarPlay, the built-in navigation system does not require the use of any mobile phone device. Two ways to confirm your car has navigation - 1) look for a “MAP” hard key or 2) go to the system info page on your display screen (usually under hard key “SETUP”, then “System” or “Sys Info” on the touchscreen). If your car has navigation, there will be a “map version” number displayed.

In your infotainment system, go to your system info page located in the settings to find the map version.

If the map version starts with a lower number than the current one offered, then you can update. For example, if your map version is 10.47.xxx and the current version available is 12.47.xxx, you can update.

Both products provide the same software. Downloading is free though while the shipping option is $25 USD ($30 CAD). The benefit of the shipping option is that it skips the download process, which requires access to a PC and high-speed internet as the file sizes can be large.

Create a free account to start the process.

Once you order the update, you will receive a media (depending on your vehicle, a USB or SD card) in the mail. Follow the booklet instructions to install the update.

Map updates are not required to use the navigation system, but they are encouraged in order to get access to the latest roads and points of interest, which can change up to 15% every year.

Update times vary by model but generally newer models take less time. They can be as short as 20 minutes and up to 3 hours. Please check the “vehicle update time'” information before placing the order.

Yes the engine should be running during the update in order to keep the vehicle battery from dying.

For certain new eligible vehicles, a free download will be available. If you have questions whether your vehicle is eligible, please contact us below.

All map updates now cost $25 USD ($30 CAD) for the media plus shipping charges.

A PayPal account, or major debit/credit card (MasterCard, American Express, Discover, Visa)

No account is required. PayPal provides a debit or credit card option.

There is a 30-day return policy on all unopened packages, minus shipping costs. Please contact our call center for returns.

Yes, as long as the update was not installed. Shipping costs may still apply for returns. Please contact our call center to confirm your order. Some media can update multiple models and model years, so a return might not be necessary.

Refunds are not available for missing data. The map update comes as-is. As there are millions of roads and points of interest, it is impossible to provide complete accuracy. If you would like to confirm a particular address or point of interest, please contact our call center before purchasing.

If the map version starts with a lower number than the current one offered, then you can update. For example, if your map version is 10.47.xxx and the current version available is 12.47.xxx, you can update.

There are two map releases per year - Spring (around March) and Fall (around October). For older models (typically 2013 and older), there is one map release per year in the Spring.

Typically, the map data on the latest map version is about 1 year old due to the time it takes to compile and test the software.

No. Unfortunately, the map software for vehicles purchased in the US or Canada are only compatible for the North America region.

No, once an update has been preformed, the software cannot be downgraded to the older version.

Certain 2014 to 2017 models will add AC/AA after a map update. Please check the “New Features” guide listed under your particular model. If AC/AA is not mentioned, then an update will not add it.

No, unfortunately we only provide updates to vehicles with built-in navigation. The media will not work on non-navigation equipped models.

Although a map update can provide the latest software, there could be many other unaddressed issues related to why a driver is experiencing problems. MnSOFT is not the developer of AC/AA. Map update provides the latest roads, points of interest and (depending on model) latest software. AC/AA issues should be addressed to Hyundai, Kia, or Genesis customer care.

Downloads are available for certain new eligible models. If you have questions whether your vehicle is eligible, please contact us below.

Both products provide the same software. Downloading is free though while the shipping option is $25 USD ($30 CAD). The benefit of the shipping option is that it skips the download process, which requires access to a PC and high-speed internet as the file sizes can be large. Note: older models are not available for download.

Not likely. A map update provides the latest map, points of interest, and (depending on model) software update. If your vehicle has some underlying issues, a map update will not necessarily address them as it could pertain to other vehicle issues. Please contact your local dealership for a proper diagnosis.

For SD cards, the SD card slot in the vehicle is generally located just below or above the display screen and labeled “SD Map”. You can also contact your dealer for assistance. For USB updates, the USB slot is usually located below the display screen near the center console.

That error message can appear when the SD card is first inserted because the vehicle software has not been updated yet. Ignore the message and go to the system info page and press “Update”. Refer to the vehicle installation manual for instructions.

If possible, take a picture of the error message or write it down. Go to the Contact Us option below and report your issue.

Update times may vary by model. If you believe there is an issue, go to the Contact Us option below and report your issue.

Go to the Contact Us option below and report your issue. The more details you can provide, as well as pictures and/or videos, the better we can assist you.

Go to Map Error Reporter (https://www.mapnsoft.com/hyundai/map-error-reporter). We appreciate your input!

Double check to see if your SiriusXM traffic is still active. Contact SiriusXM support for further assistance. (866) 635-5027

Please contact our Call Center to inquire. Go to Contact Us below and give our Call Center a ring.

Go to Map Error Reporter. We appreciate your input!

Generally, it takes about one year for missing data to be added to the map. If you are using the online connected search, it can be added much faster - sometimes within a few weeks.

Check your route settings. If you continue to have issues, go to Contact Us below, choose Routing category and describe your issue.

Make sure you are using traffic data (HD radio or SiriusXM which requires subscription) for the most accurate ETA. Check your route settings as well. If you continue to have issues, go to Contact Us, choose Routing category and describe your issue.

Server-Based Routing or Connected Routing is a more precise, more accurate method to providing the best routing available when a driver inputs an address. When routing to an address is requested by the driver, the route is calculated in the cloud through the vehicle’s LTE connection, rather than calculating the route on-board the vehicle.

You need an active Blue Link (Hyundai), Genesis Connected Services, or UVO (Kia) subscription.

Double check to see if your SiriusXM traffic is still active. Contact SiriusXM support for further assistance. 1 (866) 635-5027

Check to make sure your Sirius XM subscription hasn't expired.

Log into your account and view your order for the tracking number.

Two-day FedEx shipping refers to the time it takes for a package to be delivered once it is dropped off at the Fedex facility. When an order is placed on this website, 1 to 2 business days (Sat/Sun and Holidays excluded) is required to process the order. So an order placed on a Friday would be processed on Monday or Tuesday and delivered on Wednesday or Thursday. We do our best to process all orders the following working day after it has been placed. Please note, during the Holiday Season, due to limited staff and FedEx/USPS limitations, packages may be delayed.

We do not ship internationally but please contact our Call Center (under Contact Us) for special circumstances.

Please contact Blue Link (Hyundai), Genesis Connected Services, or UVO (Kia) customer care for assistance.

Please go to the Contact Us tab below and choose Voice Recognition as your category for further assistance.