FAQ

General
Pricing/Payments/Refunds
Map Updates
Apple CarPlay/ Android Auto (AC/AA)
Downloading
Troubleshooting (installation issues)
Missing Map Data
Routing
Shipping
Other
Contact

General

Which vehicles are eligible for map updates on this site?
All built-in navigation equipped Kia, Hyundai, or Genesis models purchased in the United States or Canada. A few models require dealer assistance. Please check for your vehicle by inputting the required information.
How do I know if my car has a built-in navigation?
Not to be confused with Android Auto or Apple CarPlay, the built-in navigation system does not require the use of any mobile phone device. Two ways to confirm your car has navigation - 1) look for a “MAP” hard key or 2) go to the system info page on your display screen (usually under hard key “SETUP”, then “System” or “Sys Info” on the touchscreen). If your car has navigation, there will be a “map version” number displayed.
How do I check the current map version in my vehicle?
In your infotainment system, go to your system info page located in the settings to find the map version.
How do I know if my map version is older than the current map version?
If the map version starts with a lower number than the current one offered, then you can update. For example, if your map version is 10.47.xxx and the current version available is 12.47.xxx, you can update.
What’s the difference between downloading the map or ordering it by mail?
Both products provide the same software. Downloading is free though while the shipping option is $25 USD ($30 CAD). The benefit of the shipping option is that it skips the download process, which requires access to a PC and high-speed internet as the file sizes can be large.
How do I place an order?
Create a free account to start the process.
How do I update my car?
Once you order the update, you will receive a media (depending on your vehicle, a USB or SD card) in the mail. Follow the booklet instructions to install the update.
Do I have to update my map every year?
Map updates are not required to use the navigation system, but they are encouraged in order to get access to the latest roads and points of interest, which can change up to 15% every year.
How long does it take to update?
Update times vary by model but generally newer models take less time. They can be as short as 20 minutes and up to 3 hours. Please check the “vehicle update time'” information before placing the order.
Do I need to keep the car running while updating?
Yes the engine should be running during the update in order to keep the vehicle battery from dying.

Pricing/Payments/Refunds

Map Updates

Apple CarPlay/ Android Auto (AC/AA)

Downloading

Troubleshooting (installation issues)

Missing Map Data

Routing

Shipping

Other

Contact

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