FAQ

General Inquiries
Download & Setting
Map Update Process & Issues
After Installation Issues
Routing Issues
Missing Map Data
Non-navigation Inquiries
Feature How To & Request
Other
Contact

General Inquiries

Product & Pricing
New Map & Software Update v15.0 on April 12, 2021

Map & Software Update version 15.0

Free map & software update will be available for download at the following websites:

update.hyundai.com

update.genesis.com

update.kia.com 


Shipping Order for GEN 3 & GEN 5 W have been delayed until mid May 2021.

A purchase option will be available for other head units that do not qualify for the free download update (see below).

The same map & software update can also be purchased at www.mapnsoft.com website for $25.00 + shipping.


Version 15.0 map & software update is available for the following vehicles:
Pending some 2021 models.


USA

 

HYUNDAI
GENESIS
KIA
2015-17 Azera
2017-19 G90

2017-21 Cadenza
2017-21 Elantra
2020-21 G90

2017-18 Forte 2 Doors
2016-20 Elantra GT

2017-20 G80 (9.2 in. Touch)

2017-20 Forte 4 Doors
2017-20 Ioniq Hybrid
2017-20 G80 (8 in. Touch)

2017-18 Forte 5 Doors
2017-20 Ioniq EV
2021 G80 (14.5 in. Touch)
2021 K5
2018-20 Ioniq PHEV
2021 GV80
2016-20 K900
2018-20 Kona
2019-21 G70

2017-21 Niro
2019 Kona (Iron man edition)
2021 GV70
2018-21 Niro PHEV
2019-20 Kona EV


2019-21 Niro EV
2019-20 Nexo


2015-20 Optima
2020-21 Palisade


2015-20 Optima Hybrid
2017-21 Santa Fe


2017-20 Optima PHEV
2017-19 Santa Fe XL


2015-20 Sedona
2015-21 Sonata


2021 Seltos
2016-20 Sonata Hybrid


2016-21 Sorento
2016-20 Sonata PHEV


2021 Sorento Hybrid
2016-21 Tucson


2014-20 Soul
2016-17 Veloster


2015-20 Soul EV
2019-21 Veloster



2017-21 Sportage
2021 Veloster N



2016-17 Optima JFIA
2020 Venue



2018-20 Stinger
2014-2016 Genesis Coupe



2020-21 Telluride
2015-16 Genesis (9.2 in. Touch)




2015-16 Genesis (8 in. Touch)





CAN


HYUNDAI
GENESIS
KIA
2017-21 Elantra
2017-19 G90

2017-19 Cadenza
2016-20 Elantra GT
2020-21 G90
2017-18 Forte 2 Doors
2017-20 Ioniq Hybrid
2017-20 G80 (9.2 in. Touch)

2017-20 Forte 4 Doors
2017-20 Ioniq EV
2017-20 G80 (8 in. Touch)

2017-18 Forte 5 Doors
2018-20 Ioniq PHEV
2021 G80 (14.5 in. Touch)

2020 Forte 5Door
2018-20 Kona
2021 GV80

2021 K5
2019-20 Kona EV
2019-21 G70

2016-20 K900
2019-20 Nexo
2021 GV70
2017-21 Niro
2020-21 Palisade


2018-21 Niro PHEV
2017-21 Santa Fe


2019-21 Niro EV
2017-19 Santa Fe XL


2015-20 Optima
2015-20 Sonata


2015-20 Optima Hybrid
2016-20 Sonata Hybrid


2017-20 Optima PHEV
2016-20 Sonata PHEV


2018-19 Rio 4Door
2016-20 Tucson


2018-19 Rio 5Door
2019-21 Veloster



2015-20 Sedona
2021 Veloster N


2021 Seltos
2020 Venue


2016-21 Sorento
2014-16 Genesis Coupe


2021 Sorento Hybrid
2015-16 Genesis (9.2 in. Touch)



2014-20 Soul
2015-16 Genesis (8 in. Touch)



2015-20 Soul EV




2017-21 Sportage




2018-20 Stinger




2020-21 Telluride


GEN 2, GEN 3, P GEN 1, and FS map & software update is only available thru shipping order at www.mapnsoft.com 


USA


HYUNDAI
KIA
2012-14 Azera
2014-16 Cadenza
2011-16 Elantra
2011-16 Forte 2 Doors
2013-15 Elantra GT 
2011-16 Forte 4 Doors
2010-16 Santa Fe
2011-16 Forte 5 Doors
2013-16 Santa Fe XL

2015 K900
2011-14 Sonata

2009-14 Optima
2011-15 Sonata Hybrid
2011-14 Optima Hybrid
2010-15 Tucson

2011-17 Rio 4 Doors
2014-18 Tucson Fuel Cell

2011-17 Rio 5 Doors
2014-16 EQUUS
2010 Rondo
2010-16 Genesis Coupe
2009-2014 Sedona
2013-14 Genesis (9.2 in. Touch)

2010-15 Sorento
2013-14 Genesis (8 in. Touch)
2011-2013 Soul


2009-16 Sportage


CAN


HYUNDAI
KIA
2012-17 Azera
2014-16 Cadenza
2011-16 Elantra
2011-16 Forte 2 Doors
2013-15 Elantra GT
2011-16 Forte 4 Doors
2010-16 Santa Fe
2011-16 Forte 5 Doors
2013-16 Santa Fe XL
2015 K900
2011-14 Sonata
2009-14 Optima
2011-15 Sonata Hybrid
2011-14 Optima Hybrid
2010-15 Tucson
2011-17 Rio 4 Doors
2014-18 Tucson Fuel Cell
2011-17 Rio 5 Doors
2014-16 EQUUS
2010 Rondo
2010-16 Genesis Coupe
2014-18 Rondo
2013-14 Genesis (9.2 in. Touch)
2009-2014 Sedona
2013-14 Genesis (8 in. Touch)
2010-15 Sorento


2011-13 Soul


2009-16 Sportage



Please contact us via Chat portal or at 888.757.0010 for more info.

Map & Software Update version 14.10

Free map & software update will be available for download at the following websites:

update.hyundai.com

update.genesis.com

update.kia.com 


A purchase option will be available for other head units that do not qualify for the free download update (see below).

The same map & software update can also be purchased at www.mapnsoft.com website for $25.00 + shipping.


Version 14.10 map & software update is available for the following vehicles:


USA

 

HYUNDAI
GENESIS
KIA
2015-17 Azera
2019-20 G70
2017-18 Cadenza
2017-18 Elantra
2015-16 G80 (8 in. Touch)
2019 Cadenza
2018 Elantra Sport
2015-17 G80 (9.2 in. Touch)
2020 Cadenza
2019-20 Elantra
2017 G80 (8 in. Touch)
2017-18 Forte Koup
2021 Elantra
2017-19 G90
2017-18 Forte 5Door
2016-17 Elantra GT
2018 G80 (8 in. Touch)
2017-18 Forte 4Door
2018 Elantra GT
2018 G80 (9.2 in. Touch)
2019 Forte 4Door
2019-20 Elantra GT
2019 G80 (9.2 in. Touch)
2020 Forte 4Door
2015-16 Genesis (9.2 in. Touch)
2019-20 G80 (8 in. Touch)
2016-18 K900
2015-16 Genesis (8 in. Touch)
2020 G80 (9.2 in Touch)
2019-20 K900
2017-18 Ioniq Hybrid
2020 G90
2017-18 Niro
2019 Ioniq Hybrid
2021 G90

2019 Niro
2020 Ioniq Hybrid


2020 Niro
2017-18 Ioniq Electric


2019 Niro Electric
2019 Ioniq Electric


2020 Niro Electric
2020 Ioniq Electric


2018-19 Niro Plug-in Hybrid
2018 Ioniq Plug-in Hybrid


2020 Niro Plug-in Hybrid
2019 Ioniq Plug-in Hybrid


2015 Optima
2020 Ioniq Plug-in Hybrid


2016-17 Optima JF
2018 Kona


2016-17 Optima JFIA
2019 Kona (Iron man edition)


2018 Optima
2019-20 Kona


2019-20 Optima
2018-19 Kona Electric


2021 K5
2020 Kona Electric


2015-16 Optima Hybrid
2019-20 Nexo Fuel Cell


2017 Optima Hybrid
2020 Palisade


2018 Optima Hybrid
2017-18 Santa Fe (7+ seat)


2019-20 Optima Hybrid
2017-18 Santa Fe (5 seat)


2017 Optima Plug-in Hybrid
2019 Santa Fe (7+ seat)


2018 Optima Plug-in Hybrid
2019-20 Santa Fe (5 seat)


2019-20 Optima Plug-in Hybrid
2021 Santa fe


2015-16 Sedona
2015 Sonata


2017-18 Sedona
2016-17 Sonata


2019-20 Sedona
2018 Sonata


2021 Seltos
2019 Sonata


2016-18 Sorento
2020 Sonata


2019 Sorento
2016 Sonata Hybrid


2020 Sorento
2017 Sonata Hybrid


2021 Sorento
2018 Sonata Hybrid


2021 Sorento Hybrid
2019 Sonata Hybrid


2014 Soul
2020 Sonata Hybrid


2015-16 Soul
2016 Sonata Plug-in Hybrid


2017 Soul
2017 Sonata Plug-in Hybrid


2018-19 Soul
2018 Sonata Plug-in Hybrid


2020 Soul
2019 Sonata Plug-in Hybrid


2015-16 Soul Electric
2016-17 Tucson


2017-18 Soul Electric
2018 Tucson


2019 Soul Electric
2019-20 Tucson


2020 Soul Electric
2016-17 Veloster


2017 Sportage
2019-21 Veloster


2018 Sportage
2021 Veloster N


2019-20 Sportage
2020 Venue


2021 Sportage




2018 Stinger




2019-20 Stinger




2020 Telluride


CAN


HYUNDAI
GENESIS
KIA
2017-18 Elantra
2015-16 G80 (8 in. Touch)
2017-18 Cadenza
2018 Elantra Sport
2015-17 G80 (9.2 in. Touch)
2019 Cadenza
2019-20 Elantra
2017 G80 (8 in. Touch)
2017-18 Forte Koup
2021 Elantra
2017-19 G90
2017-18 Forte 5Door
2016-17 Elantra GT
2018 G80 (8 in. Touch)
2017-18 Forte 4Door
2018 Elantra GT
2018-19 G80 (9.2 in. Touch)
2020 Forte 5Door
2019-20 Elantra GT
2019 G80 (8 in. Touch)
2019-20 Forte 4Door
2015-16 Genesis (8 in. Touch)
2020 G80 (9.2 in. Touch)
2016-18 K900
2015-16 Genesis (9.2 in. Touch)
2020 G90
2019-20 K900
2017-18 Ioniq Hybrid
2021 G90
2017-18 Niro
2019 Ioniq Hybrid


2019 Niro
2020 Ioniq Hybrid


2020 Niro
2017-18 Ioniq Electric


2019 Niro Electric
2019 Ioniq Electric


2020 Niro Electric
2020 Ioniq Electric


2018-19 Niro Plug-in Hybrid
2018-19 Ioniq Plug-in Hybrid


2020 Niro Plug-in Hybrid
2020 Ioniq Plug-in Hybrid


2015 Optima
2018 Kona


2016-17 Optima JF
2019-20 Kona


2016-17 Optima JFIA
2019 Kona Electric


2018 Optima
2020 Kona Electric


2019-20 Optima
2019-20 Nexo Fuel Cell


2021 K5
2020 Palisade


2015-16 Optima Hybrid
2017-18 Santa Fe (7+ seat)


2017 Optima Hybrid
2017-18 Santa Fe (5 seat)


2018 Optima Hybrid
2019 Santa Fe (7+ seat)


2019-20 Optima Hybrid
2019-20 Santa Fe (5 seat)


2017 Optima Plug-in Hybrid
2021 Santa fe


2018 Optima Plug-in Hybrid
2015 Sonata


2019-20 Optima Plug-in Hybrid
2016 Sonata


2018-20 Rio 5Door
2017 Sonata


2015-16 Sedona
2018 Sonata


2017-18 Sedona
2019 Sonata


2019-20 Sedona
2020 Sonata


2021 Seltos
2016 Sonata Hybrid


2016-18 Sorento
2017 Sonata Hybrid


2019 Sorento
2018 Sonata Hybrid


2020 Sorento
2019 Sonata Hybrid


2021 Sorento
2020 Sonata Hybrid


2021 Sorento Hybrid
2016 Sonata Plug-in Hybrid


2014-16 Soul
2017 Sonata Plug-in Hybrid


2017 Soul
2018 Sonata Plug-in Hybrid


2018-19 Soul
2019 Sonata Plug-in Hybrid


2020 Soul
2016-17 Tucson


2015-16 Soul Electric
2018 Tucson


2017-18 Soul Electric
2019-20 Tucson


2019 Soul Electric
2019-21 Veloster


2020 Soul Electric
2021 Veloster


2017 Sportage
2020 Venue


2018 Sportage
2019-20 G70


2019-20 Sportage




2021 Sportage




2018 Stinger




2019-20 Stinger




2020 Telluride


GEN 3 map & software update is available thru shipping order at www.mapnsoft.com 


USA


HYUNDAI
KIA
2014 Azera
2014-16 Cadenza
2014-16 Elantra
2014-16 Forte 2 Door
2013-16 Santa Fe 
2014-16 Forte 4 Door
2013-16 Santa Fe XL
2014-16 Forte 5 Door
2014 Sonata
2014 Optima
2014-15 Tucson
2014 Optima Hybrid
2014-18 Tucson Fuel Cell
2015-17 Rio 4 Door
2014-16 Genesis Coupe
2015-17 Rio 5 Door


2014-15 Sorento


2014-16 Sportage


CAN


HYUNDAI
KIA
2014-16 Elantra
2014-16 Cadenza
2013-16 Santa Fe
2014-16 Forte 2 Door
2013-16 Santa Fe XL
2014-16 Forte 4 Door
2014 Sonata
2014-16 Forte 5 Door
2014-15 Tucson
2014 Optima
2014-18 Tucson Fuel Cell
2014 Optima Hybrid
2014-16 Genesis Coupe
2015-17 Rio 4 Door


2015-17 Rio 5 Door


2014-18 Rondo


2014-15 Sorento


2014-16 Sportage



Please contact us via Chat portal or at 888.757.0010 for more info.


2021 Genesis G80 & GV80 map & software update

To start the update after you downloaded the software using the Navigation Updater, please follow these steps:

Form the main menu, press SETUP > General > SW Info/Update > Update


[ Check Update ] is OTA (Over The Air) update feature that will be in the near future.


For more step by step detail, please follow this link.

2017 - 2019 Genesis G90 map & software update

Please go to http://update.genesis.com to download and install the Navigation Updater software. 

You will then use the Navigation Updater software to download the map & software update. 

Please have a 64GB* USB drive ready for the map & software update download.


Please make sure there is no CD inside the head unit and any other media connected to it (except the update USB drive).

Disable the Bluetooth connection and do not drive around while the update is running.


Connect the update USB drive and please wait up to 15 sec for the install pop up to appear. 

Any interruption prior to the install pop up will corrupt the update file/s**. 


If update is successful, these are the version:

  • S/W: HI_R31.0.13A
  • MAP: E01.0032 (last 7 digits)


* Please do not use different size than 64GB. 

** You will need to redownload the update again to fix the corrupted file/s.


Why there is no download option for certain vehicle?

The decision for download/free update availability is coming from Hyundai, Genesis, and KIA Corporation, not Hyundai AutoEver. As you may notice the current map & software update is the global offering thru the manufacturer website (instead from Hyundai AutoEver website). Please call the manufacturer customer care for any concerns you may have about the map & software update availability options.


At the moment, free download map & software updates are available only for the GEN 4, GEN 5, GEN 5 Wide, P. GEN 2, and P. GEN 5 head units. Shipping option is also available for those head units. If you happen to own a vehicle with GEN 1, GEN 2, and P. GEN 1, map & software update is only available thru a shipping method. Please go to www.mapnsoft.com to purchase your latest map & software update. 


Another possible reason you cannot find the map & software update either at the download or shipping option is there is no map & software update for your new car yet, example: 2021 year model.

Map & Software update temporary not available

We apologize for the inconvenience, but we temporarily stop ship map & software update for all vehicles because new v15.0 will be released on 4/12/2021. Shipping order will resume on 4/30/2021.


All GEN 5 head unit updates have been temporary disable due to issue with SXM presets. 

Please follow this link to find out the type of head unit generation.


The following updates are also temporary disable:

2021 Genesis GV80

2021 Genesis G80


Thank you for understanding.

How much is the map & software update cost?

Map & software update is Free when you choose to download it. You must have Hi-speed Internet connection and will be required to provide your own SD card or USB thumb drive to store the downloaded files. Wireless or mobile Internet type of connection is not recommended. You also have option to purchase the map & software update and ship it to you; the cost is $25 USD* (or $30 CAD)* for the product plus shipping & handling fee.


To download your free update, please visit the following websites:


To purchase your map & software update, please visit www.mapnsoft.com 


*This fee does not apply to 2018 & newer Genesis customers.

How to tell which GEN head unit I have?

You can tell by the SW ver in the System Info of the head unit. For examples:

  • If the SW ver: ST.JF.USA.E533.190218 - The "E" between the USA and 533 is for GEN 4
  • If the SW ver: TLFL.USA.SOP.V115.200324.STD_H - The "V" between the USA and 115 is GEN 5
  • If the SW ver: LX2.CAN.S5W_M.V004.001.200826 - The "S5W" is for GEN 5 Wide

or you can use the list below


FS

2012 - 2015 Veloster
2012 - 2017 Veloster (CAN only)


GEN 1

Hyundai
2008 - 2010 Sonata
2010 - 2012 Genesis 8" Touch Only
KIA
2009 Borrego
2010 Rondo
2009 - 2014 Sedona
2009 - 2010 Sportage


GEN 2

Hyundai
2012 - 2013 Azera
2014 - 2017 Azera (CAN only)
2011 - 2013 Elantra
2013 - 2015 Elantra GT
2011 - 2013 Sonata
2011 - 2015 Sonata Hybrid
2013 Genesis Coupe
KIA
2011 - 2013 Optima
2011 - 2013 Optima Hybrid
2011 - 2014 Rio (all models)
2011 - 2013 Soul
2011 - 2013 Sportage 


GEN 3

Hyundai
2014 Azera
2014 - 2016 Elantra
2013 - 2016 Santa Fe (all models)
2014 Sonata
2014 - 2015 Tucson
2014 - 2018 Tucson Fuel Cell
2014 - 2016 Genesis Coupe
KIA
2014 - 2016 Cadenza
2014 - 2016 Forte (all models)
2014 Optima
2014 Optima Hybrid
2015 - 2017 Rio (all models)
2014 - 2018 Rondo (CAN only)
2014 - 2015 Sorento
2014 - 2016 Sportage


GEN 4

Hyundai
2015 - 2017 Azera
2017 - 2018 Elantra
2016 - 2017 Elantra GT
2017 - 2018 Ioniq Hybrid
2017 - 2018 Ioniq EV
2017 - 2018 Santa Fe (all models)
2015 - 2017 Sonata
2016 - 2017 Sonata Hybrid
2016 - 2017 Sonata PHEV
2016 - 2017 Tucson
2016 - 2017 Veloster
2015 - 2016 Genesis 8" Touch Only
Genesis
G 80 8" Touch Only
KIA
2017 - 2018 Cadenza
2017 - 2018 Forte (all models)
2017 - 2018 Niro
2015 - 2017 Optima
2015 - 2017 Optima Hybrid
2017 Optima PHEV (CAN only)
2015 - 2018 Sedona
2016 - 2018 Sorento
2014 - 2017 Soul
2015 - 2018 Soul EV
2017 Sportage


GEN 5

Hyundai
2019 - 2020 Elantra
2018 - 2020 Elantra GT
2019 Ioniq Hybrid
2019 Ioniq EV
2018 - 2019 Ionig PHEV
2018 - 2020 Kona
2019 Kona Iron Man Edition
2019 Kona EV
2019 - 2020 Santa Fe
2019 Santa Fe XL
2018 - 2019 Sonata
2018 - 2019 Sonata Hybrid
2018 - 2020 Sonata PHEV
2018 - 2020 Tucson
2019 - 2021 Veloster
2020 Venue 
Genesis
2019 - 2020 G80 8" Touch Only
2019 - 2020 G70
KIA
2019 Cadenza
2019 - 2020 Forte 4 Doors
2020 Forte 5 Doors (CAN only)
2019 Niro
2018 - 2019 Niro PHEV
2019 Niro EV
2018 - 2020 Optima
2018 - 2020 Optima Hybrid
2018 - 2020 Optima PHEV
2018 - 2019 Rio (CAN only)
2019 - 2020 Sedona
2019 - 2020 Sorento
2018 - 2019 Soul
2019 Soul EV
2018 - 2021 Sportage
2018 - 2020 Stinger


GEN 5 Wide

Hyundai
2021 Elantra
2020 Ioniq
2020 Ioniq EV
2020 Ioniq PHEV
2020 Kona EV
2020 Palisade
2021 Santa Fe
2020 Sonata
2020 Sonata Hybrid
2021 Veloster N
KIA
2020 - 2021 Cadenza
2020 - 2021 Niro
2020 - 2021 Niro PHEV
2020 - 2021 Niro EV
2021 K5
2021 Seltos
2021 Sorento
2021 Sorento Hybrid
2020 Soul
2020 Soul EV
2020 Telluride


P GEN 1

Hyundai
2014 - 2016 Equus
2013 - 2014 Genesis 9" JogDial
KIA
2015 K900


P GEN 2

Hyundai
2015 - 2016 Genesis JogDial
Genesis
2017 - 2019 G80 9.2" JogDial
KIA
2016 - 2018 K900


P GEN 5

Hyundai
2019 - 2020 Nexo
Genesis
2020 - 2021 G90
2020 G80 9.2" JogDial
KIA
2019 - 2020 K900


P GEN 6

HyundaiGenesis
2021 G80
2021 GV80
KIA
Can I use a different year or model map & software update?

Although some map & software updates may share the same files & configurations, we highly recommend for you to only download or order map & software update for a specific vehicle year and model.  


Please contact us on Chat portal or call us at 888-757-0010 for any questions.

Will the SD card or USB drive I order include the latest map & software update?

Yes, the SD card or USB drive include the latest map & software update. You do not need to download the map & software update when you receive the SD card or USB drive from us. The map & software update is the same whether you purchase or download it.

When are map & software updates released?

There are two map & software releases per year - Spring (around March) and Fall (around October). 

For older models (typically 2013 and older), there is only Spring map & software release per year.


Next map & software update v15.0 is scheduled release date is on April 12, 2021.


The current map & software update was released on 11/23/2020. Please follow this link for more info.

SD card or USB drive

Depending on your head unit, you will need either SD card or USB drive to install the map & software update.  

You will receive either SD card or USB drive when you order the map & software update from www.mapnsoft.com


If you are planning to download the map & software update, please follow the media type requested by the Navigation Updater software.

SD card: max size 32 GB (do not use micro SD card)
USB drive: max size 64 GB


Please remove all files from your existing media before copying/downloading* files for the map & software update.


* Navigation Updater will format your media prior the download process.


An exception for 2015 Hyundai Genesis JogDial, this vehicle head unit require both SD card and USB drive to start the update process. Please follow this link for detail instruction.

Can I install the Canada update on the USA head unit?

Although the map & software update contains map data for both countries, the head unit software version is not interchangeable. You must purchase the correct country for the head unit software version.

Do I have to update my navigation every year?

Map update is not required to use the navigation system, but it is recommended in order to get access to the latest roads and points of interest, which can change up to 15% every year. 


If you are looking for a specific address or POI, please call us at 888-757-0010 to check prior purchasing/downloading the update.

How to access older version map & software update?

Thank you for your interest for the older version, but we do not sell older version to prevent accidental downgrade. Downgrading from the newer version to older one may permanently damage the head unit. If you have an issue with the current update, we suggest to discuss it with us either thru the chat portal or call us at 888.757.0010

What is included in the Map & Software update?

As the name suggested, there are 2 main components on the update: the map data and the software for the head unit. The map data will add the latest address*, POI*, etc. The software part of the update include many updates** such as Apple CarPlay, Android Auto, Bluetooth, Radio, Widgets, etc. Some of the older vehicles may only get map data update.  


* Please contact us via chat portal or at 888-757-0010 to check availability for a specific address or POI.


** Please visit update.hyundai.com / update.genesis.com / update.kia.com to check on the new features  

Can I purchase the map & software update and have it ship?

Yes, you can purchase the map & software update for your vehicle at https://www.mapnsoft.com 

Map update is $25 USD or $30 CND + shipping fee


We use Paypal for the online payment gateway, but Paypal account is not required.

Check out as guest to pay using VISA, Master Card, Discover, and AMEX.

What is Map Care?

Please watch the following video: https://youtu.be/gxKXe48DYIA


Please go to the following website to download the Navigation Updater software:

https://update.hyundai.com

https://update.kia.com

https://update.genesis.com


1. Check the Notification section to find out what new features/changes on the new map & software update

2. Click the Navigation Updates to download the Navigation Updater* software for either Windows or Mac OS

3. Click the Update Guide for the step by step installation guides from the computer to the vehicle.

4. Click the Customer Support if there is any issue


* Please use the Navigation Updater software to find the available map & software update.

We recommend to use SW ver from the head unit to find the correct map & software update for the specific vehicle.


Return & Refund
What is the Return Policy?

You may return the product within 30 Days after product is delivered and not installed yet. Please mail the package with tracking#. Product that has been installed cannot be returned unless defective. Defective product or product damaged by shipping company during transit for delivery can only be exchanged for same item. Shipping & handling fee is not refundable. We will provide return label when we shipped or recommended the wrong product. Please call us at 888-757-0010 for any questions or to start the process.

Can I exchange the product if I order the wrong one?

If you ordered the wrong product and would like to exchange it, please call us immediately at 888-757-0010 to start the process. You will be required to purchase the correct product first and we will ship the return label with the new order. We will process the refund less the shipping & handling fee after we receive the wrong product.

Can I return the product if I am not satisfied?

We are sorry that you are not satisfied with the product, but we only accept return for refund if the product has not been installed. If you haven't contact us yet, please call 888-757-0010 and let us know what the issue is.

Can I return the product if it doesn’t contain certain address, point of interest, or road?

Return for refund is permissible if the product has not been installed.  It is our goal to deliver the latest roads and points of interest available, but due to the natural passage of time from when these millions of these data points are collected, compiled, tested, and released, some information may not be available.  Please contact us to check on any specific addresses, point of interests, or roads prior to purchasing the product. You can also submit missing data by using the REPORT MAP ERRORS link: https://www.mapnsoft.com/hyundai/map-error-reporter   

When can I get my refund?

Please call us at 888-757-0010 to start the return process. When we received the product, we will refund only the cost of the product.  Shipping & handling fee is not refundable.  Original packaging is required for a refund to be processed.

Shipping
Why do I need to create a Hyundai AutoEver free account?

The free account will allow you to place a shipping order and track your order. We respect your privacy and your information is only accessible to Hyundai AutoEver.


Please go to www.mapnsoft.com to create/login to your free account.


Hyundai AutoEver free account is not the same as Hyundai / KIA / Genesis Owner Portal account.

Please follow this link to learn more about Owner Portal.

My shipping got delayed, what can I do?

We are sorry that your shipment got delayed. Since we are not affiliated with the shipping company, we do not have any control for any delivery delay that is happening at the delivery company. Please contact them with the shipping tracking number to find out what they can do for you. Thank you for understanding.

Shipment tracking show delivered, but I didn't receive the package.

We understand your frustration with the lost or stolen package caseSince we are not affiliated with the shipping company, we won't be able to help you much with this case. We suggest that you contact the shipping company and open an investigation with them. The sooner you do that, the better chance they can find your package especially if they delivered it to the wrong address. If you package was stolen, please contact us at 888-757-0010 to place a new order and have it ship to a different address that is more secure.

The package is lost per shipment tracking

Sometimes shipping company made a mistake and we would like to help you with this case. Please contact us during normal business hours via chat portal or at 888-757-0010 with your order and tracking number ready. If your package is lost during the delivery process, we will be glad to replace the order for you.


If your package is lost after it has been delivered, please visit this link.

Order Process
I don't have Paypal account. Is Paypal the only payment option?

You do not need a Paypal account to complete your purchase. You can use VISA, Mastercard, Discover or AMEX card to pay. To do so, please click on "Continue to Paypal" on the check out. 



You will see the following screen (left). Please click on the "Pay with Debit or Credit Card" to continue. 

The next screen (right) you will see the fields where you can enter your credit card info.


 


Unable to place an order because "Add To Cart" button is not active

You are about to place an order, but the "Add to Cart" button cannot be clicked.

There are 2 possible errors:

  1. VIN# is 17 digits long  
  2. Device ID or SW version info is blank

 


What type of payment do you accept?

For shipping order, we accept: VISA, Master Card, American Express, Discover, and Paypal*.


Remember please check to make sure your map & software update is available for download because it is free to download.


* you don't need to create a Paypal account


When will I get my order?

It depends on when you place the order and the type of shipping you choose. Order is only being process during normal business day. Our shipping cut off time for any order to be shipped on the same day is 10 am PST. If you place an order after 10 am PST, your order will not ship until the next business day. We will inform you when we have shipping issue/delay such as backorder.


Hyundai AutoEver offer FedEx and USPS as our delivery carriers and we pay for their delivery service. Hyundai AutoEver do not have any affiliation or contract with either carrier. 


FedEx


We offer FedEx 2 days and ground shipping option. Both FedEx options only deliver on normal business day.  


If you choose FedEx 2 days shipping, please keep in mind this service does not include Saturday, Sunday, or holiday delivery.

For example: order placed on Friday (normal business day) 8 am PST, we process the order on the same day, and FedEx will deliver the order on Tuesday (normal business day).


If you choose FedEx ground, your order may arrive between 1 to 5 business days later depending on how close your address from our location in Irvine, CA. For example: order ship to Anaheim, CA will arrive 1 - 2 business days later and order ship to Orlando, FL will arrive 3 - 4 business days later. Order ship to Canada and due to custom inspection, this may take between 7 - 14 business days.  


USPS


USPS First Class mail is the most economical shipping method that we offer. In certain area, USPS may deliver mail on Saturday. Please check with your local USPS post office about their delivery schedule. USPS only deliver on normal business day and Saturday non-holiday.


If you choose USPS, you order may arrive between 1 to 7 days later depending on how close your address from our location in Irvine, CA. For example: order ship to Anaheim, CA will arrive 2 - 3 days later (except Sunday or holiday) and order ship to Orlando, FL will arrive 4 - 5 days later (except Sunday or holiday). Order ship to Canada and due to custom inspection, this may take between 15 - 20 business days.  


Please keep in mind that delay is possible due to weather condition, natural disaster, or COVID-19 safety mandate.


For tracking purpose, both FedEx and USPS will ship with tracking number. Please check your order acknowledgement email or login to your Hyundai AutoEver free account for the tracking number.

When will the order ship?

Orders are typically processed within 1 to 2 business days. When an order is placed before 10am PST, we will do our best to process it same day. 


Please note: FedEx 2 day shipping does not deliver on the weekend or holiday.


Please call us at 888-757-0010 if you need to make any changes or cancel to your order.

How can I track my order?

Please login to your Hyundai AutoEver Free Account and then go to MY ORDERS to find your tracking number. Please call the shipping carrier if you experience a long delay. Please call us at 888-757-0010 if you suspect a lost package.  

No quotes are available for this order at this time

This error message usually appear during the shipping order check-out process. The cause of the error is usually due to the address either cannot be found or there is a typo on the address. Please use Google search to confirm your address and try again.


Example of most common issue: 

CAN zip code T7Z 2G1 being entered without space in between T7Z2G1.


Download & Setting

Map Update Process & Issues

After Installation Issues

Routing Issues

Missing Map Data

Non-navigation Inquiries

Feature How To & Request

Other

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