FAQ

Thank you for your interest, but we do not sell older versions in order to prevent accidental downgrades. Downgrading from the newer version to an older one may permanently damage the head unit. If you have an issue with the current update, we suggest discussing it with us either through the chat portal or email.

Please watch the following video: https://youtu.be/gxKXe48DYIA

Please go to the following website to download the Navigation Updater software:

https://update.hyundai.com

https://update.kia.com

https://update.genesis.com

1. Check the Notification section to find out what new features/changes on the new system & map update

2. Click the Navigation Updates to download the Navigation Updater* software for either Windows or Mac OS

3. Click the Update Guide for the step by step installation guides from the computer to the vehicle.

4. Click the Customer Support if there is any issue

* Please use the Navigation Updater software to find the available system & map update.

We recommend to use SW ver from the head unit to find the correct system & map update for the specific vehicle.

Although the system & map update contains map data for both countries, the head unit software version is not interchangeable. You must purchase the correct head unit software version for your specific country. .

Yes, you can purchase the system & map update for your vehicle at https://www.mapnsoft.com 

The update is $25 USD or $30 CAD + shipping & handling fee

We use Paypal for the online payment gateway, but Paypal account is not required.

Check out as guest to pay using VISA, Master Card, Discover, and AMEX.

Map update is not required to use the navigation system, but it is recommended in order to get access to the latest roads and points of interest, which can change up to 15% every year. 

If you are looking for a specific address or POI, please contact us via Chat portal or email to check prior purchasing the update.

Although some system & map updates may share the same files & configurations, we highly recommend for you to only download or order system & map update for a specific vehicle year and model.  

Please contact us on Chat portal or email for any questions.

There are two system & map update releases per year - Spring (around April) and Fall (around November). 

For older models (typically 2013 and older), there is only either Spring or Fall system & map update release per year.

There are 2 main components on the update: the system and map data for the head unit. The system part of the update includes many updates** such as Graphical User Interface, Apple CarPlay, Android Auto, Navigation, Phone, Radio, Widgets, etc. The map data will add the latest address*, POI*, etc. Some of the older vehicles may only get map data update.  

* Please contact us via Chat portal or email to check availability for a specific address or POI.

** Please visit update.hyundai.com / update.genesis.com / update.kia.com to check on the new features  

Please use the following list to find your head unit Generation:

FS

ccIC

DIS 1

DIS 2

GEN 1

GEN 1.5

GEN 2

GEN 3

GEN 4

GEN 5

GEN 5 Wide

P GEN 1

P GEN 2

P GEN 5

P GEN 6

Depending on your head unit, you will need either SD card or USB drive to install the system & map update.  

You will receive either SD card or USB drive when you order the system & map update from www.mapnsoft.com. 

If you are planning to download the system & map update, please follow the media type requested by the Navigation Updater software.

SD card: max size 32 GB (do not use micro SD card)
USB drive: max size 64 GB

Please remove all files from your existing media before copying/downloading* files for the system & map update.
 

* Navigation Updater will format your media prior the download process.

An exception for 2015 Hyundai Genesis JogDial, this vehicle head unit require both SD card and USB drive to start the update process. Please follow this link for detail instruction .

Return for refund is permissible only if the product has not been installed.  It is our goal to deliver the latest roads and points of interest available, but due to the natural passage of time from when these millions of data points are collected, compiled, tested, and released, some information may not be available.  Please contact us to check on any specific addresses, point of interests, or roads prior to purchasing the product.

You can submit missing data by using the REPORT MAP ERRORS link: https://www.mapnsoft.com/hyundai/map-error-reporter   

If you ordered the wrong product and would like to exchange it, please contact us via Chat portal or email to start the process. After we confirm that you have the wrong product, you will be required to return the order. We will process the new order after we have received the return tracking # from you. Please do not return the order before receiving approval/confirmation from us.

We apologize, but we do not issue return labels for the exchanges.

It depends on when you place the order and the type of shipping you choose. Please allow 1 to 3 business days (Mon-Fri) for processing before mail carriers receive the package. Typically, we process orders in 1 business day after order is placed. Daily shipping cut off time is 10 am Pacific Time. If you place an order after 10 am PST, your order will not ship until the next business day. We will inform you when we have any shipping issues/delays such as backorders.

Hyundai AutoEver offers FedEx as our delivery carrier and we pay for their delivery service. Hyundai AutoEver does not have any affiliation or contract with the carrier. 

FedEx

We offer FedEx 2Day and Home Delivery shipping options for residential customers and Fedex Ground for commercial addresses. FedEx only delivers on normal business days.  

If you choose FedEx 2 days shipping, please keep in mind this service does not include Saturday, Sunday, or holiday delivery.

For example: order placed on Friday (normal business day) 8 am PST, we process the order on the same day, and FedEx will deliver the order on Tuesday (normal business day).

If you choose FedEx Home Delivery or Ground, your order may arrive 1 to 5 business days later depending on how close your address from our location in Irvine, CA. For example: order ship to Anaheim, CA will arrive 1 - 2 business days later and order ship to Orlando, FL will arrive 3 - 4 business days later. Orders shipped to Canada may take between 7 - 14 business days due to Customs inspection.

Please keep in mind that delay is possible due to weather condition, natural disaster, or COVID-19 safety mandate.

For tracking purpose, all orders will ship with tracking number. Please check your order acknowledgement email or login to your Hyundai AutoEver free account  for the tracking number.

The free account will allow you to place a shipping order and track your order. We respect your privacy, and your information is only accessible to Hyundai AutoEver.

Please go to www.mapnsoft.com to create/login to your free account.

Hyundai AutoEver free account is not the same as Hyundai / KIA / Genesis Owner Portal account.

Please follow this link to learn more about Owner Portal.

Device ID is located inside the head unit. This Device ID is unique for each head unit.
You may not use someone else Device ID or just make up series of numbers.

To find your Device ID, please press the "Setup" button and then select "System Update/Info" from the menu. 

Take note the Device ID and use it to get the Authentication Code when you purchase the map update later.

Use this field to document the answer to the question discussed in the Knowledge Article.

GEN 3 and older

Setup button > Setup menu > System Info > SW Info

You may need to scroll down to find it

This error message usually appears during the shipping order check-out process. The cause of the error is usually due to the address not being recognized or there is a typo in the address entered. Please use Google search to confirm your address and try again.

Example of most common issue: 

CAN zip code T7Z 2G1 being entered without space in between T7Z2G1.

For shipping orders, we accept: VISA, Master Card, American Express, Discover, and Paypal*.

Please note that some vehicles have free update downloads. You should check to make sure your map & software update is available for download.

* you don't need to create a Paypal account

You do not need a Paypal account to complete your purchase. You can use VISA, Mastercard, Discover or AMEX card to pay. To do so, please click on "Continue to Paypal" on the check out. 

You will see the following screen (left). Please click on the "Pay with Debit or Credit Card" to continue. 

The next screen (right) you will see the fields where you can enter your credit card info.

You are about to place an order, but the "Add to Cart" button cannot be clicked.

There are 2 possible errors:

1. VIN# is 17 digits long  
2. Device ID or SW version info is blank

We recommend using wired Internet connection instead of wireless connection with minimum download speed of 60 Mbps. Please Google “speed test” to test your connection speed.

We recommend using the correct size as recommended on the download website, Class 10 and UHS 1 or higher. Please do not use a micro SD card + Adaptor.

We don’t recommend using any media size other than what is requested before you download the software. This is due to a possibility that the head unit is not capable of reading the larger size partition format.

Please click on the vehicle make to get the required SD card/USB drive size info:

• Hyundai 
• KIA  
• Genesis

PC System

Intel i3 or AMD A4 processor or better, 8 GB RAM or better, Minimum 100 GB Free local HD, Windows 10 Home OS, SD Card reader, or available USB connector.
 

Mac System      

Intel i3 processor or better, 8 GB RAM or better, Minimum 100 GB Free local HD, Mac OS X, SD Card reader, or available USB connector.

PC System: Please go to "Control Panel" - "System" - "About" to retrieve your system info. Please open "Windows Explorer" and click on "This PC" to check on the C drive HD free space. See screenshots below:

Mac System: Please click on the "Apple" icon on the top left corner on your desktop and then click on "About This Mac". "Overview" will give the system information and "Storage" will give the HD free space. See screenshots below:

Can I use Chromebook, Windows 10s, LINUX, UNIX, or mobile device to download the map updates? No. Our downloader software is designed to work only on Windows 10 Home & Pro OS or Mac OS X. Windows 10 Enterprise or Parallel Desktop are also not compatible. 

Pop up error when trying to install the Navigation Updater on MacOS Big Sur or Monterey

Please do the following:

1. Use 2 fingers to click (touch pad) or press Control key + click (mouse) on the NavigationUpdaterInstaller app.
    A drop down menu will only appear when you use 2 fingers on a touchpad or control key + mouse click 

2. Click on Open from the drop down menu
(if you do not see "Open" on the pop up window, it means you didn't do step 1 correctly)

3. Click on Open one more time to start the installation.

4. During the installation process you will get the following pop up message, please enter your credential.
    (Please make sure your credential has admin right to avoid any issue with the Navigation Updater later)

5. Next you will see selection for country, brand, language, and then the installation progress bar.

6. Click on Complete to finish the installation.

7. Please find the Navigation Updater within the Application category and double click to launch it.

Please contact us via Chat portal or email if you need further help with the installation.

“Unzipping Error” CODE 3: ERR_UNZIP_FAIL_MODULE 

“Unzipping error” CODE 4: ERR_UNZIP_FAIL_RENAME 

When using Navigation Updater, this unzipping error occurs when files are corrupted while downloading, resulting in the failure to unzip.

Please take the following steps. If this problem persists, please contact customer service. 

  1. Close the Navigation Updater program

  2. Restart the Navigation Updater program and then proceed with the update

If you receive the "Network is Not Connected. Update Cannot Proceed" error message when you try to install/launch the Navigation Updater program, it is not because you have no Internet connection. At this stage the program is experiencing issue with either downloading the update or copying the files to your local drive and somehow this process cannot be completed.  

The underlining issue has to do with security which could be either local file/folder and/or network settings.

For example on Mac OS, enabling the folders setting should fix the issue. 

For Windows OS, you can try to temporary disable the firewall, anti-virus, and anti-malware.

Please check these 2 links on how to disable the firewall  and anti-virus/malware .

Please also check whether you meet the system requirements .

If you have try any of the above solutions and no success, please contact us via Chat portal or email for additional help. 

“Did Not Copy to Portable Device” error CODE 201: ERR_COPY (file name)

“Did Not Copy to Portable Device” error CODE 202: ERR_FILE_SIZE (file name)

“Did Not Copy to Portable Device” error CODE 203: ERR_FILE_CRC (file name)

“Did Not Copy to Portable Device” error CODE 204: ERR_REMOVED_FLASHDRIVE 

When using Navigation Updater, if an error occurs while copying to the portable device, refer to the following steps. The error may be caused by a number of factors such as SD card, SD card reader, USB device, or PC security settings.

1. Check the status of your SD card, SD card reader, or USB drive 

2. Pause or close firewall and security programs

3. If the error occurred while directly downloading to SD card or USB drive, then download to the hard drive and manually copy it to the portable device.

“Download Error” CODE 5: ERR_AG_NUMSPAN

“Download Error” CODE 1: ERR_FILE_SIZE

"Download Error" CODE 1: ERR_DOWNLOAD_7

When using Navigation Updater, this download error occurs when a file is corrupted during the download process.

Please take the following steps. If this problem persists, please contact customer service. 

  1. Close the Navigation Updater program

  2. Restart the Navigation Updater program, then proceed with the update

The program name is "Navigation Updater" and following is the icon you should see.

How to find the Navigation Updater program if you cannot find the shortcut icon on your desktop?

Windows:

Mac:

Please make sure to use high speed and stable* internet connection because depending on which GEN head unit, the map & software updates are ranging from 20 GB to 33 GB total file size. 

Please make sure the anti-virus/malware and firewall are not interrupting the download process.

Please make sure you have adequate download speed. Please follow this link to check it .

* We recommend Ethernet cable instead of wireless connection.   

In your vehicle, find the system info page (typically listed under SETUP menu) in your navigation system. Find the software version. It will start with two letters and a combination of other alphanumeric characters. Use this to search for your vehicle in the navigation updater program. You can also simply search by model and model year. 

Note: Please be cautious in selecting your model as some models will list duplicate Software versions.

Please visit the following links for more detailed steps:

Hyundai: http://update.hyundai.com/US/EN/updateGuide 

Genesis: http://update.genesis.com/US/EN/updateGuide 

KIA: http://update.kia.com/US/EN/updateGuide 

Video instruction: https://www.youtube.com/watch?v=i9vH7t9g-LE&t=1s

For PC

After you download the Navigation Updater or the Map & Software update, please open windows Explorer to find the files inside the Downloads folder.

The NavigationUpdaterSetup is the program that need to be installed before the Map & Software update files can be downloaded. The Map & Software updated files will be located inside the NaU folder.

For Mac

After you download the Navigation Updater or the Map & Software update, please open Finder to find the files inside the Downloads section.

The NavigationUpdaterSetup.dmg is the program that need to be installed before the Map & Software update files can be downloaded. Please follow this instruction  to start the Navigation Updater program installation.

To find the Navigation Update program after installation, please open Finder and search for it inside the Applications section.

In your vehicle, find the system info page (typically listed under SETUP menu) in your navigation system. Find the software version. It will start with two letters and a combination of other alphanumeric characters. Use this to search for your vehicle in the navigation updater program. You can also simply search by model and model year. 

Note: Please be cautious in selecting your model as some models will list duplicate Software versions.

When using Navigation Updater, the “Portable Device Formatting Unsuccessful” error may be caused by a portable device, SD card, USB or SD card reader. Please refer to the following steps to resolve the issue.

1. Check the SD card lock settings 

    - If the switch on the left of the SD card is lowered, it is locked. If it is raised, it is unlocked. 

    - Slide the switch up and down multiple times before leaving the button raised (unlocked).

2. Disconnect SD card from PC, restart your PC, then try updating again

    - Note: Safely remove your SD card from your PC to maximize your SD card lifespan.

Note: If the error still occurs, try using a different PC or SD card reader. If this problem persists, Please contact us via Chat portal or email. 

We recommend using the following file partition format:

32 GB SD card: FAT32

32 GB USB drive: FAT32

64 GB USB drive: exFAT 

Please do not use USB drive larger than 64 GB or SD card larger than 32 GB.

Please do not use micro SD card. 

1. By default your downloaded files should be located at the Download>NAU folder
   
2. Double-click the folder with vehicle name.
   
   ※ Please format with "FAT32" partition for 32 GB SD card and format with "exFAT" partition for 64 GB USB drive.
3. Select all files (Ctrl+A) inside the vehicle folder and then copy (Ctrl+C or right-click with the mouse and select Copy)
   
4. Paste all files on to the root of the SD card/USB drive (Ctrl+V or right-click with the mouse and select Paste)

※ Please only use the type of media recommended during the download. If SD card is requested, please do not use USB drive (although your vehicle may have the USB connector) and vice versa. The max size for the SD card is 32 GB and USB drive is 64 GB. Please do not use any larger size than what we recommended. 

You may use the existing SD card from the head unit as long as the size of the current SD card is 32 GB. Older vehicle may have only 16 GB SD card which will not be enough space. 

If your existing SD card is 32 GB and because it will need to be formatted, we recommend to back-up the current files to your local hard drive first. Please follow this link on how to perform back-up . 

If you need to purchase a 32 GB SD card, please follow this link for the guidelines . 

Another option is to purchase the map & software update from www.mapnsoft.com.

Detailed settings for running anti-virus/anti-malware software is differ from each brand. Please check with the corresponding company for specific instruction.

These are just the examples from the popular software:

Avast: https://support.avast.com/en-us/article/Antivirus-shield-settings/ 

AVG: https://support.avg.com/SupportArticleView?l=en&urlName=Disable-AVG-Antivirus&q=disable&supportType=home 

Bitdefender: https://www.bitdefender.com/consumer/support/answer/28557/ 

Kaspersky: https://support.kaspersky.com/15152#block1 

McAfee: https://www.wikihow.com/Disable-McAfee 

Norton: https://support.norton.com/sp/en/us/home/current/solutions/v116457581 

Windows 10: https://support.microsoft.com/en-us/help/4027187/windows-10-turn-off-antivirus-protection-windows-security 

If you received “Download Error” CODE 6: ERR_DOWNLOAD when downloading files, this is due to the download being blocked by network firewall or security programs.

Please take the following steps. If this problem persists, please contact customer service.

1. Click the Window button on the bottom left corner of your screen

2. Type in [firewall] in the [Search program or file] query

3. Click [Windows Defender Firewall] 

4. Click [allow an app or feature through Windows Defender Firewall] at the top left corner of the page

5. Click [Allow another app..] at the bottom right of the page

6. Click [Navigation Updater] out of the displayed list, then click [Add]

Windows OS

From the Windows/Start Menu > Settings > Update & Security > Windows Security

If you have the green check mark, it means your security is active. You will need to go to each security setting to disable/enable it. 

Unless you didn't disable it and you see other than the green check mark, it means you may have a third party protection. This is a bit tricky to find if you don't know the app/software name. Please check this link for examples .

There are 2 types of head unit for certain Genesis models. Following is how to differentiate the 2 types.

JogDial / Premium

• Screen size is 9.2"
• It has the following round dial on the center console area

Touch Only

• Screen size is 8"
• No round dial on the center console

There are 2 ways to confirm: 

1. Please find the “MAP” or “NAV” button on your head unit. 
2. Or search for the “MAP VERSION” info in your head unit. To do so, press “SETUP”, and then press “SYSTEM” or “SYS INFO”. 

You may need to scroll down to find the map version info.

Note: The built-in navigation system does not require a connection to any Android or iPhone device to display map and provide guidance.

There are 2 ways to get the map & software update:

1. By download
2. By purchase

By Download

• Please go to any of these website according to your vehicle make:
  update.hyundai.com
  update.genesis.com
  update.kia.com
• Download the Navigation Updater software for:
  Windows OS
  Mac OS
• Install the software and then launch it
  Continue as a guest if you do not have owner login yet.
  Please follow this link to learn about owner login .
• You will be able to search for the map & software update by vehicle model and year or SW ver after login
  We recommend search using your current SW ver from the head unit.
  Please follow this link on how to get the SW ver .
• Please make sure you have the following before you start your download:
  Ethernet cable (we do not recommend wireless connection due large file size)
  Correct media type for the download. Please follow this link to learn more about the correct media type .
• After the download is completed, please insert the SD card or USB drive into the head unit to start the update.

By purchase

• Go to www.mapnsoft.com 
• Create a free account to start the process.
  This login is not the same as the owner login.
  Please follow this link to learn why do I need to create an account .
• You will be able to search the map & software update by vehicle year and model after you login.
• Continue with the purchase process thru Paypal payment processing.
  You do not need a Paypal account and you can use either Visa, Mastercard, Discover, or American Express.
• After you received the order by mail, please insert the SD card or USB drive into the head unit to start the update.
   

Please contact us via Chat portal or email if you are unsure on the selection or need any help with the process above.

For older vehicles with Gen 1 or 2 head units, you will need to to enter an Authentication Code to be able to start your map & software update process. You will need the unique Device ID from the head unit to get the unique Authentication Code for it. 

During the purchase process you will be asked to enter your Device ID and depending on the head unit type, you will either receive an email with the Authentication Code or your order will include a file with the Authentication Code.

Please contact us via Chat portal or email if you have any questions.

Please go to http://update.genesis.com to download and install the Navigation Updater software. 

You will then use the Navigation Updater software to download the system & map update. 

Please have a 64GB* USB drive ready for the system & map update download.

Please make sure there is no CD inside the head unit and any other media connected to it (except the update USB drive).

Disable the Bluetooth connection and do not drive around while the update is running.

Connect the update USB drive and please wait up to 15 sec for the install pop up to appear. 

Any interruption prior to the install pop up will corrupt the update file/s**. 

* Please do not use different size than 64GB. 

** You will need to redownload the update again to fix the corrupted file/s.

For SD card: the SD card slot in the vehicle is generally located either just below, slightly to the side, or on top of the display screen and labeled "SD" or “SD Map”. 

For USB drive: the USB slot is usually located below the display screen near the center console.

Please check your email for the Authentication Code (check spam folder) or it is already included in the SD card or USB driver, the file name is MAP_AUTH.

Please contact us via Chat portal or email for any issue with Authentication Code

Please click the following link to retrieve your online installation manual: 

https://www.mapnsoft.com/hyundai/manuals

https://www.mapnsoft.com/genesis/manuals 

https://www.mapnsoft.com/kia/manuals

Please contact us via Chat portal or email for any issues with the online manual.

We recommend not to drive the vehicle during the map & software update process because behind the scene the GPS module will be active and can interrupt the update process.

We also recommend to disconnect any Bluetooth device from the head unit, eject music CD, and remove any device from the USB port. 

Please follow the update preparation steps  for more detail instruction. 

1. Please keep the car engine running and remain in “P” position during the update process, do not drive around.
2. Disconnect all Bluetooth connection from the head unit, to prevent any interruption & failure.
3. Remove any music CD or any media connected to the head unit, to prevent failure.
4. Take photo of your current System Info, both SW and Map Version.
5. Please do a soft reset to clear any custom setting that may prevent smooth update process.
6. Follow the guide step by step instructions.
7. Update may take anywhere between 30 minutes (newer car) all the way up to 3 hr (older car).
8. Please do not abort, interrupt, or turn off your car during the update process as it will cause the head unit to malfunction and you will need to replace it.

Please follow this link  on how to do a soft reset on the head unit.

There are 3 ways to start the update:

1. Inserting the SD card/USB drive to the head unit will usually prompt you with a message to start the update
2. With the SD card/USB drive connected to the head unit and start your engine and update should start
   if none of the above work
3. With the SD card/USB drive connected, please go to your System Info and find the "Update" button to start
    

Please read the following guide  to make sure your update is successful.

Please follow this link if your car is 2015 Hyundai Genesis with JogDial/Premium

Please contact us via Chat portal or email if you do not receive any error code and cannot start the update.

Issue on 2017 - 2019 Genesis G90

"No File Available" appear after the USB drive* containing map & software update is connected to the USB port. 

This is normal behavior and please wait up to 15 sec for the install pop up to appear.

Any interruption prior to the install pop up will corrupt the update file/s**. 

If update is successful, these are the version:

• S/W: HI_R31.0.13A
• MAP: DB_HMCDIS2S_NA_NA_S_0000_E01.0031

* Please do not use anything other than a 64GB USB drive. 

** You will need to redownload the update again to fix the corrupted file/s.

This error code usually appears at the bottom right hand corner. Error 600 indicates possibility of system update failure due to existing modem issues. 

To fix the issue:

• Please confirm there is no CD inside the head unit and nothing is connected to the head unit either via Bluetooth or USB connector. 
• Please do a soft or battery reset, and try to reinstall update again.

If update installation still encounters error 600 after the above 2 suggestions, please contact us via Chat portal or email for help. Please prepare the System Info and Error Code screenshots for our agent.

This error code usually appears at the bottom right hand corner. Error 400 indicates possibility of system update failure due to existing MICOM chipset issue. 

• Please confirm there is no CD inside the head unit and nothing is connected to the head unit either via Bluetooth or USB connector. 
• Please do a soft or battery reset and try to reinstall update again.

If update installation still encounters error 400 after the above 2 suggestions, please contact us via Chat portal or email for help. Please prepare the System Info and Error Code screenshots for our agent.

This error code usually appears at the bottom right hand corner. Error 200 indicates possibility of system update failure due to existing general hardware issues. 

To fix the issue:

• Please confirm there is no CD inside the head unit and nothing is connected to the head unit either via Bluetooth or USB connector. 
• Please do a soft or battery reset, and try to reinstall update again.

If update installation still encounters error 200 after the above 2 suggestions, please contact us via Chat portal or email for help. Please prepare the System Info and Error Code screenshots for our agent.

Update times may vary by model. If you believe there is an issue, please do not turn off your vehicle. Hit reset* to reboot your system safely. If the issue persists after soft reset, please contact us via Chat portal or email for additional help.

*Doing a soft reset and redoing the map update again may fix the issue.

"Navigation Initialization Unsuccessful" error message after the map & software update is completed and system reboot.

The error indicates the head unit cannot read the SD card for the map data. 

Please check the following:

                                               1. Update installation process has been started.

                                               2. The SD card remains inside the SD card slot after update is completed.

                                               2. If update was done using a USB drive, please copy the files to a 32GB SD card.

If the above 3 suggestions do not fix the issue, it is possible that map data on the SD card is corrupted or SD card slot is defective. Please contact us via Chat portal or email for help .

This message is shown when the user has downloaded the update file for the wrong model. Go to the vehicle’s [System Information] menu to check the S/W VER. Head to  [Navigation Updater] Program > [Find via Software Version] to download the correct file for your model, then proceed with the update through your vehicle.

 ▶ Find your S/W VER

If this problem persists, please contact us via Chat portal or email for additional help. 

"Authorization Error: Map (-14)" error message appears when you try to install or reinstall map & software update. 

This error is only affecting 2014 - 2016 Hyundai EQUUS and 2013 - 2014 Hyundai Genesis w/ JogDial.

Map versions affected are v14.5 and v14.10

Please do not reset your head unit when receiving this error. 

Please contact us via Chat portal or email for the solution to bypass that error message.

Customer's Navigation system is showing a pop-up with either message: 

"Connected Routing will be unavailable soon due to an outdated Navigation Map" 

Please check if MAP ver is NAM.14.41.43.xxx.xxx (v15.0) released on Apr 2021.

"Connected Routing is currently unavailable due to outdated Navigation Map"

< non-OTA >

< OTA >

Please check if MAP ver is NAM.13.47.50.xxx.xxx (v14.10) released on Nov 2020 and older.

Affected customers:

Head units are GEN 5, GEN 5 W, P GEN 5 and P GEN 6 with active subscription to BlueLink/Connected Services/UVO.

Cause:

New MAP version becomes available on the server. For accuracy, Server Based Routing only supports the latest 2 MAP versions. 

Solution - To use Connected Routing:

Please install the latest map & software update. 

Workaround - To not update and use Embedded Routing Only:

Customer may click on [ Deactivate this pop-up ] checkbox to hide the pop-up warning and then click on [ Offline Routing ] option to continue using Navigation system.

Please visit the following websites to download the map & software update for free*:

https://update.hyundai.com

https://update.genesis.com

https://update.kia.com

* SD card or USB drive is required. Please follow Navigation Updater instruction for exact size and type.

Please contact us via Chat portal or email for additional help.

Customer is experiencing Navigation currently unavailable error since the new map & software became available on April 12, 2021. 

Affected customers:

• Head unit is P GEN 6 
• Map versions are v14.10 (Nov 2020 released) and older.
   

Examples of affected MAP ver are 13.47.47.xxx.xxx, 13.47.50.xxx.xxx, or 13.47.51.xxx.xxx.

Following is the screenshots that customer will see on their head unit.

Workaround: Please install the latest map & software update.

There are 2 possible cause for this error:

1. If you download the map & software update from the update.hyundai/kia/genesis.com, you may have copied the vehicle folder instead of just the contents. Please follow this link on how to fix it .
2. If the condition above is not the case, then you may have corrupted file/s during the download process. You will need to redownload the map & software update again to fix the issue. Please delete the vehicle folder and format the SD card/USB drive before attempting the redownload. 
3. If you purchased the map & software update from Hyundai AutoEver, please contact us via Chat portal or email for further troubleshooting*. 

*Access to a computer & SD card reader is required. 

"This software is not designed for your vehicle" error message appear when you try to reinstall the map & software update. 

This error only affect v14.10 on Gen 5 Wide head units for the following vehicles:  

Please contact us via Chat portal or email for the solution to bypass that error message.

There are 2 possible cause for this error:

1. If you download the map update from update.hyundai/kia/genesis.com, you may have copied the vehicle folder instead of just the contents. Please follow this link on how to fix it .
2. If the condition above is not the case, then you may have corrupted file/s during the download process. You will need to redownload the map update again to fix the issue. Please delete the vehicle folder and format the SD card/USB drive before attempting the redownload. 
3. If you purchased the map update from Hyundai AutoEver, please contact us via Chat portal or email for additional troubleshooting*. 

*Access to a computer & SD card reader is required. 

This message is shown when there is a mismatch between the updated system of the vehicle and the map data on the SD card.  There are 2 possibilities: 

1. If this is the first time you inserted the SD card to the head unit, please try to run the update  first.

2. If you are unable to run the update, then you may have downloaded/bought* the wrong version.

Go to the vehicle’s [System Information] menu to check the S/W VER. Head to [Navigation Updater] Program > [Find via Software Version] to download the correct file for your model, then proceed with the update through your vehicle. 

 ▶ Find your S/W VER

* Please contact us to start the exchange process and get the correct map & software update.

If the system continues to fail to update, please contact us via Chat portal or email.

Please make sure the SD card remains inside the SD card slot after update has been completed.

If the above 2 conditions are already met, the "Cannot Display Map" error is caused by corrupted file(s). 

To fix it, you will need to redownload the map & software update again. Please make sure you delete the existing folders on your computer HD and format the USB drive first. 

We recommended that you have stable and high speed Internet connection. Please use Ethernet cable instead of wireless connection. please temporary disable any security software that actively scan the download process/files.      

There are 2 possible causes for this error message: 

1. The Software version in your head unit is older than the Map version on the SD card/USB drive. If this is your first time inserting the SD card/USB drive, you may ignore the message and click "OK" to continue the update or go to the System Info page and press “Update”.
2. The Software version on your SD card/USB driver is not the same version that is on the head unit. If you downloaded the map update, please try to redownload* the correct update using the search by SW ver. 
   
   

*Please delete all folders & files from your previous download to avoid any confusion later.

If you continue to receive the Authentication Error message, please contact us via Chat portal or email. 

This error code usually appears at the bottom right hand corner. Error 106 or 107 indicates one or more update files are corrupted. 

To fix the issue:

• Download customer - Please delete the current update folder & files on your HD and redownload the update directly to the SD card/USB drive one more time. 
• Shipping customer - Please contact us via Chat portal or email to report this error* and we will send you a replacement SD card/USB drive.

*Please prepare the System Info and Error Code screenshots for our agent.

If you already downloaded the correct version of the map & software update into an SD card and the [ Update ] button is still grey out/not active after the SD card is inserted, please do the following steps as work around:

1. Copy all the SD card contents into a USB drive* (32GB max and please format in FAT32 partition).

2. Insert both the SD card and USB drive* into the connectors in the vehicle.

3. Return to the System Info screen and the [ Update ] button should be available/active now.

4. After the update process is completed please remove only the USB drive* (leave the SD card inside).

* The USB drive is only needed for temporary and you may reuse it for something else later.

This work around apply to head units  SW ver: DH.USA.SOP.xx.000 ~ DH.USA.SOP.xx.007

 ▶ Find your S/W VER

If the above steps do not fix the issue you are experiencing, please contact us via Chat portal or email.

We are sorry that your install took so long, but please keep in mind some installations may take up to 3 hours to complete. If you have waited long enough and believe your system is not progressing, please do not turn off your engine. Perform a soft reset instead.

1. Soft Reset – Find the pin hole on your head unit and use paper clip or bobby pin to press & reset.

After a soft reset, you may try to run the update one more time. Often, the soft reset will fix the issue that caused the stall earlier and will allow you to complete the process on the second run. 

If the soft reset doesn't solve the issue and your head unit is still stuck on a certain screen, please remove the SD card/USB drive from the head unit and then proceed with the hard reset next.

2. Hard Reset – Disconnecting your vehicle battery for 30 min. WARNING, you will lose your saved settings.

Sirius XM subscribers with Travel Link subscription experiencing head unit freeze/stuck when SXM is trying to acquire signal. This issue affected mostly 2018 Genesis G80 Premium/JogDial model (SW ver DH PE), but not limited to that model year. 

Please contact us via Chat portal or email with your VIN & SXM ID # for workaround.   

To "Reconnect a User Profile to an Account", please call the following customer care numbers to link either BlueLink, Connected Services, or UVO account to a profile:

• Hyundai BlueLink: (855) 225-8354
• Genesis Connected Services: (844) 340-9741
• KIA UVO: (800) 333-4542
   

Please request to "Reconnect User Profile to Account". 

This is not the same as activating an account on the head unit*. 

The customer cannot use the mobile app or online access to reconnect their profile to an account. 

*Customer care will not see anything wrong on the customer account if they already enrolled.  

Please contact the following manufacturer customer care for assistance:

• Hyundai: 855-225-8354
• Genesis: 844-340-9741
• KIA: 800-333-4542

No HD traffic info after successful v14.0 or later map update installation.

Please tune in your radio to any of the following 2 stations to initialize and receive the HD traffic data:

You may change the station after the HD traffic info is working again.

After the v15.0+ update, widgets settings have been reset. To fix that issue: 

At the Home screen, please press on Menu > Edit Home Widgets

Left side is available widgets list | Right side is selected Home screen widgets

Select the widget on the left side and drag it to the right side.

Press Reset to save the setting.

The latest update provides three map color themes for newer models. To change the color, go to Navigation Settings and Display to choose your Map color preference.

Navigation with route guidance active changes screen view/orientation when the vehicle stops for approx. 10 sec.

To disable that feature, please go to the Navigation Settings and uncheck "Show Route Overview when Stopped" option.

This is the issue with Navigation backlight being on "Day Mode" during night time or "Night Mode" during daytime.

We are aware of the issue and fix is available on v14.10 released in November 2020. 

After v15.0 update the instrument cluster unit changes to metric system because the head unit settings override the cluster settings. To fix that issue, please go to the General Setting > Units

If you cannot find "Units" under the General Settings section, please go to Navigation Settings >  Guidance > Detailed Guidance > Units

No change has been made on the head unit and suddenly VR is stop working, there are 2 possibilities why this issue is happening:

1. The subscription for Hyundai BlueLink, Genesis Connected Services, or KIA UVO* is not active.

2. Low signal area or temporary network issue.

Please call the following customer care number for help:

Hyundai: 800-633-5151

Genesis: 844-340-9741

KIA: 800-333-4542

*USA customer only, KIA UVO Ultimate Packages subscription is required.
Click here to learn more about the UVO packages.

Please do not update software without checking with us first because that may further complicate the issue.

For any questions about the software update, please contact us via Chat portal or email. 

There are 2 possibilities why this issue is happening:

1. The subscription for Hyundai BlueLink, Genesis Connected Services, or KIA UVO* is interrupted or network issue.

2. The software version on the head unit is too old or prior to v15.0 (April 2021 update)

If the software is up to date, then it is possible issue #1 is the cause of the VR issue. To fix this issue please call the following customer care number:

Hyundai: 800-633-5151

Genesis: 844-340-9741

KIA: 800-333-4542

*USA customer only, KIA UVO Ultimate Packages subscription is required.
Click here to learn more about the UVO packages.

If the software is not up to date yet, please go to the following website to get the latest update.
Click here on how to check your software version .

Download Free Update**:

update.hyundai.com 

update.genesis.com

update.kia.com 

To order the update, please go to https://www.mapnsoft.com 

**Download Free Update is only available for GEN 4 and newer head units. 

   For older GENs, please go to the order update website. 

   Click here on how to find out which GEN head unit .

For any questions about the software update, please contact us via Chat portal or email.

We understand the frustration when your system is not working as intended. Please let us explain what happens behind the scene when you run the map & software update and how you can get help more efficiently. 

Hyundai AutoEver is the developer only for the map data and navigation system. While the update seems to come from us, Hyundai AutoEver is not the developer for the other systems such as Android Auto, Apple CarPlay, Bluetooth, radio systems, weather widget, etc.

Therefore if you have any issues related to non-navigation or the map data, please call the manufacturer customer care  for help. They have teams and access to manuals for issues not related to navigation system or map data.    

If your issue is related to navigation system or map dat, please contact us via Chat portal or email. Please be ready to provide more details, such as the MAP & SW ver on the head unit and the picture/videos of the issue you are having so we can better assist you.

Please check if the SD card is in "Lock" position. If it is, please slide the tab to the "Unlock" position. Reinsert the SD card and verify if the head unit is working properly now. Please contact us via Chat portal or email if you are still experiencing any issue.

Server-Based Routing or Connected Routing is a more accurate method of providing the best routing available when a driver inputs an address. When routing to an address, the route is calculated in the cloud through the vehicle’s LTE connection, rather than calculating the route onboard the vehicle.

Each one is an online subscription account that benefit vehicle owner with additional features such as Remote Start, Remote Door Lock & Unlock, On-Demand Diagnostics, and more. To learn more please click on the links below:

Hyundai BlueLink 

KIA UVO

Genesis Connected Service

Please keep in mind that BlueLink / UVO / Connected Services account is different than Hyundai AutoEver free account.

You must have GEN 5 or GEN 5 Wide head unit, an active Blue Link Guidance Package (Hyundai), Genesis Connected Services, or UVO (Kia) subscription, and MAP version 14.0 or newer installed*.

* How to check if you have map version 14.0 or newer?

Please go to your "SYSTEM INFO"* on your Navigation System. Depending on your vehicle, you may need to scroll down to find the "MAP VER" info. If you see the following digits "NAM.13.41.42.###.###.#" or "NAM.13.47.44.###.###.#", it means you have version 14.0 or newer. 

* How to find the SYSTEM INFO & MAP VER?

• Hyundai: 800-633-5151
• Genesis: 844-340-9741
• KIA: 800-333-4542

Only certain 2014 to 2018 models will add Apple CarPlay / Android Auto after a map & software update. The following models with Navigation system will have the ACP & AA update when they installed the most recent map & software update:

For non-Navigation models, please contact manufacturer customer care  for more info.

Please contact us via Chat portal or email for more info.

Although a map & software update can provide the latest software, there could be many other unaddressed issues related to why a driver is experiencing problems. Hyundai AutoEver is not the developer of Apple CarPlay / Android Auto. Map update provides the latest roads, points of interest and (depending on model) latest software. Apple CarPlay / Android Auto issues should be addressed to Hyundai, Kia, or Genesis customer care .

We started the forums for Hyundai, Genesis & KIA owners in USA & Canada. We would love to hear your feedbacks, requests, and tips & tricks. Please join our forums at the following websites:

• Hyundai: www.mapnsoft.com/hyundai/forum (include 2016 and older Genesis models)
• Genesis: www.mapnsoft.com/genesis/forum (for 2017 and newer Genesis models)
• KIA: www.mapnsoft.com/kia/forum

We would love to improve our Navigation and Map system and your feedback is very important to us. 
Please use the "Contact" tab to submit your suggestion. Thank you. 

We apologize, but we won't be able to help much with feature request that is outside the Navigation and Map scopes. 

For feature related such as Android Auto, Apple Car Play, Bluetooth connection, Radio presets, or Weather widgets, please call the manufacturer customer care . 

Please watch the following video: https://youtu.be/wn7Mf3LAQyg

Due to the time when the video was made, some features may no longer be available on the latest map & software update.

Please watch the following videos.

Gen 4 & 5: https://youtu.be/s1OO9Lnsp84

Gen 5 W: https://youtu.be/tGoYY6ChxrQ

Due to the time when the video was made, some features may no longer be available on the latest map & software update.

Please watch the following vide: https://youtu.be/kq6O4XC0sws

Available on GEN 5 W

Due to the time when the video was made, some features may no longer be available on the latest map & software update.

Please watch the following video: https://youtu.be/hzGYjdY010Q

Due to the time when the video was made, some features may no longer be available on the latest map & software update.

Please watch the following video: https://youtu.be/l2D-cQE0teo

Due to the time when the video was made, some features may no longer be available on the latest map & software update.

Please watch the following videos:

GEN 5 head unit and newer.

Connecting: https://youtu.be/uYGQrLo8T9M

Volume Control: https://youtu.be/j_hR_-GRnSM

Due to the time when the video was made, some features may no longer be available on the latest map & software update.

Please watch the following video: https://youtu.be/e9RvcmOE4ag

Due to the time when the video was made, some features may no longer be available on the latest map & software update.

Please watch the following video: https://youtu.be/GXiEaj4x_vI

Please watch the following video for GEN 5 W: https://youtu.be/lWpA_34J6q8

Update note: to "Cancel Route" on version 14.0 and newer, please press and hold "Pause Route" for 2-3 seconds. 

Due to the time when the video was made, some features may no longer be available on the latest map & software update.

Please watch the following videos.

Basic setup: https://youtu.be/yu_aGAorxaw

Navigation: https://youtu.be/qI06zar4WHw

Due to the time when the video was made, some features may no longer be available on the latest map & software update.

Please watch the following video: https://www.youtube.com/watch?v=avGQw6tbjlU 

Due to the time when the video was made, some features may no longer be available on the latest map & software update.

Please watch the following videos.

USB port: https://youtu.be/tSc8yNMbzsw

Gen 4 & 5: https://youtu.be/hK6sAKuWhQ4

Gen 5 W: https://youtu.be/zche6PoRp2w

Due to the time when the video was made, some features may no longer be available on the latest map & software update.

Navigation

Address/POI Search

Navigation Control

Map Setting

Others

Phone

C&C

Climate Control

Window Control (Not available on all vehicle)

Ventilation Control (Not available on all vehicle) 

Weather

Date/Time

Sports (Not available on all vehicle) 

Stock (Not available on all vehicle) 

Prior the v14.10 map & software update, pressing the preset on screen button for 2-3 seconds will set a radio station as a preset.

After the v14.10 map & software update, pressing the star icon (see red arrow bellow) will set a radio station as a preset.

• Hyundai: 800-633-5151
• Genesis: 844-340-9741
• KIA: 800-333-4542

For map data and navigation related issue, please contact us via Chat portal or email.

Automated Chat is 24 x 7

Live Chat & Phone support is available during normal business hours.

Business hours:

Monday - Friday : 6 am - 5 pm PST / 9 am - 8 pm EST

Saturday : 6 am - 1 pm PST / 9 am - 4 pm EST

Sunday : Closed   

There are 2 potential website logins:

1. Manufacturer website for owner
   
   MyHyundai: https://owners.hyundaiusa.com/us/en/index.html?origUri=/content/myhyundai/us/en/page/dashboard.html
   
   KIA owner's portal: https://owners.kia.com/us/en/kia-owner-portal.html/
   
   MyGenesis: https://www.genesis.com/us/en/genesis-owners.html
    
2. Hyundai AutoEver website
   
   Only for placing, shipping or tracking order: www.mapnsoft.com
    

The manufacturer website login will not work at the Hyundai AutoEver website and vice versa.
Please visit the manufacturer link if you have issue with the Navigation Updater software login.

If you have any other questions, please contact us via Chat or email. 

No. Unfortunately, the map software for vehicles purchased in the US or Canada are only compatible for the North America region.

We do not ship internationally, but please call us for special circumstance & consideration.

For customers outside the USA or Canada, please go to this website for more info: https://www.map-care.com/

Current available Countries:

• Australia - Hyundai & KIA
• New Zealand - Hyundai & KIA
• India - Hyundai & KIA
• Middle East - Hyundai & KIA
• Iran - Hyundai
• Brazil - Hyundai
• Vietnam - KIA

If your country is not on the list, please contact your local Hyundai or KIA headquarter office: https://www.hyundai.com/worldwide/en/company/hyundai-world-wide