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General Inquiries

Product & Pricing
New Map Update version 14.10 on Nov 23, 2020

Free map update will be available for download at the following websites:

update.hyundai.com

update.genesis.com

update.kia.com 


A purchase option will be available for other head units that do not qualify for the free download update (see below).

The same map update can also be purchased at www.mapnsoft.com website for $25.00 + shipping.

We temporary stop processing any new shipping order until 11/30/2020.


Map update for the following 2 vehicles are delayed until mid December 2020:
2021 Santa Fe

2021 Elantra


Version 14.10 map update is available for the following vehicles:


USA

 

HYUNDAI
GENESIS
KIA
2015-17 Azera
2019-20 G70
2017-18 Cadenza
2017-18 Elantra
2015-16 G80 (8 in. Touch)
2019 Cadenza
2018 Elantra Sport
2015-17 G80 (9.2 in. Touch)
2020 Cadenza
2019-20 Elantra
2017 G80 (8 in. Touch)
2017-18 Forte Koup
2021 Elantra
2017-19 G90
2017-18 Forte 5Door
2016-17 Elantra GT
2018 G80 (8 in. Touch)
2017-18 Forte 4Door
2018 Elantra GT
2018 G80 (9.2 in. Touch)
2019 Forte 4Door
2019-20 Elantra GT
2019 G80 (9.2 in. Touch)
2020 Forte 4Door
2015-16 Genesis (9.2 in. Touch)
2019-20 G80 (8 in. Touch)
2016-18 K900
2015-16 Genesis (8 in. Touch)
2020 G80 (9.2 in Touch)
2019-20 K900
2017-18 Ioniq Hybrid
2020 G90
2017-18 Niro
2019 Ioniq Hybrid
2021 G90

2019 Niro
2020 Ioniq Hybrid


2020 Niro
2017-18 Ioniq Electric


2019 Niro Electric
2019 Ioniq Electric


2020 Niro Electric
2020 Ioniq Electric


2018-19 Niro Plug-in Hybrid
2018 Ioniq Plug-in Hybrid


2020 Niro Plug-in Hybrid
2019 Ioniq Plug-in Hybrid


2015 Optima
2020 Ioniq Plug-in Hybrid


2016-17 Optima JF
2018 Kona


2016-17 Optima JFIA
2019 Kona (Iron man edition)


2018 Optima
2019-20 Kona


2019-20 Optima
2018-19 Kona Electric


2021 K5
2020 Kona Electric


2015-16 Optima Hybrid
2019-20 Nexo Fuel Cell


2017 Optima Hybrid
2020 Palisade


2018 Optima Hybrid
2017-18 Santa Fe (7+ seat)


2019-20 Optima Hybrid
2017-18 Santa Fe (5 seat)


2017 Optima Plug-in Hybrid
2019 Santa Fe (7+ seat)


2018 Optima Plug-in Hybrid
2019-20 Santa Fe (5 seat)


2019-20 Optima Plug-in Hybrid
2021 Santa fe


2015-16 Sedona
2015 Sonata


2017-18 Sedona
2016-17 Sonata


2019-20 Sedona
2018 Sonata


2021 Seltos
2019 Sonata


2016-18 Sorento
2020 Sonata


2019 Sorento
2016 Sonata Hybrid


2020 Sorento
2017 Sonata Hybrid


2021 Sorento
2018 Sonata Hybrid


2021 Sorento Hybrid
2019 Sonata Hybrid


2014 Soul
2020 Sonata Hybrid


2015-16 Soul
2016 Sonata Plug-in Hybrid


2017 Soul
2017 Sonata Plug-in Hybrid


2018-19 Soul
2018 Sonata Plug-in Hybrid


2020 Soul
2019 Sonata Plug-in Hybrid


2015-16 Soul Electric
2016-17 Tucson


2017-18 Soul Electric
2018 Tucson


2019 Soul Electric
2019-20 Tucson


2020 Soul Electric
2016-17 Veloster


2017 Sportage
2019-21 Veloster


2018 Sportage
2021 Veloster N


2019-20 Sportage
2020 Venue


2021 Sportage




2018 Stinger




2019-20 Stinger




2020 Telluride


CAN


HYUNDAI
GENESIS
KIA
2017-18 Elantra
2015-16 G80 (8 in. Touch)
2017-18 Cadenza
2018 Elantra Sport
2015-17 G80 (9.2 in. Touch)
2019 Cadenza
2019-20 Elantra
2017 G80 (8 in. Touch)
2017-18 Forte Koup
2021 Elantra
2017-19 G90
2017-18 Forte 5Door
2016-17 Elantra GT
2018 G80 (8 in. Touch)
2017-18 Forte 4Door
2018 Elantra GT
2018-19 G80 (9.2 in. Touch)
2020 Forte 5Door
2019-20 Elantra GT
2019 G80 (8 in. Touch)
2019-20 Forte 4Door
2015-16 Genesis (8 in. Touch)
2020 G80 (9.2 in. Touch)
2016-18 K900
2015-16 Genesis (9.2 in. Touch)
2020 G90
2019-20 K900
2017-18 Ioniq Hybrid
2021 G90
2017-18 Niro
2019 Ioniq Hybrid


2019 Niro
2020 Ioniq Hybrid


2020 Niro
2017-18 Ioniq Electric


2019 Niro Electric
2019 Ioniq Electric


2020 Niro Electric
2020 Ioniq Electric


2018-19 Niro Plug-in Hybrid
2018-19 Ioniq Plug-in Hybrid


2020 Niro Plug-in Hybrid
2020 Ioniq Plug-in Hybrid


2015 Optima
2018 Kona


2016-17 Optima JF
2019-20 Kona


2016-17 Optima JFIA
2019 Kona Electric


2018 Optima
2020 Kona Electric


2019-20 Optima
2019-20 Nexo Fuel Cell


2021 K5
2020 Palisade


2015-16 Optima Hybrid
2017-18 Santa Fe (7+ seat)


2017 Optima Hybrid
2017-18 Santa Fe (5 seat)


2018 Optima Hybrid
2019 Santa Fe (7+ seat)


2019-20 Optima Hybrid
2019-20 Santa Fe (5 seat)


2017 Optima Plug-in Hybrid
2021 Santa fe


2018 Optima Plug-in Hybrid
2015 Sonata


2019-20 Optima Plug-in Hybrid
2016 Sonata


2018-20 Rio 5Door
2017 Sonata


2015-16 Sedona
2018 Sonata


2017-18 Sedona
2019 Sonata


2019-20 Sedona
2020 Sonata


2021 Seltos
2016 Sonata Hybrid


2016-18 Sorento
2017 Sonata Hybrid


2019 Sorento
2018 Sonata Hybrid


2020 Sorento
2019 Sonata Hybrid


2021 Sorento
2020 Sonata Hybrid


2021 Sorento Hybrid
2016 Sonata Plug-in Hybrid


2014-16 Soul
2017 Sonata Plug-in Hybrid


2017 Soul
2018 Sonata Plug-in Hybrid


2018-19 Soul
2019 Sonata Plug-in Hybrid


2020 Soul
2016-17 Tucson


2015-16 Soul Electric
2018 Tucson


2017-18 Soul Electric
2019-20 Tucson


2019 Soul Electric
2019-21 Veloster


2020 Soul Electric
2021 Veloster


2017 Sportage
2020 Venue


2018 Sportage
2019-20 G70


2019-20 Sportage




2021 Sportage




2018 Stinger




2019-20 Stinger




2020 Telluride


GEN 3 map update available on Shipping Order at www.mapnsoft.com 
!!!  We temporary stop processing any new order until 11/23/2020. !!!


USA


HYUNDAI
KIA
2014 Azera
2014-16 Cadenza
2014-16 Elantra
2014-16 Forte 2 Door
2013-16 Santa Fe 
2014-16 Forte 4 Door
2013-16 Santa Fe XL
2014-16 Forte 5 Door
2014 Sonata
2014 Optima
2014-15 Tucson
2014 Optima Hybrid
2014-18 Tucson Fuel Cell
2015-17 Rio 4 Door
2014-16 Genesis Coupe
2015-17 Rio 5 Door


2014-15 Sorento


2014-16 Sportage


CAN


HYUNDAI
KIA
2014-16 Elantra
2014-16 Cadenza
2013-16 Santa Fe
2014-16 Forte 2 Door
2013-16 Santa Fe XL
2014-16 Forte 4 Door
2014 Sonata
2014-16 Forte 5 Door
2014-15 Tucson
2014 Optima
2014-18 Tucson Fuel Cell
2014 Optima Hybrid
2014-16 Genesis Coupe
2015-17 Rio 4 Door


2015-17 Rio 5 Door


2014-18 Rondo


2014-15 Sorento


2014-16 Sportage



Please contact us via Chat portal or at 888.757.0010 for more info.


Shipping Option temporary not available

We are very close to releasing the map update v14.10 on Nov 23, 2020. Therefore we have disabled the shipping option for the v14.0 on select vehicles & v14.5 on all vehicles. We want our customers to have the latest and greatest product available. Shipping order will reopen on Nov 30, 2020. Thank you for understanding.

Map Update version 14.5 on Aug 25, 2020

The version 14.5 map update is a special release by Hyundai, KIA, & Genesis Motor of America and the update is available for the following GEN 4, GEN 5, and Premium Navigation System:

  • 7“/8” Standard navigation
  • 10.25“ Standard navigation with wide screen
  • 9.2“ Premium navigation
  • 12.3“ Premium navigation


You will need to download the software to be able to retrieve the map update for your vehicle. Please go to either one of these websites to get the software:


Version 14.5 map update is available for the following model years and later.

Version 14.0 map update is available for older vehicles at www.mapnsoft.com


HYUNDAI

 

Azera2015
Elantra2017
Elantra GT2016
Ioniq Hybrid2017
Ioniq EV2017
Ioniq Plug-in Hybrid2018
Kona2018
Kona (Iron man edition)2019
Kona Electric2019
Nexo2019
Palisade2020
Santa Fe Sport / Santa Fe2017
Santa Fe (Long Body) / XL2017
Sonata2015
Sonata Hybrid2016
Sonata Plug-in Hybrid2016
Tucson2016
Tucson Fuel CellNA
Veloster2016
Venue2020
EQUUSNA
Genesis CoupeNA
Genesis (DIS JogDial)2015
Genesis (Touch)2015


KIA

 

BorregoNA
Cadenza2017
Forte 2-Door2017
Forte (4-Door)2017
Forte 5-Door2017
K9002016
Niro2017
Niro Plug-in Hybrid2018
Niro EV2019
Optima2015
Optima Hybrid2015
Optima Plug-in Hybrid2017
Rio (4-Door)NA
Rio 5-DoorNA
RondoNA
Sedona2015
Seltos2021
Sorento2016
Soul2014
Soul EV2015
Sportage2017
Stinger2018
Telluride2020


GENESIS

 

G902020
G80 (9.2in Premium)2017
G80 (8in Touch)2017
G702019



Please follow this link to check the required SD card/USB drive size: 

https://owners.hyundaiusa.com/content/dam/hyundai/us/myhyundai/glovebox-manual/2020/Hyundai-Vehicle-Map-requirements.pdf 


Please contact us if you have any other questions

Why there is no download option for my map update?

The decision for download/free update availability is coming from Hyundai, Genesis, and KIA Corporation, not MnSOFT. As you may notice, the v14.5 map update released in Aug 25, 2020 is part of the global offering thru the manufacturer website (instead from MnSOFT website). Please call the manufacturer customer care for any concerns you may have about the map update availability options.


At the moment, free download map updates are available only for the GEN 4, GEN 5, GEN 5 Wide, P. GEN 2, and P. GEN 5 head units. Shipping option is also available. If you happen to own a vehicle with GEN 1, GEN 2, and P. GEN 1, map update is only available thru a shipping method. Please go to www.mapnsoft.com to purchase your latest map update. 


Another possible reason you cannot find the map update either at the download/shipping option is we don't have the map update for your new car yet, example: 2021 year model.

How much is the map update cost?

Map update is Free when you choose to download it. You must have Hi-speed Internet connection and will be required to provide your own SD card or USB thumb drive to store the downloaded files. Wireless or mobile Internet type of connection is not recommended. You also have option to purchase the map update and ship it to you; the cost is $25 USD* (or $30 CAD)* for the product plus shipping & handling fee.


To download your free update, please visit the following websites:


To purchase your map update, please visit www.mapnsoft.com 


*This fee does not apply to 2017 & newer Genesis customers.

Map update for my vehicle year or model is not available; can I purchase/download one from a different year or model?

Although some map updates may share the same files & configurations, we highly recommend for you to only order map update for your vehicle year and/or model.  Please call us at 888-757-0010 for any questions.

Can I buy the map update and have it ship?

Yes, you can purchase the map update for your vehicle at https://www.mapnsoft.com 

Map update is $25 USD or $30 CND + shipping fee


We use Paypal for the online payment gateway, but Paypal account is not required.

Check out as guest to pay using VISA, Master Card, Discover, and AMEX.

Is there any advantage to purchase the map update instead of downloading it?

Yes, convenient of having your map update arrive in an SD card or a USB drive and ready to install. Otherwise, you may have to reuse or to purchase the correct type and size of SD card or USB drive for the download. Please also make sure you meet the minimum system and download requirements. The map update content is exactly the same between a purchase and a download.

Do I have to update my map every year?

Map updates are not required to use the navigation system, but they are encouraged in order to get access to the latest roads and points of interest, which can change up to 15% every year. 


If you are looking for a specific address or POI, please call us at 888-757-0010 to check prior purchasing/downloading the update.

Can I purchase/download the Canadian product to be installed on a USA system or via versa?

Although the map update contains both countries, the country software version is not interchangeable. You have to purchase the correct country software version for your vehicle.

When are map updates released?

There are two map releases per year - Spring (around March) and Fall (around October). For older models (typically 2013 and older), there is one map release per year in the Spring.


The next map update release is scheduled on 11/23/2020. Please follow this link for more info.

How to tell if I have GEN 4, GEN 5, or GEN 5 Wide?

You can tell by the SW ver in the System Info of the head unit. For examples:

  • If the SW ver: ST.JF.USA.E533.190218 - The "E" between the USA and 533 is for GEN 4
  • If the SW ver: TLFL.USA.SOP.V115.200324.STD_H - The "V" between the USA and 115 is GEN 5
  • If the SW ver: LX2.CAN.S5W_M.V004.001.200826  - The "S5W" is for GEN 5 Wide
What type of payment do you accept?

For shipping order, we accept: VISA, Master Card, American Express, Discover, and Paypal*.


Remember please check to make sure your map update is available for download because it is free to download.


* you don't need to create a Paypal account

How to order older version map update?

Thank you for your interest for the older version, but we do not sell older version to prevent accidental downgrade. Downgrading from the newer version to older one will permanently damage the head unit. If you have an issue with the current update, we suggest to discuss it with us either thru the chat portal or call us at 888.757.0010

Return & Refund
What is the Return Policy?

You may return the product within 30 Days after product is delivered and not installed yet. Please mail the package with tracking#. Product that has been installed cannot be returned unless defective. Defective product or product damaged by shipping company during transit for delivery can only be exchanged for same item. Shipping & handling fee is not refundable. We will provide return label when we shipped or recommended the wrong product. Please call us at 888-757-0010 for any questions or to start the process.

Can I exchange the map update if I ordered the wrong one?

If you ordered the wrong product and would like to exchange it, please call us immediately at 888-757-0010 to start the process. You will be required to purchase the correct product first and we will ship the return label with your new order. We will process the refund less the shipping & handling fee after we received the wrong product.

Can I return the product if I am not satisfied?

We are sorry that you are not satisfied with the product, but we only accept return for refund if the product has not been installed. If you haven't contact us yet, please call 888-757-0010 and let us know what the issue is.

Can I return the product if it doesn’t contain certain address, point of interest, or road?

Return for refund is permissible if the product has not been installed.  It is our goal to deliver the latest roads and points of interest available, but due to the natural passage of time from when these millions of these data points are collected, compiled, tested, and released, some information may not be available.  Please contact us to check on any specific addresses, point of interests, or roads prior to purchasing the product. You can also submit missing data by using the REPORT MAP ERRORS link: https://www.mapnsoft.com/hyundai/map-error-reporter   

When can I get my refund?

Please call us at 888-757-0010 to start the return process. When we received the product, we will refund only the cost of the product.  Shipping & handling fee is not refundable.  Original packaging is required for a refund to be processed.

Shipping
Why do I need to create a MnSOFT free account?

The free account will allow you to track your order, shipping, and access to re-download. We respect your privacy and your information is only accessible to MnSoft.


MnSOFT free account is not the same as MyHyundai / MyKIA / MyGenesis account.

My shipping got delayed, what can I do?

We are sorry that your shipment got delayed. Since we are not affiliated with the shipping company, we are not responsible for any delivery delay that is happening at the delivery company. Please contact them with the shipping tracking number to find out what they can do for you.

When will the order ship?

Orders are typically processed within 1 to 2 business days. When orders are placed before 10am PST we do our best to process them same day. Please call us at 888-757-0010 if you need to make any changes or cancel to your order.

How can I track my order?

Please login to your FREE ACCOUNT and then go to MY ORDERS to find your tracking number. Please call us at 888-757-0010 if you experience a long delay or suspect a lost package.

Shipping to Canada only FedEx

Currently we are only offering FedEx Ground and International for shipping to Canada. We used to offer USPS, but we have to remove it from the shipping option because they lost many packages to Canada and they have no customer service to resolve the issue. 


We are not just shipping 1 SD card or 1 USB drive to the customer, the 12 x 8 bubble envelope include the SD card/USB drive inside a protective case, instruction booklet, and tracking service. 

Shipment tracking show delivered, but I don't receive the package.

We understand your frustration with the lost or stolen package caseSince we are not affiliated with the shipping company, we won't be able to help you with this case. We suggest that you contact the shipping company and open an investigation with them. The sooner you do that, the better chance they can find your package especially if they delivered it to the wrong address. If you package was stolen, we suggest you report it to the local authority, then place a new order, and have it ship to a different address that is more secure.

The package is lost per shipment tracking

Sometimes shipping company made a mistake and we would like to help you with this case. Please contact us during normal business hours via chat portal or at 888.757.0010 with your order and tracking number ready. If your package is lost during the delivery process, we will be glad to replace the order for you.


If your package is lost after it has been delivered, please visit this link.

Download & Setting

Map Update Process & Issues

After Installation Issues

Routing Issues

Missing Map Data

Apple Car Play / Android Auto

Feature How To & Request

Other

Call Center Manual

Contact

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