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General Inquiries

Product & Pricing
Map Update version 14.5 on Aug 25, 2020

The version 14.5 map update is a special release by Hyundai, KIA, & Genesis Motor of America and the update is available for the following GEN 4, GEN 5, and Premium Navigation System:

  • 7“/8” Standard navigation
  • 10.25“ Standard navigation with wide screen
  • 9.2“ Premium navigation
  • 12.3“ Premium navigation


You will need to download the software to be able to retrieve the map update for your vehicle. Please go to either one of these websites to get the software:


Version 14.5 map update is available for the following model years and later.

Version 14.0 map update is available for older vehicles at www.mapnsoft.com


HYUNDAI

 

Azera2015
Elantra2017
Elantra GT2016
Ioniq Hybrid2017
Ioniq EV2017
Ioniq Plug-in Hybrid2018
Kona2018
Kona (Iron man edition)2019
Kona Electric2019
Nexo2019
Palisade2020
Santa Fe Sport / Santa Fe2017
Santa Fe (Long Body) / XL2017
Sonata2015
Sonata Hybrid2016
Sonata Plug-in Hybrid2016
Tucson2016
Tucson Fuel CellNA
Veloster2016
Venue2020
EQUUSNA
Genesis CoupeNA
Genesis (DIS JogDial)2015
Genesis (Touch)2015


KIA

 

BorregoNA
Cadenza2017
Forte 2-Door2017
Forte (4-Door)2017
Forte 5-Door2017
K9002016
Niro2017
Niro Plug-in Hybrid2018
Niro EV2019
Optima2015
Optima Hybrid2015
Optima Plug-in Hybrid2017
Rio (4-Door)NA
Rio 5-DoorNA
RondoNA
Sedona2015
Seltos2021
Sorento2016
Soul2014
Soul EV2015
Sportage2017
Stinger2018
Telluride2020


GENESIS

 

G902020
G80 (9.2in Premium)2017
G80 (8in Touch)2017
G702019



Please follow this link to check the required SD card/USB drive size: 

https://owners.hyundaiusa.com/content/dam/hyundai/us/myhyundai/glovebox-manual/2020/Hyundai-Vehicle-Map-requirements.pdf 


Please contact us if you have any other questions

How much is the map update cost?

Map update is Free when you choose to download it. You must have Hi-speed Internet connection and will be required to provide your own SD card or USB thumb drive to store the downloaded files. Wireless or mobile Internet type of connection is not recommended. You also have option to purchase the map update and ship it to you; the cost is $25 USD* (or $30 CAD)* for the product plus shipping & handling fee.


*This fee does not apply to 2017 & newer Genesis customers.

Is there any advantage to purchase the map update instead of downloading it?

Yes, convenient of having your map update arrive in an SD card or a USB drive and ready to install. Otherwise, you may have to reuse or to purchase the correct type and size of SD card or USB drive for the download. Please also make sure you meet the minimum system and download requirements. The map update content is exactly the same between a purchase and a download.

Why there is no download option for my map update?

Free download map updates are available for the first 3 years of the vehicle year (not the purchase year). If you happen to own a vehicle that is over 3 years (from this year), map update is only available thru a shipping method. Please go to www.mapnsoft.com to purchase your latest map update.


We do not have any map update if your vehicle is already 10 years or older. 


Version 14.5 is a special release that cover certain head unit base on the generation rather than just the vehicle year.

Map update for my vehicle year or model is not available; can I purchase/download one from a different year or model?

Although some map updates may share the same files & configurations, we highly recommend for you to only order map update for your vehicle year and/or model.  Please call us at 888-757-0010 for any questions.

When are map updates released?

There are two map releases per year - Spring (around March) and Fall (around October). For older models (typically 2013 and older), there is one map release per year in the Spring.

Do I have to update my map every year?

Map updates are not required to use the navigation system, but they are encouraged in order to get access to the latest roads and points of interest, which can change up to 15% every year. 


If you are looking for a specific address or POI, please call us at 888-757-0010 to check prior purchasing/downloading the update.

Can I purchase/download the Canadian product to be installed on a USA system or via versa?

Although the map update contains both countries, the country version is not interchangeable. You have to purchase the correct country version for your vehicle.

I’m moving to another country outside of US/Canada. Can I get the map for another country?

No. Unfortunately, the map software for vehicles purchased in the US or Canada are only compatible for the North America region.

Return & Refund
What is the Return Policy?

You may return the product within 30 Days after product is delivered and not installed yet. Please mail the package with tracking#. Product that has been installed cannot be returned unless defective. Defective product or product damaged by shipping company during transit for delivery can only be exchanged for same item. Shipping & handling fee is not refundable. We will provide return label when we shipped or recommended the wrong product. Please call us at 888-757-0010 for any questions or to start the process.

Can I exchange the map update if I ordered the wrong one?

If you ordered the wrong product and would like to exchange it, please call us immediately at 888-757-0010 to start the process. You will be required to purchase the correct product first and we will ship the return label with your new order. We will process the refund less the shipping & handling fee after we received the wrong product.

When can I get my refund?

Please call us at 888-757-0010 to start the return process. When we received the product, we will refund only the cost of the product.  Shipping & handling fee is not refundable.  Original packaging is required for a refund to be processed.

Can I return the product if I am not satisfied?

We are sorry that you are not satisfied with the product, but we only accept return for refund if the product has not been installed. If you haven't contact us yet, please call 888-757-0010 and let us know what the issue is.

Can I return the product if it doesn’t contain certain address, point of interest, or road?

Return for refund is permissible if the product has not been installed.  It is our goal to deliver the latest roads and points of interest available, but due to the natural passage of time from when these millions of these data points are collected, compiled, tested, and released, some information may not be available.  Please contact us to check on any specific addresses, point of interests, or roads prior to purchasing the product. You can also submit missing data by using the REPORT MAP ERRORS link: https://www.mapnsoft.com/hyundai/map-error-reporter   

Shipping
How can I track my order?

Please login to your FREE ACCOUNT and then go to MY ORDERS to find your tracking number. Please call us at 888-757-0010 if you experience a long delay or suspect a lost package.

When will the order ship?

Orders are typically processed within 1 to 2 business days. When orders are placed before 10am PST we do our best to process them same day. Please call us at 888-757-0010 if you need to make any changes or cancel to your order.

Why do I need to create a free account?

The free account will allow you to track your order, shipping, and access to re-download. We respect your privacy and your information is only accessible to MnSoft.

My shipping got delayed, what can I do?

We are sorry that your shipment got delayed. Since we are not affiliated with the shipping company, we are not responsible for any delivery delay that is happening at the delivery company. Please contact them to find out what they can do for you.

Can Hyundai-MnSoft ship the product outside the USA or Canada?

We do not ship internationally, but please call us for special circumstance & consideration.

Download & Setting

Map Update Process & Issues

After Installation Issues

Routing Issues

Missing Map Data

Apple Car Play / Android Auto

Feature Request

Other

Contact

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