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System & Map Update version 16.0
On Apr 28, 2022 GEN 4 and newer system & map update will be available for free download at:
Purchase option will be available at www.mapnsoft.com website for $25 USD/$30 CAD + shipping & handling:
GEN 5 W, P GEN 5 & P GEN 6 - May 25, 2022
Download for v16.0 system & map updates are available for the following vehicles:
USA
HYUNDAI | GENESIS | KIA | ||
2015-17 Azera 2017-22 Elantra 2022 Elantra N 2021 Elantra Hybrid 2016-20 Elantra GT 2015-16 Genesis (9.2 in. Touch) 2014-16 Genesis (8 in. Touch) 2022 Ioniq 5 2017-22 Ioniq Hybrid 2017-21 Ioniq Electric 2018-22 Ioniq PHEV 2018-22 Kona 2022 Kona N 2019 Kona (Iron man edition) 2018-22 Kona Electric 2019-21 Nexo 2020-22 Palisade 2022 Santa Cruz 2017-22 Santa Fe (5 seats) 2017-19 Santa Fe (7+ seats) 2021-22 Santa Fe Hybrid 2022 Santa Fe PHEV 2015-22 Sonata 2016-22 Sonata Hybrid 2016-19 Sonata Plug-in Hybrid 2016-22 Tucson 2022 Tucson Hybrid 2022 Tucson PHEV 2016-17 Veloster 2019-21 Veloster 2021 Veloster N 2020-22 Venue | 2019-22 G70 2023 electrified G80 2017-22 G80 (9.2 in. Touch) 2017-20 G80 (8 in. Touch) 2020-22 G90 2022 GV70 2021-22 GV80 | 2017-21 Cadenza 2022 Carnival 2022 EV6 2017-18 Forte 2 Doors 2017-22 Forte 4 Doors 2017-18 Forte 5 Doors 2021-22 K5 2021 K5 GT 2016-20 K900 2017-22 Niro 2018-22 Niro Electric 2019-22 Niro PHEV 2015-20 Optima 2015-20 Optima Hybrid 2017-20 Optima Plug-in Hybrid 2015-21 Sedona 2021-22 Seltos 2016-22 Sorento 2021-22 Sorento Hybrid 2022 Sorento PHEV 2014-22 Soul 2015-22 Soul Electric 2017-23 Sportage 2023 Sportage Hybrid 2018-22 Stinger 2020-22 Telluride |
CAN
HYUNDAI | GENESIS | KIA | ||
2017-21 Elantra 2022 Elantra N 2016-20 Elantra GT 2021 Elantra Hybrid 2015-16 Genesis (9.2 in. Touch) 2014-16 Genesis (8 in. Touch) 2022 Ioniq 5 2017-21 Ioniq Hybrid 2017-21 Ioniq Electric 2018-21 Ioniq PHEV 2018-22 Kona 2022 Kona N 2019-22 Kona Electric 2019-21 Nexo 2020-22 Palisade 2022 Santa Cruz 2017-22 Santa Fe (5 seats) 2017-19 Santa Fe (7+ seats) 2021-22 Santa Fe Hybrid 2022 Santa Fe PHEV 2015-22 Sonata 2016-22 Sonata Hybrid 2016-19 Sonata PHEV 2016-22 Tucson 2022 Tucson Hybrid 2022 Tucson PHEV 2019-21 Veloster 2021 Veloster N 2020-22 Venue | 2019-22 G70 2023 electrified G80 2017-22 G80 (9.2 in. Touch) 2017-20 G80 (8 in. Touch) 2020-22 G90 2022 GV70 2021-22 GV80 | 2017-19 Cadenza 2022 Carnival 2022 EV6 2017-18 Forte 2 Doors 2017-22 Forte 4 Doors 2017-22 Forte 5 Doors 2021-22 K5 2021 K5 GT 2016-20 K900 2017-22 Niro 2018-22 Niro PHEV 2019-22 Niro Electric 2015-20 Optima 2015-20 Optima Hybrid 2017-20 Optima PHEV 2018-19 Rio 4 Doors 2018-19 Rio 5 Doors 2015-21 Sedona 2021-22 Seltos 2016-21 Sorento 2021-22 Sorento Hybrid 2022 Sorento PHEV 2014-22 Soul 2015-22 Soul Electric 2017-23 Sportage 2023 Sportage Hybrid 2018-22 Stinger 2020-22 Telluride |
On May 5, 2022 purchase option available for head units that do not qualify for free download.
GEN 3, GEN 2 & GEN 1.5 system & map updates are only available thru shipping order at www.mapnsoft.com
USA
HYUNDAI | KIA | |
2012-14 Azera 2011-16 Elantra 2013-15 Elantra GT 2010-16 Genesis Coupe 2013-14 Genesis (8 in. Touch) 2010-16 Santa Fe 2013-16 Santa Fe XL 2011-14 Sonata 2011-15 Sonata Hybrid 2010-15 Tucson 2014-18 Tucson Fuel Cell | 2014-16 Cadenza 2011-16 Forte 2 Doors 2011-16 Forte 4 Doors 2011-16 Forte 5 Doors 2009-14 Optima 2011-14 Optima Hybrid 2011-17 Rio 4 Doors 2011-17 Rio 5 Doors 2010 Rondo 2009-2014 Sedona 2010-15 Sorento 2011-2013 Soul 2009-16 Sportage |
CAN
HYUNDAI | KIA | |
2012-17 Azera 2011-16 Elantra 2013-15 Elantra GT 2010-16 Genesis Coupe 2013-14 Genesis (8 in. Touch) 2010-16 Santa Fe 2013-16 Santa Fe XL 2011-14 Sonata 2011-15 Sonata Hybrid 2010-15 Tucson 2014-18 Tucson Fuel Cell | 2014-16 Cadenza 2011-16 Forte 2 Doors 2011-16 Forte 4 Doors 2011-16 Forte 5 Doors 2009-14 Optima 2011-14 Optima Hybrid 2011-17 Rio 4 Doors 2011-17 Rio 5 Doors 2010 Rondo 2014-18 Rondo 2009-2014 Sedona 2010-15 Sorento 2011-13 Soul 2009-16 Sportage |
Nov 2021, v15.5, system & map update for the following vehicles is available at www.mapnsoft.com:
2012-15 Veloster USA
2012-17 Veloster CAN
2017-19 G90 USA & CAN
Due to system bug update is not available for the following vehicles:
2014-16 Hyundai EQUUS USA & CAN
2013-14 Hyundai Genesis (9.2 in. Touch) USA & CAN
2015 KIA K900 USA & CAN
Please contact us via Chat portal or email for more info.
The decision for download/free update availability is coming from Hyundai, Genesis, and KIA Corporation, not Hyundai AutoEver. As you may notice the current system & map update is the global offering thru the manufacturer website (instead from Hyundai AutoEver website). Please call the manufacturer customer care for any concerns you may have about the map & software update availability options.
At the moment, free download system & map updates are available only for the GEN 4, GEN 5, GEN 5 Wide, P GEN 2, P GEN 5, and P GEN 6 head units. Shipping option is also available for those head units. If you happen to own a vehicle with GEN 1, GEN 2, and P GEN 1, system & map update is only available thru a shipping method. Please go to www.mapnsoft.com to purchase your latest system & map update.
Another possible reason you cannot find the system & map update either at the download or shipping option is there is no system & map update for the new car yet, example: 2022 or 2023 year model.
Depending on your head unit, you will need either SD card or USB drive to install the system & map update.
You will receive either SD card or USB drive when you order the system & map update from www.mapnsoft.com.
If you are planning to download the system & map update, please follow the media type requested by the Navigation Updater software.
SD card: max size 32 GB (do not use micro SD card)
USB drive: max size 64 GB
Please remove all files from your existing media before copying/downloading* files for the system & map update.
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* Navigation Updater will format your media prior the download process.
An exception for 2015 Hyundai Genesis JogDial, this vehicle head unit require both SD card and USB drive to start the update process. Please follow this link for detail instruction.
System & Map update is Free when you choose to download it. You must have high-speed Internet connection and will be required to provide your own SD card or USB thumb drive to store the downloaded files. Wireless or mobile Internet type of connection is not recommended. You also have option to purchase the map & software update and ship it to you; the cost is $25 USD* (or $30 CAD)* for the product plus shipping & handling fee.
To download your free update, please visit the following websites:
To purchase your system & map update, please visit www.mapnsoft.com
*This fee does not apply to 2018 & newer Genesis customers.
Yes, the SD card or USB drive include both system* & map data update. You do not need to download the update when you receive the SD card or USB drive from us.
*2013 and older vehicles will only receive map data update.
You can tell by the SW ver in the System Info of the head unit. For examples:
- If the SW ver: ST.JF.USA.E533.190218 - The "ST" at the beginning is for GEN 4
- If the SW ver: TLFL.USA.SOP.V115.200324.STD_H - The "V" between the USA and 115 is GEN 5
- If the SW ver: LX2.CAN.S5W_M.V004.001.200826 - The "S5W" is for GEN 5 Wide
or you can use the list below
FS
2012 - 2015 Veloster 2012 - 2017 Veloster (CAN only) |
GEN 1
Hyundai 2008 - 2010 Sonata 2010 - 2012 Genesis 8" Touch Only | KIA 2009 Borrego 2010 Rondo 2009 - 2014 Sedona 2009 - 2010 Sportage |
GEN 1.5
Hyundai 2010 - 2012 Santa Fe 2010-2013 Tucson 2010 - 2012 Genesis Coupe 2013 Genesis Touch | KIA 2011 - 2013 Forte 2/4/5 Doors 2009 - 2010 Optima 2010 - 2013 Sorento |
GEN 2
Hyundai 2012 - 2013 Azera 2014 - 2017 Azera (CAN only) 2011 - 2013 Elantra 2013 - 2015 Elantra GT 2011 - 2013 Sonata 2011 - 2015 Sonata Hybrid 2013 Genesis Coupe | KIA 2011 - 2013 Optima 2011 - 2013 Optima Hybrid 2011 - 2014 Rio (all models) 2011 - 2013 Soul 2011 - 2013 Sportage |
GEN 3
Hyundai 2014 Azera 2014 - 2016 Elantra 2013 - 2016 Santa Fe (all models) 2014 Sonata 2014 - 2015 Tucson 2014 - 2018 Tucson Fuel Cell 2014 - 2016 Genesis Coupe | KIA 2014 - 2016 Cadenza 2014 - 2016 Forte (all models) 2014 Optima 2014 Optima Hybrid 2015 - 2017 Rio (all models) 2014 - 2018 Rondo (CAN only) 2014 - 2015 Sorento 2014 - 2016 Sportage |
GEN 4
Hyundai 2015 - 2017 Azera 2017 - 2018 Elantra 2016 - 2017 Elantra GT 2017 - 2018 Ioniq Hybrid 2017 - 2018 Ioniq EV 2017 - 2018 Santa Fe (all models) 2015 - 2017 Sonata 2016 - 2017 Sonata Hybrid 2016 - 2017 Sonata PHEV 2016 - 2017 Tucson 2016 - 2017 Veloster 2015 - 2016 Genesis 8" Touch Only | Genesis G 80 8" Touch Only | KIA 2017 - 2018 Cadenza 2017 - 2018 Forte (all models) 2017 - 2018 Niro 2015 - 2017 Optima 2015 - 2017 Optima Hybrid 2017 Optima PHEV (CAN only) 2015 - 2018 Sedona 2016 - 2018 Sorento 2014 - 2017 Soul 2015 - 2018 Soul EV 2017 Sportage |
GEN 5
Hyundai 2019 - 2020 Elantra 2018 - 2020 Elantra GT 2019 Ioniq Hybrid 2019 Ioniq EV 2018 - 2019 Ionig PHEV 2018 - 2020 Kona 2019 Kona Iron Man Edition 2019 Kona EV 2019 - 2020 Santa Fe 2019 Santa Fe XL 2018 - 2019 Sonata 2018 - 2019 Sonata Hybrid 2018 - 2020 Sonata PHEV 2018 - 2020 Tucson 2019 - 2021 Veloster 2020 Venue | Genesis 2019 - 2020 G80 8" Touch Only 2019 - 2020 G70 | KIA 2019 Cadenza 2019 - 2020 Forte 4 Doors 2020 Forte 5 Doors (CAN only) 2019 Niro 2018 - 2019 Niro PHEV 2019 Niro EV 2018 - 2020 Optima 2018 - 2020 Optima Hybrid 2018 - 2020 Optima PHEV 2018 - 2019 Rio (CAN only) 2019 - 2020 Sedona 2019 - 2020 Sorento 2018 - 2019 Soul 2019 Soul EV 2018 - 2021 Sportage 2018 - 2020 Stinger |
GEN 5 Wide
Hyundai 2021 Elantra 2020 Ioniq 2022 Ioniq 5 2020 Ioniq EV 2020 Ioniq PHEV 2020 Kona EV 2020 - 2022 Palisade 2021 Santa Fe 2020 Sonata 2020 Sonata Hybrid 2021 Veloster N | Genesis 2022 G70 | KIA 2020 - 2021 Cadenza 2022 Carnival 2022 EV6 2020 - 2021 Niro 2020 - 2021 Niro PHEV 2020 - 2020 Niro EV 2021 K5 2021 Seltos 2021 Sorento 2021 Sorento Hybrid 2020 Soul 2020 Soul EV 2022 Stinger 2020 - 2022 Telluride |
P GEN 1
Hyundai 2014 - 2016 Equus 2013 - 2014 Genesis 9" JogDial | KIA 2015 K900 |
P GEN 2
Hyundai 2015 - 2016 Genesis JogDial | Genesis 2017 - 2019 G80 9.2" JogDial | KIA 2016 - 2018 K900 |
P GEN 5
Hyundai 2019 - 2020 Nexo | Genesis 2020 - 2021 G90 2020 G80 9.2" JogDial | KIA 2019 - 2020 K900 |
P GEN 6
Hyundai N/A | Genesis 2021 G80 2021 GV80 2022 GV70 | KIA N/A |
DIS 1
Hyundai 2009 - 2012 Genesis JogDial 2011 - 2013 EQUUS |
DIS 2
Genesis 2017 - 2019 G90 |
There are two system & map update releases per year - Spring (around April) and Fall (around November).
For older models (typically 2013 and older), there is only either Spring or Fall system & map update release per year.
There are 2 main components on the update: the system and map data for the head unit. The system part of the update includes many updates** such as Graphical User Interface, Apple CarPlay, Android Auto, Navigation, Phone, Radio, Widgets, etc. The map data will add the latest address*, POI*, etc. Some of the older vehicles may only get map data update.
* Please contact us via Chat portal or email to check availability for a specific address or POI.
** Please visit update.hyundai.com / update.genesis.com / update.kia.com to check on the new features
Although some system & map updates may share the same files & configurations, we highly recommend for you to only download or order system & map update for a specific vehicle year and model.
Please contact us on Chat portal or email for any questions.
Please watch the following video: https://youtu.be/gxKXe48DYIA
Please go to the following website to download the Navigation Updater software:
1. Check the Notification section to find out what new features/changes on the new system & map update
2. Click the Navigation Updates to download the Navigation Updater* software for either Windows or Mac OS
3. Click the Update Guide for the step by step installation guides from the computer to the vehicle.
4. Click the Customer Support if there is any issue
* Please use the Navigation Updater software to find the available system & map update.
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We recommend to use SW ver from the head unit to find the correct system & map update for the specific vehicle.
Although the system & map update contains map data for both countries, the head unit software version is not interchangeable. You must purchase the correct country for the head unit software version.
Please go to http://update.genesis.com to download and install the Navigation Updater software.
You will then use the Navigation Updater software to download the system & map update.
Please have a 64GB* USB drive ready for the system & map update download.
Please make sure there is no CD inside the head unit and any other media connected to it (except the update USB drive).
Disable the Bluetooth connection and do not drive around while the update is running.
Connect the update USB drive and please wait up to 15 sec for the install pop up to appear.
Any interruption prior to the install pop up will corrupt the update file/s**.
* Please do not use different size than 64GB.
** You will need to redownload the update again to fix the corrupted file/s.
Thank you for your interest for the older version, but we do not sell older version to prevent accidental downgrade. Downgrading from the newer version to older one may permanently damage the head unit. If you have an issue with the current update, we suggest to discuss it with us either thru the chat portal or email.
Map update is not required to use the navigation system, but it is recommended in order to get access to the latest roads and points of interest, which can change up to 15% every year.
If you are looking for a specific address or POI, please contact us via Chat portal or email to check prior purchasing the update.
Yes, you can purchase the system & map update for your vehicle at https://www.mapnsoft.com
The update is $25 USD or $30 CAD + shipping & handling fee
We use Paypal for the online payment gateway, but Paypal account is not required.
Check out as guest to pay using VISA, Master Card, Discover, and AMEX.
You may return the product within 30 Days after product is delivered and not installed yet. Please mail the package with tracking#. Product that has been installed cannot be returned unless defective. Defective product or product damaged by shipping company during transit for delivery can only be exchanged for same item. Shipping & handling fee is not refundable. We will provide return label when we shipped or recommended the wrong product. Please contact us via Chat portal or email for any questions or to start the process.
If you ordered the wrong product and would like to exchange it, please contact us via Chat portal or email to start the process. After we confirm that you have the wrong product, you will be required to return the order. We will process the new order after we received the return tracking# from you. Please do not return the order prior approval/confirmation from us.
We apologize, but we do not issue return label for the exchange or return for refund.
We are sorry that you are not satisfied with the product, but we only accept return for refund if the product has not been installed. If you haven't contact us yet, please contact us via Chat portal or email to let us know about the issue.
Return for refund is permissible if the product has not been installed. It is our goal to deliver the latest roads and points of interest available, but due to the natural passage of time from when these millions of these data points are collected, compiled, tested, and released, some information may not be available. Please contact us to check on any specific addresses, point of interests, or roads prior to purchasing the product. You can also submit missing data by using the REPORT MAP ERRORS link: https://www.mapnsoft.com/hyundai/map-error-reporter
Please contact us via Chat portal or email to start the return process. When we received the product, we will refund only the cost of the product. Shipping & handling fee is not refundable. Original packaging is required for a refund to be processed.
The free account will allow you to place a shipping order and track your order. We respect your privacy and your information is only accessible to Hyundai AutoEver.
Please go to www.mapnsoft.com to create/login to your free account.
Hyundai AutoEver free account is not the same as Hyundai / KIA / Genesis Owner Portal account.
Please follow this link to learn more about Owner Portal.
We are sorry that your shipment got delayed. Since we are not affiliated with the shipping company, we do not have any control for any delivery delay that is happening at the delivery company. Please contact them with the shipping tracking number to find out what they can do for you. Thank you for understanding.
We understand your frustration with the lost or stolen package case. If your package was lost or stolen, please contact us via Chat portal or email to report it or order the replacement. We will contact the shipping company to open an investigation with them. Please report this delivery issue as soon as possible.
Sometimes shipping company made a mistake and we would like to help you with this case. Please contact us during normal business hours via chat portal or email with your order and tracking number ready. If your package is lost during the delivery process, we will be glad to replace the order for you.
If your package is lost after it has been delivered, please visit this link.
You do not need a Paypal account to complete your purchase. You can use VISA, Mastercard, Discover or AMEX card to pay. To do so, please click on "Continue to Paypal" on the check out.
You will see the following screen (left). Please click on the "Pay with Debit or Credit Card" to continue.
The next screen (right) you will see the fields where you can enter your credit card info.
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You are about to place an order, but the "Add to Cart" button cannot be clicked.
There are 2 possible errors:
- VIN# is 17 digits long
- Device ID or SW version info is blank
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For shipping order, we accept: VISA, Master Card, American Express, Discover, and Paypal*.
Remember please check to make sure your map & software update is available for download because it is free to download.
* you don't need to create a Paypal account
It depends on when you place the order and the type of shipping you choose. Order is only being process during normal business day. Our shipping cut off time for any order to be shipped on the same day is 10 am PST. If you place an order after 10 am PST, your order will not ship until the next business day. We will inform you when we have shipping issue/delay such as backorder.
Hyundai AutoEver offer FedEx as our delivery carriers and we pay for their delivery service. Hyundai AutoEver do not have any affiliation or contract with the carrier.
FedEx
We offer FedEx 2 days and ground shipping option. Both FedEx options only deliver on normal business day.
If you choose FedEx 2 days shipping, please keep in mind this service does not include Saturday, Sunday, or holiday delivery.
For example: order placed on Friday (normal business day) 8 am PST, we process the order on the same day, and FedEx will deliver the order on Tuesday (normal business day).
If you choose FedEx ground, your order may arrive between 1 to 5 business days later depending on how close your address from our location in Irvine, CA. For example: order ship to Anaheim, CA will arrive 1 - 2 business days later and order ship to Orlando, FL will arrive 3 - 4 business days later. Order ship to Canada and due to custom inspection, this may take between 7 - 14 business days.
Please keep in mind that delay is possible due to weather condition, natural disaster, or COVID-19 safety mandate.
For tracking purpose, all orders will ship with tracking number. Please check your order acknowledgement email or login to your Hyundai AutoEver free account for the tracking number.
Orders are typically processed within 1 to 2 business days. When an order is placed before 10am PST, we will do our best to process it same day.
Please note: FedEx 2 day shipping does not deliver on the weekend or holiday.
Please contact us via Chat portal or email if you need to make any changes or cancel to your order.
Please login to your Hyundai AutoEver Free Account and then go to MY ORDERS to find your tracking number. Please call the shipping carrier if you experience a long delay. Please contact us via Chat portal or email if you suspect a lost package.
This error message usually appear during the shipping order check-out process. The cause of the error is usually due to the address either cannot be found or there is a typo on the address. Please use Google search to confirm your address and try again.
Example of most common issue:
CAN zip code T7Z 2G1 being entered without space in between T7Z2G1.
Download & Setting
We recommend using the correct size as recommended at the download website, Class 10 and UHS 1 or higher. Please do not use micro SD card + Adaptor.
PC System
Intel i3 or AMD A4 processor or better, 8 GB RAM or better, Minimum 100 GB Free local HD, Windows 10 Home OS, SD Card reader, or available USB connector.
Mac System
Intel i3 processor or better, 8 GB RAM or better, Minimum 100 GB Free local HD, Mac OS X, SD Card reader, or available USB connector.
PC System: Please go to "Control Panel" - "System" - "About" to retrieve your system info. Please open "Windows Explorer" and click on "This PC" to check on the C drive HD free space. See screenshots below:
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Mac System: Please click on the "Apple" icon on the top left corner on your desktop and then click on "About This Mac". "Overview" will give the system information and "Storage" will give the HD free space. See screenshots below:
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We recommend using wired Internet connection instead of wireless connection with minimum download speed of 60 Mbps. Please Google “speed test” to test your connection speed.
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We don’t recommend using any media size other than what is requested before you download the software. This is due to a possibility that the head unit is not capable to read larger size partition format.
Please click on the vehicle make to get the required SD card/USB drive size info:
No. Our downloader software is designed to work only on Windows 10 Home & Pro OS or Mac OS X.
Windows 10 Enterprise or Parallel Desktop are also not compatible.
Pop up error when trying to install the Navigation Updater on MacOS Big Sur or Monterey
Please do the following:
1. Use 2 fingers to click (touch pad) or press Control key + click (mouse) on the NavigationUpdaterInstaller app.
A drop down menu will only appear when you use 2 fingers on a touchpad or control key + mouse click
2. Click on Open from the drop down menu
(if you do not see "Open" on the pop up window, it means you didn't do step 1 correctly)
3. Click on Open one more time to start the installation.
4. During the installation process you will get the following pop up message, please enter your credential.
(Please make sure your credential has admin right to avoid any issue with the Navigation Updater later)
5. Next you will see selection for country, brand, language, and then the installation progress bar.
6. Click on Complete to finish the installation.
7. Please find the Navigation Updater within the Application category and double click to launch it.
Please contact us via Chat portal or email if you need further help with the installation.
“Did Not Copy to Portable Device” error CODE 201: ERR_COPY (file name)
“Did Not Copy to Portable Device” error CODE 202: ERR_FILE_SIZE (file name)
“Did Not Copy to Portable Device” error CODE 203: ERR_FILE_CRC (file name)
“Did Not Copy to Portable Device” error CODE 204: ERR_REMOVED_FLASHDRIVE
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When using Navigation Updater, if an error occurs while copying to the portable device, refer to the following steps. The error may be caused by a number of factors such as SD card, SD card reader, USB device, or PC security settings.
1. Check the status of your SD card, SD card reader, or USB drive
2. Pause or close firewall and security programs
3. If the error occurred while directly downloading to SD card or USB drive, then download to the hard drive and manually copy it to the portable device.
“Download Error” CODE 5: ERR_AG_NUMSPAN
“Download Error” CODE 1: ERR_FILE_SIZE
"Download Error" CODE 1: ERR_DOWNLOAD_7
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When using Navigation Updater, this download error occurs when a file is corrupted during the download process.
Please take the following steps. If this problem persists, please contact customer service.
1. Close the Navigation Updater program
2. Restart the Navigation Updater program, then proceed with the update
“Unzipping Error” CODE 3: ERR_UNZIP_FAIL_MODULE
“Unzipping error” CODE 4: ERR_UNZIP_FAIL_RENAME
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When using Navigation Updater, this unzipping error occurs when files are corrupted while downloading, resulting in the failure to unzip.
Please take the following steps. If this problem persists, please contact customer service.
1. Close the Navigation Updater program
2. Restart the Navigation Updater program and then proceed with the update
If you receive the "Network is Not Connected. Update Cannot Proceed" error message when you try to install/launch the Navigation Updater program, it is not because you have no Internet connection. At this stage the program is experiencing issue with either downloading the update or copying the files to your local drive and somehow this process cannot be completed.
The underlining issue has to do with security which could be either local file/folder and/or network settings.
For example on Mac OS, enabling the folders setting should fix the issue.
For Windows OS, you can try to temporary disable the firewall, anti-virus, and anti-malware.
Please check these 2 links on how to disable the firewall and anti-virus/malware.
Please also check whether you meet the system requirements.
If you have try any of the above solutions and no success, please contact us via Chat portal or email for additional help.
In your vehicle, find the system info page (typically listed under SETUP menu) in your navigation system. Find the software version. It will start with two letters and a combination of other alphanumeric characters. Use this to search for your vehicle in the navigation updater program. You can also simply search by model and model year.
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Note: Please be cautious in selecting your model as some models will list duplicate Software versions.
For PC
After you download the Navigation Updater or the Map & Software update, please open windows Explorer to find the files inside the Downloads folder.
The NavigationUpdaterSetup is the program that need to be installed before the Map & Software update files can be downloaded. The Map & Software updated files will be located inside the NaU folder.
For Mac
After you download the Navigation Updater or the Map & Software update, please open Finder to find the files inside the Downloads section.
The NavigationUpdaterSetup.dmg is the program that need to be installed before the Map & Software update files can be downloaded. Please follow this instruction to start the Navigation Updater program installation.
To find the Navigation Update program after installation, please open Finder and search for it inside the Applications section.
Please visit the following link for more detail steps:
Hyundai: http://update.hyundai.com/US/EN/updateGuide
Genesis: http://update.genesis.com/US/EN/updateGuide
KIA: http://update.kia.com/US/EN/updateGuide
Video instruction: https://www.youtube.com/watch?v=i9vH7t9g-LE&t=1s
1. Open Navigation Updater > Click [Settings] located at the top of the program
2. Go to [Change] your [Storage Location] > Select [Desktop] and click OK.
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3. Choose [Vehicle] [Model] in [Select Navigation] section and click [Apply].
4. Select [Hard Disk] in [File Storage Location] section and click [Start Update].
5. A folder with the vehicle name will appear on the Desktop, and then the download will proceed.
Device ID is located inside the head unit. This Device ID is unique for each head unit. So you may not use someone else Device ID or just make up series of numbers.
To find your Device ID, please press the "Setup" button and then select "System Info" from the menu.
Take note the Device ID and use it to get the Authentication Code when you purchase the map update later.
Please make sure to use high speed and stable* internet connection because depending on which GEN head unit, the map & software updates are ranging from 20 GB to 33 GB total file size.
Please make sure the anti-virus/malware and firewall are not interrupting the download process.
Please make sure you have adequate download speed. Please follow this link to check it.
* We recommend Ethernet cable instead of wireless connection.
The program name is "Navigation Updater" and following is the icon you should see.
How to find the Navigation Updater program if you cannot find the shortcut icon on your desktop?
Windows:
Mac:
When using Navigation Updater, the “Portable Device Formatting Unsuccessful” error may be caused by a portable device, SD card, USB or SD card reader. Please refer to the following steps to resolve the issue.
1. Check the SD card lock settings
- If the switch on the left of the SD card is lowered, it is locked. If it is raised, it is unlocked.
- Slide the switch up and down multiple times before leaving the button raised (unlocked).
2. Disconnect SD card from PC, restart your PC, then try updating again
- Note: Safely remove your SD card from your PC to maximize your SD card lifespan.
Note: If the error still occurs, try using a different PC or SD card reader. If this problem persists, Please contact us via Chat portal or email.
We recommend using the following file partition format:
32 GB SD card: FAT32
32 GB USB drive: FAT32
64 GB USB drive: exFAT
Please do not use USB drive larger that 64 GB or SD card larger than 32 GB.
Please do not use micro SD card.
- By default your downloaded files should be located at the Download>NAU folder
- Double-click the folder with vehicle name.
※ Please format with "FAT32" partition for 32 GB SD card and format with "exFAT" partition for 64 GB USB drive. - Select all files (Ctrl+A) inside the vehicle folder and then copy (Ctrl+C or right-click with the mouse and select Copy)
- Paste all files on to the root of the SD card/USB drive (Ctrl+V or right-click with the mouse and select Paste)
※ Please only use the type of media recommended during the download. If SD card is requested, please do not use USB drive (although your vehicle may have the USB connector) and vice versa. The max size for the SD card is 32 GB and USB drive is 64 GB. Please do not use any larger size than what we recommended.
To make back-up of your map update on SD card is very easy. All you need to do is select all files and folders on the SD card root directory then do copy and paste to your local drive. We recommend copying all those files into a new folder so they don't get mixed up with your other files or folders.
You may use the existing SD card from the head unit as long as the size of the current SD card is 32 GB. Older vehicle may have only 16 GB SD card which will not be enough space.
If your existing SD card is 32 GB and because it will need to be formatted, we recommend to back-up the current files to your local hard drive first. Please follow this link on how to perform back-up.
If you need to purchase a 32 GB SD card, please follow this link for the guidelines.
Another option is to purchase the map & software update from www.mapnsoft.com.
If you received “Download Error” CODE 6: ERR_DOWNLOAD when downloading files, this is due to the download being blocked by network firewall or security programs.
Please take the following steps. If this problem persists, please contact customer service.
1. Click the Window button on the bottom left corner of your screen
2. Type in [firewall] in the [Search program or file] query
3. Click [Windows Defender Firewall]
4. Click [allow an app or feature through Windows Defender Firewall] at the top left corner of the page
5. Click [Allow another app..] at the bottom right of the page
6. Click [Navigation Updater] out of the displayed list, then click [Add]
Detailed settings for running anti-virus/anti-malware software is differ from each brand. Please check with the corresponding company for specific instruction.
These are just the examples from the popular software:
Avast: https://support.avast.com/en-us/article/Antivirus-shield-settings/
Bitdefender: https://www.bitdefender.com/consumer/support/answer/28557/
Kaspersky: https://support.kaspersky.com/15152#block1
McAfee: https://www.wikihow.com/Disable-McAfee
Norton: https://support.norton.com/sp/en/us/home/current/solutions/v116457581
Windows 10: https://support.microsoft.com/en-us/help/4027187/windows-10-turn-off-antivirus-protection-windows-security
Windows OS
From the Windows/Start Menu > Settings > Update & Security > Windows Security
If you have the green check mark, it means your security is active. You will need to go to each security setting to disable/enable it.
Unless you didn't disable it and you see other than the green check mark, it means you may have a third party protection. This is a bit tricky to find if you don't know the app/software name. Please check this link for examples.
Map Update Process & Issues
There are 2 ways to confirm:
- Please find the “MAP” or “NAV” button on your head unit.
- Or search for the “MAP VERSION” info in your head unit. To do so, press “SETUP”, and then press “SYSTEM” or “SYS INFO”.
You may need to scroll down to find the map version info.
Note: The built-in navigation system does not require a connection to any Android or iPhone device to display map and provide guidance.
Please go to your "SYSTEM INFO"* on your Navigation System. Depending on your vehicle, you may need to scroll down to find the "MAP VER" info.
2022 version release:
April v16.0
15.41.54.xxx.xxx 15.41.41.xxx.xxx 15.41.43.xxx 15.03.25 | for GEN 5, GEN 5 W, P GEN 5, and P GEN 6 for GEN 4 and P GEN 2 for GEN 3 for GEN 1, GEN 1.5 and GEN 2 |
2021 version release:
November v15.5
14.47.47.xxx.xxx 14.47.48.xxx E01.0032 (last 7 digits) | for GEN 4, GEN 5, GEN 5 W, P GEN 2, P GEN 5, and P GEN 6 for FS and GEN 3 for DIS 2 |
April v15.0
14.41.43.xxx.xxx 14.41.43.xxx E01.0031 (last 7 digits)14.03.26 | for GEN 5, GEN 5 W, P GEN 5, and P GEN 6 for GEN 4 and P GEN 2 for GEN 3 & P GEN 1 for DIS 2 for GEN 1 & 2 |
2020 version release:
NAM.13.01.## for v14.0 (Apr)
NAM.13.41.42.###.###.# for v14.0 (Apr)
NAM.13.47.44.###.###.# for v14.5 (Aug)
NAM.13.47.47.### for v14.10 (Nov) FS, GEN 3, and P GEN 1
NAM.13.47.50.###.###.# for v14.10 (Nov) Other GEN
E01.0030 (last 7 digits) for v14.10 (Nov) DIS 2
2019 or older version release:
NAM.12.##.##.###.###.# or lower digits for v13 or older.
For older vehicle with Gen 1 or 2 head unit, you will need to to enter an Authentication Code to be able to start your map & software update process. You will need the unique Device ID from the head unit to get the unique Authentication Code for it.
During the purchase process you will be asked to enter your Device ID and depending on the head unit type, you will either receive an email with the Authentication Code or your order will include a file with the Authentication Code.
Please contact us via Chat portal or email if you have any questions.
There are 2 types of head unit for certain Genesis models. Following is how to differentiate the 2 types.
JogDial / Premium
- Screen size is 9.2"
- It has the following round dial on the center console area
Touch Only
- Screen size is 8"
- No round dial on the center console
There are 2 ways to get the map & software update:
- By download
- By purchase
By Download
- Please go to any of these website according to your vehicle make:
update.hyundai.com
update.genesis.com
update.kia.com - Download the Navigation Updater software for:
Windows OS
Mac OS - Install the software and then launch it
Continue as a guest if you do not have owner login yet.
Please follow this link to learn about owner login. - You will be able to search for the map & software update by vehicle model and year or SW ver after login
We recommend search using your current SW ver from the head unit.
Please follow this link on how to get the SW ver. - Please make sure you have the following before you start your download:
Ethernet cable (we do not recommend wireless connection due large file size)
Correct media type for the download. Please follow this link to learn more about the correct media type. - After the download is completed, please insert the SD card or USB drive into the head unit to start the update.
By purchase
- Go to www.mapnsoft.com
- Create a free account to start the process.
This login is not the same as the owner login.
Please follow this link to learn why do I need to create an account. - You will be able to search the map & software update by vehicle year and model after you login.
- Continue with the purchase process thru Paypal payment processing.
You do not need a Paypal account and you can use either Visa, Mastercard, Discover, or American Express. - After you received the order by mail, please insert the SD card or USB drive into the head unit to start the update.
Please contact us via Chat portal or email if you are unsure on the selection or need any help with the process above.
GEN 3 and older
Setup button > Setup menu > System Info > SW Info
You may need to scroll down to find it
- Please keep the car engine running and remain in “P” position during the update process, do not drive around.
- Disconnect all Bluetooth connection from the head unit, to prevent any interruption & failure.
- Remove any music CD or any media connected to the head unit, to prevent failure.
- Take photo of your current System Info, both SW and Map Version.
- Please do a soft reset to clear any custom setting that may prevent smooth update process.
- Follow the guide step by step instructions.
- Update may take anywhere between 30 minutes (newer car) all the way up to 3 hr (older car).
- Please do not abort, interrupt, or turn off your car during the update process as it will cause the head unit to malfunction and you will need to replace it.
Please follow this link on how to do a soft reset on the head unit.
For SD card: the SD card slot in the vehicle is generally located either just below, slightly to the side, or on top of the display screen and labeled "SD" or “SD Map”.
For USB drive: the USB slot is usually located below the display screen near the center console.
No, once an update has been performed, the software cannot be downgraded to the older version.
Please check your email for the Authentication Code (check spam folder) or it is already included in the SD card or USB driver, the file name is MAP_AUTH.
Please contact us via Chat portal or email for any issue with Authentication Code
There are 3 ways to start the update:
- Inserting the SD card/USB drive to the head unit will usually prompt you with a message to start the update
- With the SD card/USB drive connected to the head unit and start your engine and update should start
if none of the above work - With the SD card/USB drive connected, please go to your System Info and find the "Update" button to start
Please read the following guide to make sure your update is successful.
Please follow this link if your car is 2015 Hyundai Genesis with JogDial/Premium
Please contact us via Chat portal or email if you do not receive any error code and cannot start the update.
We recommend not to drive the vehicle during the map & software update process because behind the scene the GPS module will be active and can interrupt the update process.
We also recommend to disconnect any Bluetooth device from the head unit, eject music CD, and remove any device from the USB port.
Please follow the update preparation steps for more detail instruction.
Please click the following link to retrieve your online installation manual:
https://www.mapnsoft.com/hyundai/manuals
https://www.mapnsoft.com/genesis/manuals
https://www.mapnsoft.com/kia/manuals
Please contact us via Chat portal or email for any issue with the online manual.
Customer's Navigation system is showing a pop-up with either message:
"Connected Routing will be unavailable soon due to an outdated Navigation Map"
![]() | ![]() |
Please check if MAP ver is NAM.14.41.43.xxx.xxx (v15.0) released on Apr 2021.
"Connected Routing is currently unavailable due to outdated Navigation Map"
< non-OTA >
![]() | ![]() |
< OTA >
![]() | ![]() |
Please check if MAP ver is NAM.13.47.50.xxx.xxx (v14.10) released on Nov 2020 and older.
Affected customers:
Head units are GEN 5, GEN 5 W, P GEN 5 and P GEN 6 with active subscription to BlueLink/Connected Services/UVO.
Cause:
New MAP version just become available on the server and for accuracy Server Base Routing only support the latest 2 MAP versions.
Solution - To use Connected Routing:
Please install the latest map & software update v15.5 released on Nov 8th, 2021.
Workaround - To not update and use Embedded Routing Only:
Customer may click on [ Deactivate this pop-up ] checkbox to hide the pop-up warning and then click on [ Offline Routing ] option to continue using Navigation system.
Please visit the following websites to download v15.5 map & software update for free*:
* SD card or USB drive is required. Please follow Navigation Updater instruction for exact size and type.
Please contact us via Chat portal or email for additional help.
There are 2 possible cause for this error:
- If you download the map & software update from the update.hyundai/kia/genesis.com, you may have copy the vehicle folder instead of just the contents. Please follow this link on how to fix it.
- If the condition above is not the case, then you may have corrupted file/s during the download process. You will need to redownload the map & software update again to fix the issue. Please delete the vehicle folder and format the SD card/USB drive prior attempting the redownload.
- If you purchased the map & software update from Hyundai AutoEver, please contact us via Chat portal or email for further troubleshooting*.
* You may need access to a computer & SD card reader.
There are 2 possible causes for this error message:
- The Software version in your head unit is older than the Map version on the SD card/USB drive. If this is your first time inserting the SD card/USB drive, you may ignore the message and click "OK" to continue the update or go to the System Info page and press “Update”.
- The Software version on your SD card/USB driver is not the same version that is on the head unit. If you downloaded the map update, please try to redownload* the correct update using the search by SW ver.
*Please first delete all folders & files from your previous download to avoid any confusion later.
If you continue to receive the Authentication Error message, please contact us via Chat portal or email.
Customer is experiencing Navigation currently unavailable error since the new map & software became available on April 12, 2021.
Affected customers:
- Head unit is P GEN 6
- Map versions are v14.10 (Nov 2020 released) and older.
Examples of affected MAP ver are 13.47.47.xxx.xxx, 13.47.50.xxx.xxx, or 13.47.51.xxx.xxx.
Following is the screenshots that customer will see on their head unit.
Workaround: Please install the latest map & software update v15.0 released on April 12, 2021.
If you already downloaded the correct version of the map & software update into an SD card and the [ Update ] button is still grey out/not active after the SD card is inserted, please do the following steps as work around:
1. Copy all the SD card contents into a USB drive* (32GB max and please format in FAT32 partition).
2. Insert both the SD card and USB drive* into the connectors in the vehicle.
3. Return to the System Info screen and the [ Update ] button should be available/active now.
4. After the update process is completed please remove only the USB drive* (leave the SD card inside).
* The USB drive is only needed for temporary and you may reuse it for something else later.
This work around apply to head units SW ver: DH.USA.SOP.xx.000 ~ DH.USA.SOP.xx.007
If the above steps do not fix the issue you are experiencing, please contact us via Chat portal or email.
There are 2 possible cause for this error:
- If you download the map update from the update.hyundai/kia/genesis.com, you may have copy the vehicle folder instead of just the contents. Please follow this link on how to fix it.
- If the condition above is not the case, then you may have corrupted file/s during the download process. You will need to redownload the map update again to fix the issue. Please delete the vehicle folder and format the SD card/USB drive prior attempting the redownload.
- If you purchased the map update from Hyundai AutoEver, please contact us via Chat portal or email for additional troubleshooting*.
* You may need access to a computer & SD card reader.
This error code usually appear at the bottom right hand corner. Error 106 or 107 indicates one or more update files are corrupted.
To fix the issue:
- Download customer - Please delete the current update folder & files on your HD and redownload the update directly to the SD card/USB drive one more time.
- Shipping customer - Please contact us via Chat portal or email to report this error* and we will send you a replacement SD card/USB drive.
* Please prepare the System Info and Error Code screenshots for our agent.
This message is shown when there is a mismatch between the updated system of the vehicle and the map data on the SD card. There are 2 possibilities:
1. If this is the first time you inserted the SD card to the head unit, please try to run the update first.
2. If you are unable to run the update, then you may have downloaded/bought* the wrong version.
Go to the vehicle’s [System Information] menu to check the S/W VER. Head to [Navigation Updater] Program > [Find via Software Version] to download the correct file for your model, then proceed with the update through your vehicle.
* Please contact us to start the exchange process and get the correct map & software update.
If the system continues to fail to update, Please contact us via Chat portal or email.
"This software is not designed for your vehicle" error message appear when you try to reinstall the map & software update.
This error only affect v14.10 on Gen 5 Wide head unit for the following vehicle:
2020 Palisade, 2020 Ioniq Hybrid, 2020 Ioniq EV 2020 Ioniq Plug-in Hybrid 2020 Kona Electric 2020 Sonata 2020 Sonata Hybrid 2021 Elantra 2021 Santa Fe Sport (5 seats)2021 Veloster N | 2020 Telluride 2020 Soul 2020 Soul EV 2020 - 2021 Cadenza 2020 - 2021 Niro 2020 -2021 Niro EV 2020 -2021 Niro Plug-in Hybrid 2021 Seltos 2021 Sorento 2021 Sorento Hybrid |
Please contact us via Chat portal or email for the solution to bypass that error message.
Please make sure the SD card remain inside the SD card slot after update has been completed.
If the above 2 conditions are already met, the "Cannot Display Map" error is caused by corrupted file.
To fix it, you will need to redownload the map & software update again. Please make sure you delete the existing folders on your computer HD and format the USB drive first.
We recommended that you have stable and high speed Internet connection. Please use Ethernet cable instead of wireless connection. please temporary disable any security software that actively scan the download process/files.
This message is shown when the user has downloaded the update file for the wrong model. Go to the vehicle’s [System Information] menu to check the S/W VER. Head to [Navigation Updater] Program > [Find via Software Version] to download the correct file for your model, then proceed with the update through your vehicle.
If this problem persists, please contact us via Chat portal or email for additional help.
"Navigation Initialization Unsuccessful" error message after the map & software update is completed and system reboot.
The error indicate the head unit cannot read the SD card for the map data.
Please check the following:
1. Update installation process has been started.
2. The SD card remain inside the SD card slot after update is completed.
2. If update was done using a USB drive, please copy the files to a 32GB SD card.
If the above 3 suggestions doesn't fix the issue, it is possible that map data on the SD card is corrupted or SD card slot is defective. Please contact us via Chat portal or email for help .
If possible, take a picture of the Error Code/Message and System Info. Please contact us via Chat portal or email for help.
Update times may vary by model. If you believe there is an issue, please do not turn off your vehicle and hit reset* to reboot your system safely. If the issue persists after soft reset, please contact us via Chat portal or email for additional help.
*Sometimes by doing a soft reset and redoing the map update again may fix the issue.
If after a successful or during update process the head unit restart and stuck at either logo splash or just a blank screen, please reset the head unit by disconnecting the battery for at least 4 hours to discharge/drain the capacitance in the head unit. Please make sure the battery stay disconnected long enough, otherwise the head unit will return to the splash or blank screen. If you continue to have issue after disconnecting the battery for at least 4 hours, please contact us via Chat portal or email for more info.
Not likely. If your vehicle has some underlying issues, a map & software update will not necessarily address them as it could pertain to other vehicle issues. Please contact your local dealership for a proper diagnosis.
"Authorization Error: Map (-14)" error message appear when you try to install or reinstall map & software update.
This error is only affecting 2014 - 2016 Hyundai EQUUS and 2013 - 2014 Hyundai Genesis w/ JogDial.
Map version affected are v14.5 and v14.10
Please do not reset your head unit when receiving this error.
Please contact us via Chat portal or email for the solution to bypass that error message.
Issue on 2017 - 2019 Genesis G90
"No File Available" appear after the USB drive* containing map & software update is connected to the USB port.
This is normal behavior and please wait up to 15 sec for the install pop up to appear.
Any interruption prior to the install pop up will corrupt the update file/s**.
If update is successful, these are the version:
- S/W: HI_R31.0.13A
- MAP: DB_HMCDIS2S_NA_NA_S_0000_E01.0031
* Please do not use other than 64GB USB drive.
** You will need to redownload the update again to fix the corrupted file/s.
This error code usually appear at the bottom right hand corner. Error 400 indicates possibility of system update failure due to existing MICOM chipset issue.
- Please confirm there is no CD inside the head unit and nothing is connected to the head unit either via Bluetooth or USB connector.
- Please do a soft or battery reset and try to reinstall update again.
If update installation still encounter error 400 after the above 2 suggestion, please contact us via Chat portal or email for help. Please prepare the System Info and Error Code screenshots for our agent.
This error code usually appear at the bottom right hand corner. Error 600 indicates possibility of system update failure due to existing modem issue.
To fix the issue:
- Please confirm there is no CD inside the head unit and nothing is connected to the head unit either via Bluetooth or USB connector.
- Please do a soft or battery reset and try to reinstall update again.
If update installation still encounter error 600 after the above 2 suggestion, Please contact us via Chat portal or email for help. Please prepare the System Info and Error Code screenshots for our agent.
This error code usually appear at the bottom right hand corner. Error 200 indicates possibility of system update failure due to existing general hardware issue.
To fix the issue:
- Please confirm there is no CD inside the head unit and nothing is connected to the head unit either via Bluetooth or USB connector.
- Please do a soft or battery reset and try to reinstall update again.
If update installation still encounter error 200 after the above 2 suggestion, please contact us via Chat portal or email for help. Please prepare the System Info and Error Code screenshots for our agent.
There is a possibility that you may have entered the wrong Device ID and/or your car VIN#. We will need to investigate and regenerate new Authentication Code for you. Please contact us via Chat portal or email for more info.
We are sorry that your install took so long, but please keep in mind some install may take up to 3 hours to complete. If you have waited long enough and believe your system is not progressing, please do not turn off your engine and perform the soft reset fist.
1. Soft Reset – Find the pin hole on your head unit and use paper clip or bobby pin to press & reset.
After a soft reset, you may try to run the update one more time. Often time the soft reset will fix the issue that cause the stall earlier and allow you to complete the process on the second run.
If the soft reset doesn't solve the issue and your head unit is still stuck on certain screen, please remove the SD card/USB drive from the head unit and then proceed with the hard reset next.
2. Hard Reset – Disconnecting your vehicle battery for 30 min. WARNING, you will lose your saved setting.
After Installation Issues
Double check to see if your SiriusXM traffic is still active. Contact SiriusXM support at 866-635-5027 for further assistance.
The coverage of HD data may have changed lately. Please check the coverage map for availability: https://coverage.here.com
Please contact the following manufacturer customer care for assistance:
- Hyundai: 855-225-8354
- Genesis: 844-340-9741
- KIA: 800-333-4542
No HD traffic info after successful v14.0 or later map update installation.
Please tune in your radio to any of the following 2 stations to initialize and receive the HD traffic data:
You may change the station after the HD traffic info is working again.
After v15.0 update the instrument cluster unit change to metric system because the head unit setting override the cluster setting. To fix that issue, please go to the General Setting > Units
If you cannot find "Units" under the General Settings section, please go to Navigation Settings > Guidance > Detailed Guidance > Units
After v15.0 update widgets setting has been reset. To fix that issue follow this steps:
At the Home screen, please press on Menu > Edit Home Widgets
Left side is available widgets list | Right side is selected Home screen widgets
Select the widget on the left side and drag it to the right side.
Press Reset to save the setting.
Navigation with route guidance active changes screen view/orientation when the vehicle stop for approx. 10 sec.
To disable that feature, please go to the Navigation Settings and uncheck "Show Route Overview when Stopped" option.
This is the issue with Navigation back light to be on day (bright) mode when during night time or night (dark) mode during day time. We are aware of the issue and fix is available on v14.10 released in November 2020.
The latest update provides three map color themes for newer models. To change the color, go to Navigation Settings and Display to choose your Map color preference.
There are 2 possibilities why this issue is happening:
1. The subscription for Hyundai BlueLink, Genesis Connected Services, or KIA UVO* is interrupted or network issue.
2. The software ver on the head unit is too old or prior to v15.0 (April 2021 update)
If the software is up to date, then it is possible issue #1 is the cause of the VR issue. To fix this issue please call the following customer care number:
Hyundai: 800-633-5151
Genesis: 844-340-9741
KIA: 800-333-4542
*USA customer only, KIA UVO Ultimate Packages subscription is required.
Click here to learn more about the UVO packages.
If the software is not up to date yet, please go to the following website to get the latest update.
Click here on how to check your software version.
Download Free Update**:
To order the update, please go to https://www.mapnsoft.com
**Download Free Update is only available for GEN 4 and newer head units.
For older GENs, please go to the order update website.
Click here on how to find out which GEN head unit.
For any questions about the software update, please contact us via Chat portal or email.
No change has been made on the head unit and suddenly VR is stop working, there are 2 possibilities why this issue is happening:
1. The subscription for Hyundai BlueLink, Genesis Connected Services, or KIA UVO* is not active.
2. Low signal area or temporary network issue.
Please call the following customer care number for help:
Hyundai: 800-633-5151
Genesis: 844-340-9741
KIA: 800-333-4542
*USA customer only, KIA UVO Ultimate Packages subscription is required.
Click here to learn more about the UVO packages.
Please do not update software without checking with us first because that may further complicate the issue.
For any questions about the software update, please contact us via Chat portal or email.
We understand the frustration when your system is not working as intended. Please let us explain what happen behind the scene when you run the map & software update and how you can get help more efficiently.
Hyundai AutoEver is the developer only for the map data and navigation system. While the update seems to come from us, Hyundai AutoEver is not the developer for the other systems such as Android Auto, Apple CarPlay, Bluetooth, radio systems, weather widget, etc.
Therefore if you have any issues related to non-navigation or the map data, please call the manufacturer customer care for help. They have teams and access to manuals for issues not related to navigation system or map data.
If your issue is related to navigation system or map dat, please contact us via Chat portal or email. Please be ready to provide more details, such as the MAP & SW ver on the head unit and the picture/videos of the issue you are having so we can better assist you.
Please check if the SD card is in "Lock" position. If it is, please slide the tab to the "Unlock" position. Reinsert the SD card and verify if the head unit is working properly now. Please contact us via Chat portal or email if you are still experiencing any issue.
This is the new design spec by manufacturer that is affecting Gen 5 & Gen 5 Wide head unit. After the v14.0, v14.5 or v14.10 map & software update, radio presets no longer can be custom arranged, only from low to high frequency. For example: FM 92.7 station will be on preset 1 (lower) and FM 100.3 station will be on preset 2 (higher).
To "Reconnect a User Profile to an Account", please call the following customer care to link either BlueLink, Connected Services, or UVO account to a profile:
- Hyundai BlueLink: (855) 225-8354
- Genesis Connected Services: (844) 340-9741
- KIA UVO: (800) 333-4542
Please request to "Reconnect User Profile to Account".
This is not the same as activating an account on the head unit*.
The customer cannot use the mobile app or online access to reconnect their profile to an account.
*Customer care will not see anything wrong on the customer account if they already enrolled.
Sirius XM subscribers with Travel Link subscription experiencing head unit freeze/stuck when SXM is trying to acquire signal. This issue affected mostly 2018 Genesis G80 Premium/JogDial model (SW ver DH PE), but not limited to that model year.
Please contact us via Chat portal or email with your VIN# & SXM ID# for workaround.
We are sorry for the trouble, but you may try to reset by doing 2 things:
1. Soft Reset – Find the pin hole on your head unit and use paper clip or bobby pin to press & reset.
2. Hard Reset – Disconnecting your vehicle battery for 30 min. WARNING, you will lose your saved setting.
Routing Issues
Server-Based Routing or Connected Routing is a more precise, more accurate method to providing the best routing available when a driver inputs an address. When routing to an address is requested by the driver, the route is calculated in the cloud through the vehicle’s LTE connection, rather than calculating the route on-board the vehicle.
You must have GEN 5 or GEN 5 Wide head unit, an active Blue Link Guidance Package (Hyundai), Genesis Connected Services, or UVO (Kia) subscription, and MAP version 14.0 or newer installed*.
* How to check if you have map version 14.0 or newer?
Each one is an online subscription account that benefit vehicle owner with additional features such as Remote Start, Remote Door Lock & Unlock, On-Demand Diagnostics, and more. To learn more please click on the links below:
Please keep in mind that BlueLink / UVO / Connected Services account is different than Hyundai AutoEver free account.
Please go to your "SYSTEM INFO"* on your Navigation System. Depending on your vehicle, you may need to scroll down to find the "MAP VER" info. If you see the following digits "NAM.13.41.42.###.###.#" or "NAM.13.47.44.###.###.#", it means you have version 14.0 or newer.
Check your route settings. If you continue to have issues, go to Contact Us below, choose Routing category and describe your issue.
Please make sure you are using traffic data (HD radio or SiriusXM which requires subscription) for the most accurate ETA. Check your route settings as well. If you continue to have issues, please contact us via Chat portal or email to describe your issue.
The SBR navigation system always compare if staying on route will be less time than going on alternate route to avoid the traffic. When the alternate route will take longer than remaining on route with the traffic jam, then the system will not recommend it.
Missing Map Data
It is possible that your address/street is in a new development area or the it has not been collected by the map data collector. Typically, it will take about 1 year for the map data to add these new locations from the time they are recorded. Please report your missing address at this link: https://www.mapnsoft.com/hyundai/map-error-reporter/
Non-navigation Inquiries
You will need to get the D-Audio software for ACP/AA update instead of the Map & Software update. Because Hyundai AutoEver is not the developer for Apple CarPlay / Android Auto, we do not have the update for non-Navigation system. Please contact Hyundai or KIA customer care for further help.
Only certain 2014 to 2018 models will add Apple CarPlay / Android Auto after a map & software update. The following models with Navigation system will have the ACP & AA update when they installed the most recent map & software update:
USA HYUNDAI 2015 - 2017 Azera 2017 - 2018 Elantra 2016 - 2017 Elantra GT 2017 - 2018 Ionig Hybrid 2017 - 2018 Ioniq Plug-in Hybrid 2017 - 2018 Santa Fe 5, 6, or 7 seats 2015 - 2017 Sonata 2016 - 2017 Sonata Hybrid 2016 - 2017 Sonata Plug-in Hybrid 2016 - 2017 Tucson 2016 - 2017 Veloster 2015 - 2016 Genesis (8" Touch) GENESIS 2017 - 2018 G80 (8" Touch) KIA 2017 - 2018 Cadenza 2017 - 2018 Forte 2 Door 2017 - 2018 Forte 4 Door 2017 - 2018 Forte 5 Door 2017 - 2018 Niro 2015 - 2017 Optima 2015 - 2017 Optima Hybrid 2017 Optima Plug-in Hybrid 2015 - 2018 Sedona 2016 - 2018 Sorento 2014 - 2017 Soul 2015 - 2018 Soul EV 2017 Sportage | CANADA HYUNDAI 2017 - 2018 Elantra 2016 - 2017 Elantra GT 2017 - 2018 Ionig Hybrid 2017 - 2018 Ioniq Plug-in Hybrid 2017 - 2018 Santa Fe 5, 6, or 7 seats 2015 - 2017 Sonata 2016 - 2017 Sonata Hybrid 2016 - 2017 Sonata Plug-in Hybrid 2016 - 2017 Tucson 2015 - 2016 Genesis (8" Touch) GENESIS 2017 - 2018 G80 (8" Touch) KIA 2017 - 2018 Cadenza 2017 - 2018 Forte 2 Door 2017 - 2018 Forte 4 Door 2017 - 2018 Forte 5 Door 2017 - 2018 Niro 2015 - 2017 Optima 2015 - 2017 Optima Hybrid 2017 Optima Plug-in Hybrid 2015 - 2018 Sedona 2016 - 2018 Sorento 2014 - 2017 Soul 2015 - 2018 Soul EV 2017 Sportage |
For non-Navigation models, please contact manufacturer customer care for more info.
Please contact us via Chat portal or email for more info.
Although a map & software update can provide the latest software, there could be many other unaddressed issues related to why a driver is experiencing problems. Hyundai AutoEver is not the developer of Apple CarPlay / Android Auto. Map update provides the latest roads, points of interest and (depending on model) latest software. Apple CarPlay / Android Auto issues should be addressed to Hyundai, Kia, or Genesis customer care.
- Hyundai: 800-633-5151
- Genesis: 844-340-9741
- KIA: 800-333-4542
Feature How To & Request
We would love to improve our Navigation and Map system and your feedback is very important to us.
Please use the "Contact" tab to submit your suggestion. Thank you.
We apologize, but we won't be able to help much with feature request that is outside the Navigation and Map scopes.
For feature related such as Android Auto, Apple Car Play, Bluetooth connection, Radio presets, or Weather widgets, please call the manufacturer customer care.
We started the forums for Hyundai, Genesis & KIA owners in USA & Canada. We would love to hear your feedbacks, requests, and tips & tricks. Please join our forums at the following websites:
- Hyundai: www.mapnsoft.com/hyundai/forum (include 2016 and older Genesis models)
- Genesis: www.mapnsoft.com/genesis/forum (for 2017 and newer Genesis models)
- KIA: www.mapnsoft.com/kia/forum
Navigation
Address/POI Search
Find <POI or Address> | System navigates to <Address>, or shows a list of nearby <POI> |
Find Address | System prompts user for address |
Find POI | System prompts user for POI |
Find <Starbucks> | System should offer a list of Starbucks to navigate to |
System should offer a list of banks to navigate to | |
Requested address is displayed on map HU asks whether user wants to set this address as destination |
Navigation Control
Map | System shows Map |
Traffic Information | System shows Traffic Information |
Go Home | System starts navigating to home |
Change Home | System prompts user for new home address |
Go to Work | System starts navigating to work |
Change Work | System prompts user for new work address |
Turn Guidance On | Navigation guidance turns on |
Turn Guidance Off | Navigation guidance turns off |
Cancel Route | The navigation route is cancelled |
Pause Route | Pause Route |
Resume Route | Resume Route |
Destination Information | System shows what the route's destination is and info about it |
Route Options | System shows the user route options |
Frequently Visited Points | System shows list of frequently visited points |
Reroute | Navigation reroutes to the destination |
Show Route | System shows a route overview |
Previous Destinations | System shows a list of previous destinations |
Previous Searches | System shows a list of previous searches |
Map Setting
Search Settings for <Map> | System shows the different map settings |
Others
Phone
Call | System should prompt user for name to call |
Call <name> | System should call John Doe |
Call <name> on Mobile | System should call John Doe on Mobile |
Call <name> at Work | System should call John Doe at Work |
Call <name> at Home | System should call John Doe at Home |
Call <name> on Other | Call John Doe on Other |
System should call John Doe <Category> | |
Dial Number | System should prompt user for number to dial |
Dial <012-345-7890> | System should start dialing 012-345-7890 |
Send Message | System should prompt user for person to send message to |
Send Message to <name> | System should prompt user for message |
Send Message to <name><body> | System should display message, allowing user to confirm or deny sending message |
C&C
Change Bluetooth Device | System should allow user to change bluetooth device or say there are no other bluetooth devices connected |
FM | system switches to FM radio |
Tune to FM 89.1 | system tunes to FM 89.1 |
FM 89.1 | System tunes to FM 89.1 |
AM | System tunes to AM |
Tune to AM 1080 | System tunes to AM 1080 |
AM 1080 | System tunes to AM 1080 |
SiriusXM | |
Tune to SiriusXM 118 | |
Channel 118 | |
Media | System attempts to switch to last played Media (ie USB or bluetooth) |
Music | System attempts to switch to last played Media (ie USB or bluetooth) |
Bluetooth Audio | System plays Bluetooth Audio |
Voice Memo | System should take user to Voice Memo |
Help | System should show Help menu |
Exit | System should end VR session |
Quiet Mode | System turns on Quiet Mode |
Turn on Quiet Mode. | System Turns on Quiet Mode. |
Turn off Quiet Mode. | System Turns off Quiet Mode. |
Sounds of Nature | System turns on Sounds of Nature |
Turn on Sounds of Nature. | System Turns on Sounds of Nature. |
Climate Control
Air Conditioner On | Climate and Air Conditioner turns on and temperature is set to 18 |
Warmer | Case1) Current temperature is low~25.5 , Temperature is set to 26 Case2) Current temperature is 26 ~High, Temperature is set to High |
Climate On | Climate turns On |
Climate Off | Climate turns Off |
Air Conditioner Off | System will ask you whether you would like to turn off entire climate system or only want to turn off air-conditioning system. If you say "Yes" entire climate system will be turned off and if you say "No" , Air-conditioning system will turned off only. |
Fan High | Case1) Current blower level is level 1~4 , blower level is set to level 5 Case2) Current blower level is level 5~8 , blower level is set to level 8 |
Fan Low | Case1) Current blower level is level 3~8 , blower level is set to level 2 Case2) Current blower level is level 2 or1 , blower level is set to level 1 |
Set fan to Defrost. | Blower direction is set to windshield |
Set fan to face. | Blower direction is set to Face |
Set fan to face and feet. | Blower direction is set to Face and Feet |
Set fan to feet. | Blower direction is set to Feet |
Set fan to Defrost and feet. | Blower direction is set to Windshield and Feet |
Cooler | 1) Temperature is set to 18 if the current temp is above 18 2) Temperature is set to Low if the temperature is under 18 |
Window Control (Not available on all vehicle)
Open all windows | All windows open |
Close all windows | All windows close |
Open the window | driver's window opens |
Close the window | driver's window closes |
Open the driver's window | driver's window opens |
Close the driver's window | driver's window closes |
Open the passenger's window | passenger's window opens |
Close the passenger's window | passenger's window closes |
Open the rear windows | rear windows opens |
Close the rear windows | rear windows closes |
Ventilation Control (Not available on all vehicle)
Turn on all air ventilation seats | All air ventilation seats turn on |
Turn off all air ventilation seats | All air ventilation seats turn off |
Turn on air ventilation seat | Air ventilation seat turns on |
Air ventilation seat level 1 | sets Driver Ventilated Seat Level 1 |
Air ventilation seat level 2 | sets Driver Ventilated Seat Level 2 |
Air ventilation seat level 3 | sets Driver Ventilated Seat Level 3 |
Turn off air ventilation seat | Turns off the driver air ventilation seat |
Turn on the driver's air ventilation seat | Turns on driver's ventilation seat |
Driver's Ventilated Seat Level 1 | sets Driver Ventilated Seat Level 1 |
Driver's Ventilated Seat Level 2 | sets Driver Ventilated Seat Level 2 |
Driver's Ventilated Seat Level 3 | sets Driver Ventilated Seat Level 3 |
Turn off the driver's air ventilation seat | Turns off the driver's air ventilation seat. |
Weather
Weather | Shows the Weather |
How is the weather | System says what the weather is |
Let me know the weather tomorrow | System says what the weather for tomorrow is |
What was the maximum temperature yesterday | System says what the high temperature is |
What is the temperature in Los Angeles | System says what the weather is in Rio de Janeiro |
what is the weather will be on April 29 | System says what the weather will be on April 29 |
Date/Time
When was the independence day | System shows on anniversary information & playing TTS |
What time is it in Taipei when it's 2pm in Seattle? | System shows on <Taipei time> information & playing TTS |
What day is it today | System shows on <Today's> information & playing TTS |
Sports (Not available on all vehicle)
NBA last night | System shows on <NBA> information & playing TTS |
what teams are playing the weekend? | System shows on <Team> information & playing TTS |
What's the Lakers score? | System shows on <LA Lakers score> information & playing TTS |
Stock (Not available on all vehicle)
What's the price of Amazon today? | System shows on <Amazon stock> information & playing TTS |
which stock is doing better Tesla or Disney? | System shows on <Tesla or Disney stock> information & playing TTS |
How is the stock market doing today? | System shows on <Nasdaq> information & playing TTS |
If you already en route and/or you would like to cancel or change the guidance, please press and hold the "Pause Route" button for about 2-3 seconds.
Prior the v14.10 map & software update, pressing the preset on screen button for 2-3 seconds will set a radio station as a preset.
After the v14.10 map & software update, pressing the star icon (see red arrow bellow) will set a radio station as a preset.
Please watch the following video: https://www.youtube.com/watch?v=avGQw6tbjlU
Due to the time when the video was made, some features may no longer be available on the latest map & software update.
Please watch the following videos.
USB port: https://youtu.be/tSc8yNMbzsw
Gen 4 & 5: https://youtu.be/hK6sAKuWhQ4
Gen 5 W: https://youtu.be/zche6PoRp2w
Due to the time when the video was made, some features may no longer be available on the latest map & software update.
Please watch the following video: https://youtu.be/l2D-cQE0teo
Due to the time when the video was made, some features may no longer be available on the latest map & software update.
Please watch the following video: https://youtu.be/hzGYjdY010Q
Due to the time when the video was made, some features may no longer be available on the latest map & software update.
Please watch the following videos.
Gen 4 & 5: https://youtu.be/s1OO9Lnsp84
Gen 5 W: https://youtu.be/tGoYY6ChxrQ
Due to the time when the video was made, some features may no longer be available on the latest map & software update.
Please watch the following videos.
Basic setup: https://youtu.be/yu_aGAorxaw
Navigation: https://youtu.be/qI06zar4WHw
Due to the time when the video was made, some features may no longer be available on the latest map & software update.
Please watch the following video: https://youtu.be/wn7Mf3LAQyg
Due to the time when the video was made, some features may no longer be available on the latest map & software update.
Please watch the following video: https://youtu.be/GXiEaj4x_vI
Please watch the following video for GEN 5 W: https://youtu.be/lWpA_34J6q8
Update note: to "Cancel Route" on version 14.0 and newer, please press and hold "Pause Route" for 2-3 seconds.
Due to the time when the video was made, some features may no longer be available on the latest map & software update.
Please watch the following videos:
GEN 5 head unit and newer.
Connecting: https://youtu.be/uYGQrLo8T9M
Volume Control: https://youtu.be/j_hR_-GRnSM
Due to the time when the video was made, some features may no longer be available on the latest map & software update.
Please watch the following vide: https://youtu.be/kq6O4XC0sws
Available on GEN 5 W
Due to the time when the video was made, some features may no longer be available on the latest map & software update.
Please watch the following video: https://youtu.be/e9RvcmOE4ag
Due to the time when the video was made, some features may no longer be available on the latest map & software update.
Other
- Hyundai: 800-633-5151
- Genesis: 844-340-9741
- KIA: 800-333-4542
For map data and navigation related issue, please contact us via Chat portal or email.
Automated Chat is 24 x 7
Live Chat & Phone support is available during normal business hours.
Business hours:
Monday - Friday : 6 am - 5 pm PST / 9 am - 8 pm EST
Saturday : 6 am - 1 pm PST / 9 am - 4 pm EST
Sunday : Closed
There are 2 potential website logins:
- Manufacturer website for owner
MyHyundai: https://owners.hyundaiusa.com/us/en/index.html?origUri=/content/myhyundai/us/en/page/dashboard.html
KIA owner's portal: https://owners.kia.com/us/en/kia-owner-portal.html/
MyGenesis: https://www.genesis.com/us/en/genesis-owners.html - Hyundai AutoEver website
Only for placing, shipping or tracking order: www.mapnsoft.com
The manufacturer website login will not work at the Hyundai AutoEver website and vice versa.
Please visit the manufacturer link if you have issue with the Navigation Updater software login.
If you have any other questions, please contact us via Chat or email.
For customer outside the USA or Canada, please go to this website for more info: https://www.map-care.com/
Current available Countries:
- Australia - Hyundai & KIA
- New Zealand - Hyundai & KIA
- India - Hyundai & KIA
- Middle East - Hyundai & KIA
- Iran - Hyundai
- Brazil - Hyundai
- Vietnam - KIA
If your country is not on the list, please contact your local Hyundai or KIA headquarter office: https://www.hyundai.com/worldwide/en/company/hyundai-world-wide
We do not ship internationally, but please call us for special circumstance & consideration.
No. Unfortunately, the map software for vehicles purchased in the US or Canada are only compatible for the North America region.
Contact
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Business Hours: Mon-Fri 6:00am - 5:00pm (PT), Sat 6:00am- 1:00pm(PT) (Excluding some holidays)
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Live Chat during Business Hours
Automated for After Hours
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To order a map update today, please create a free account to get started.