FAQ

General Inquiries
Download & Setting
Map Update Process & Issues
After Installation Issues
Routing Issues
Missing Map Data
Apple Car Play / Android Auto
Feature Request
Call Center Manual
Contact

General Inquiries

Product & Pricing
How much is the map update cost?
Map update is Free when you choose to download it. You must have Hi-speed Internet connection and will be required to provide your own SD card or USB thumb drive to store the downloaded files. Wireless or mobile Internet type of connection is not recommended. You also have option to purchase the map update and ship it to you; the cost is $25 USD* (or $30 CAD)* for the product plus shipping & handling fee. *This fee does not apply to 2017 & newer Genesis customers.
Is there any advantage to purchase the map update instead of downloading it?
The only advantage on purchased map update is it will arrive in the correct media, SD card or USB drive. The map update content is exactly the same between purchased or downloaded.
Map update for my vehicle year or model is not available; can I purchase/download one from a different year or model?
Although some map updates may share the same files & configurations, we highly recommend for you to only order map update for your vehicle year and/or model.  Please call us at 888-757-0010 for any questions.
When are map updates released?
There are two map releases per year - Spring (around March) and Fall (around October). For older models (typically 2013 and older), there is one map release per year in the Spring.
Do I have to update my map every year?
Map updates are not required to use the navigation system, but they are encouraged in order to get access to the latest roads and points of interest, which can change up to 15% every year.
Can I purchase/download the Canadian product to be installed on a USA system or via versa?
Although the map update contains both countries, the country version is not interchangeable. You have to purchase the correct country version for your vehicle.
I’m moving to another country outside of US/Canada. Can I get the map for another country?
No. Unfortunately, the map software for vehicles purchased in the US or Canada are only compatible for the North America region.
Return & Refund
What is the Return Policy?
You may return the product within 30 Days after product is delivered and not installed yet. Please mail the package with tracking#. Product that has been installed cannot be returned unless defective. Defective product or product damaged by shipping company during transit for delivery can only be exchanged for same item. Shipping & handling fee is not refundable. We will provide return label when we shipped or recommended the wrong product. Please call us at 888-757-0010 for any questions or to start the process.
Can I exchange the map update if I ordered the wrong one?
If you ordered the wrong product and would like to exchange it, please call us immediately at 888-757-0010 to start the process. You will be required to purchase the correct product first and we will ship the return label with your new order. We will process the refund less the shipping & handling fee after we received the wrong product.
When can I get my refund?
Please call us at 888-757-0010 to start the return process. When we received the product, we will refund only the cost of the product.  Shipping & handling fee is not refundable.  Original packaging is required for a refund to be processed.
Can I return the product if I am not satisfied?
We are sorry that you are not satisfied with the product, but we only accept return for refund if the product has not been installed. If you haven't contact us yet, please call 888-757-0010 and let us know what the issue is.
Can I return the product if it doesn’t contain certain address, point of interest, or road?
Return for refund is permissible if the product has not been installed.  It is our goal to deliver the latest roads and points of interest available, but due to the natural passage of time from when these millions of these data points are collected, compiled, tested, and released, some information may not be available.  Please contact us to check on any specific addresses, point of interests, or roads prior to purchasing the product. You can also submit missing data by using the REPORT MAP ERRORS link.  
Shipping
How can I track my order?
Please login to your FREE ACCOUNT and then go to MY ORDERS to find your tracking number. Please call us at 888-757-0010 if you experience a long delay or suspect a lost package.
When will the order ship?
Orders are typically processed within 1 to 2 business days. When orders are placed before 10am PST we do our best to process them same day. Please call us at 888-757-0010 if you need to make any changes or cancel to your order.
Why do I need to create a free account?
The free account will allow you to track your order, shipping, and access to re-download. We respect your privacy and your information is only accessible to MnSoft.
My shipping got delayed, what can I do?
We are sorry that your shipment got delayed. Since we are not affiliated with the shipping company, we are not responsible for any delivery delay that is happening at the delivery company. Please contact them to find out what they can do for you.
Can Hyundai-MnSoft ship the product outside the USA or Canada?
We do not ship internationally, but please call us for special circumstance & consideration.

Download & Setting

Map Update Process & Issues

After Installation Issues

Routing Issues

Missing Map Data

Apple Car Play / Android Auto

Feature Request

Call Center Manual

Contact

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